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World-renowned for its iconic luxury, Asia's largest JW Marriott, JW Marriott Hotel Macau, brings its guests an approachable luxury experience through the richness of authenticity - discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations. Set within one of the world's most spectacular entertainment and leisure destinations - Galaxy Macau - our hotel in Macau is a preferred choice among travelers looking for 5-star hotels in Macau near it all.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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The JW Marriott Hotel Macau garners high praise for its exceptional service, with staff consistently delivering a personalized and caring touch to enhance guest experiences. Its amenities, including the executive lounge and pool, are often lauded, as is the value offered by its dining options and reasonably priced experiences like the kids' playground.
Guests have repeatedly commended the hotel for its cleanliness, from the pristine rooms to the well-kept facilities. The tranquil atmosphere and luxurious, spacious rooms also contribute to the hotel's allure, making it a favored destination among travelers.
Atmosphere
Tranquil
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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JW Marriott Macau was one of the best hotel experiences I have had in years.
Living locally in Macau, and staying here through COVID-19 - I needed a mental escape, and JW Marriott Macau provided that. From the moment we entered the hotel until we checked out, luxury was around every corner.
Upon check in, the staff was ensuring a safe and clean experience. Our room was perfectly sanitized with everything in order. A few times we called to the front desk and had them bring some extra towels, ice, etc.... and each time it was done quickly and with wonderfully kind staff.
Each staff member was going above and beyond their duties to make sure each area of the hotel was extremely clean. I felt so safe around the resort - from the main lobby to restaurants, it was safe and clean while still providing a great feeling of a vacation.
The pool area was the highlight of our trip. The pool bar staff member named Jeffery really made our trip wonderful. He was such a kind employee who took the time to bring us extra water, got to know us a little, and provided some of the best service I’ve ever had at a hotel. His attitude was wonderful. Positive energy throughout our few days at the pool and having him as our server. We can’t speak highly enough.
The JW executive lounge was great. A wonderful breakfast buffet with a spectacular afternoon tea time. The dinner and drinks offering was a little limited, and wasn’t the best... but the breakfast and tea made up for it. Currently the hotel is offering full meals for dinner instead of appetizers. We also felt a little rushed out at 7:50pm when the staff were closing the lounge for the night.
Overall, you’ll love this property. Great for friends, family, or a romantic getaway. There’s something for everyone around the entire resort. Thanks JW Macau for a wonderful stay.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Macau, General Manager at JW Marriott Hotel Macau
Responded Jul 26, 2020
Dear dillonevans Thanks for taking the time to leave your wonderful review of our property with the Trip Advisor community. I am pleased to read you were delighted with our spacious room, our club lounge, our pool facilities and other hotel facilities. It is wonderful to know our team was successful in enhancing your stay and we will share your comments with them. At JW Marriott, Macau we strive to provide the best care and comfort to all of our guests, and we look forward to your next visit. Best Regards Henry Chan Director of Rooms
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Everything about my stay was superb. I was lucky enough to be upgraded and my kids and their friends had a fantastic time. There were many special touches added such as little teddies with robes with the kids names on them. A simple touch with big impact. Wine for me :0) Macroons and snacks for the kids. It was great providing the individually wrapped facemasks and hand sanitisers. The room was spotless and I was in no doubt as to its cleanliness and the efforts the staff were going to to make us feel safe suring the pandemic. My kids also loved the tent set up they slept in. Another nice touch. Service by the pool was great but it's a shame the whole pool area wasn't open. We availed of early checkin and late checkout which was great as it allowed the kids 2 full days at the pool and we also had access to the Grand Resort Deck on the complex. All in all a 5 star experience. Well done to staff and management. Keep up the 5 star quality and experience. I will defintely be back.
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Date of stay: July 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Macau, General Manager at JW Marriott Hotel Macau
Responded Jul 26, 2020
Dear sheilag445 We enjoyed reading your review and we are delighted to hear that you and your family had an excellent stay at JW Marriott Macau with your family. Thanks for recognizing our team's effort and for sharing your experience with the Trip Advisory community. We hope to have you and your family back. Best Regards Henry Chan Director of Rooms
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First experience in JW Marriott. A brief stay indeed, arriving late at 20:00.
The hotel is very thoughtful for the guests. Masks/ wipes and hand sanitising are provided for this 2020 pandemic.
I read the in-room dining menu and found that it has information for healthy diet and nutrition information. Also offering juice/ smoothies which blended for detoxing/ energy boost etc.
I asked for pool view as seen this as one major tip from other guests, yes, the view was great. The suite has a kitchen sink and a guest washroom. The kitchen sink is good for families with young children or babies, I found it awkward sometimes to go to the bathroom and wash a milk bottle. Great coffee machine and tea bags.
Upon check-out, guests can still enjoy hotel facilities provided that you are signed in by 14:00. Hotel pool is quiet and spacious and have access to the Galaxy Resort Deck.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Aug 30, 2020
Dear Emily F Thank you for sharing your wonderful review of our property with the Trip Advisor community. I would like to thank you for choosing to stay with us. We are happy to hear that you enjoyed our spacious room, in-room facilities and other hotel facilities. We wish this enjoyable experience will create beautiful memories for your holiday. We look forward to having you back in the future. Best Regards Henry Chan Director of Rooms
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We spent 2 nights at the JW Macau in the middle of July2020 as summer staycation due to the covid-19 travel ban. The stay was fantastic, pre arrival email correspondence with the reservation team and front desk was soooooo efficient and their level of service was way over my expectations even at low times like this for the hotel industry. Alex and Don from the front desk probably answered tens of emails from me regarding my enquiries, with efficiency and high level of service standard. Vincent from the front desk did an excellent job and helped us secure a reservation at the famous Urban Kitchen after knowing that we had a birthday girl in the family that day. The team's efforts are much appreciated. The hotel room was equally great, spacious and clean, with considerate gestures like providing hand sanitizer and wet tissue for guests during these special times. Everything was perfect.
Urban Kitchen's dinner buffet was amazing as well. We were very lucky to have been served by Ms Gloria, a very kind and articulate Filipino lady who paid attention to every detail even though they had a full house that evening with a smaller team of staff due to covid border ban. Ms Gloria offered to help my kids bring their food to the our seats from the buffet tables and arranged a surprise birthday song and cake for my daughter. She's a star on the floor and made sure everything was in order and every guest was taken care of. She never left my glass empty as we ordered a free flow of champagne. Her service that evening made our staycation a perfect one.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW Macau, General Manager at JW Marriott Hotel Macau
Responded Jul 26, 2020
Dear lilajackson Thank you for your recent visit to JW Marriott, Macau. We were honored to know that you have chosen our hotel to celebrate your daughter's birthdays, as well as appreciated our hotel services and our buffet. At JW Marriott, Macau we strive to provide the best care and comfort to all of our guests, and we look forward to your next visit. Best Regards Henry Chan Director of Rooms
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My boyfriend and I had a wonderful stay here. Every last detail of this hotel has been carefully thought through which has amounted to a slick, well lit, and aromatic interior.
Check-in was a breeze having arrived just after 3pm. We were welcomed by Alex at the check-in area who very kindly upgraded us to a resort view on the 22nd floor. Our room was spacious, stylish, and meticulously clean. The bathroom is ridiculously luxurious with a japanese toilet, sit down shower, and separate bath.
There is currently some building work ongoing on the Galaxy plot with two further hotel casinos being constructed, but this did not impact on our stay at all. There was no noise, and by the time we got back to the hotel each evening we could only see the beautiful lighting (and light shows) at the complex as the building work is not illuminated.
There are a ridiculous number of shops for those interested in retail therapy. What was extremely useful were the free shuttle buses that go to/from the airport and ferry terminals, and around the various hotels including from Taipa to Macau so it was easy to wander to the ruins of St Paul etc.
We only stayed two nights but would have loved to stay longer. There are plenty of places to choose from in Macau but I would highly recommend the JW Marriott if you get the opportunity.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:22242 was quiet and had a lovely view over the resort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW M, General Manager at JW Marriott Hotel Macau
Responded Feb 23, 2020
Dear sporadicslippy Thank you so much for recommending our hotel to the other travelers and for your amazing review and pointing out our attentive staff, our hotel facilities and the incredible accommodation. Our service team were delighted to receive your compliments, which encourages us to do even better. We wish this enjoyable experience will create beautiful memories for your holiday. We look forward to having you back in the future. Best Regards Derrick Siew General Manager
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I decided to celebrate my sister's birthday with JW Marriot Macau. We received a very warm welcome and all request was accommodated. We received a complimentary room upgrade to a suite with a surprise birthday cake. The room was ideal for the family. Moreover, there were welcome gifts to all children that came with us.
They have an amazing swimming pool with direct access to the grand resort deck with a river where you can float in your rubber ring - suitable for adults and kids.
Staffs were well-groomed at all times and very approachable, always ready to help us throughout our stay. We had a memorable time with them.
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Date of stay: July 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Aug 25, 2020
Dear ssJ3130SD Thank you for sharing your wonderful review of our property with the Trip Advisor community. I would like to thank you for choosing to stay with us during your recent trip to Macau for your sister's birthday. I am happy to hear that you and your family had a good stay with us and enjoyed our spacious room and hotel facilities. Your nice compliments about the flawless service provided by our team member are highly appreciated. We look forward to welcoming you back to our hotel. Best Regards Henry Chan Director of Rooms
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We celebrated birthday at JW Marriott Macau last week, it was a super great experience, we had an upgrade to suite room and cake. The room is clean and big, the front desk agent was very nice and explained clearly the current operation hours of restaurant. We dined at the buffet restaurant Urban Kitchen, many food choices and great staff, with Macau id discount, which is not expensive for dinner buffet.
Will defo come back soon to enjoy our staycation in Macau.
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Date of stay: August 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Aug 27, 2020
Dear Twai605 Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us for the birthday celebration. We were thrilled to anticipate and fulfill the needs of you during your stay with us. Thanks again for recognizing our team's efforts and nice words for Urban Kitchen. We look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Thanks Ciccy for arranging my room with a great location and wide resort view. Appreciate Icey provided late check out initiatively so that I can have better rest in the morning. The welcome gift from Ciccy & Venus is really a ‘WOW’ for my stay.
It’s would be a very warm and impressive behavior, as hotel providing disposable facial mask, alcohol wipes and hand sanitizer for in house guests during this special period. JW just like my home away from home.
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Date of stay: November 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Nov 3, 2020
Dear NancyRuan Thank you for sharing your great review about JW Marriott Macau! It was a pleasure for us to have you at our hotel, I feel proud to have such an excellent team to deliver excellent experience for you. We will definitely keep up the good work and look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Big thank you to the receptionist Joy for her outstanding service and room arrangement. We got upgraded to a nice view and high floor, plus also arranged a fruit platter for us. Joy's professionalism & simple little touch had rest assured our stay is relaxing and unforgettable one. We was amazed by the view when we enter our room, the room also provided with hygiene pack which is very thoughtful. The bed is super comfy that we wouldn't like to leave the bed. Thank you for making our getaway so much relaxing. Thumbs up!!!!
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Henry Chan, Guest Services / Front Office at JW Marriott Hotel Macau
Responded Jan 3, 2021
Dear janisngai0314 Thank you very much for your great comment about JW Marriott Hotel Macau. It is our pleasure to have you stayed with us. We were thrilled to anticipate and fulfill the needs of you during your stay with us. Thanks again for recognizing our team's efforts and nice words for Joy. We look forward to welcoming you back. Best Regards Henry Chan Director of Rooms
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Unbelievable service and staff at reception, Urban Kitchen restaurant, business lounge and service desk do their best to meet all the needs and in most cases during my stay, did before i asked. Clean rooms with all amenities, free wifi and 24/7 quick in-house service to fix anything we asked for. Probably the only 5 Star family type hotel that has no in-house casino which makes it perfect with many pool areas and a lazy river to enjoy. This hotel is now my 2nd favorite next to Four Season in Serengeti.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JW M, General Manager at JW Marriott Hotel Macau
Responded Jan 8, 2020
Dear Mojtaba A Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I am happy to hear that you enjoyed our spacious room and hotel facilities. I appreciate your kind comments in recognition of our team’s service. We feel proud to have such an excellent team to deliver memorable experience for you. We look forward to welcoming you back during your next visit to Macau. Best Regards Derrick Siew General Manager
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We had a king executive suite and the bed is a good size for us.
I would recommend calling the hotel directly if you want the exact size or checking their website.
The hotel is very good and the mini water park is nice if you’re with your family.
The executive lounge is currently closed, and not sure if they will be re-opened in Aug or not. Currently the Covid-19 situation in Macau is getting better and stable, so you guys still have chance. Happy Anniversary, cheers.
There are more places to choose from in the Macau area.
PRICE RANGE
$219 - $377 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1,015
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about JW Marriott Hotel Macau
Which popular attractions are close to JW Marriott Hotel Macau?
Nearby attractions include Casino at Venetian Macao (0.1 miles), Eiffel Tower Experience at Parisian Macau (0.3 miles), and The Grand Canal Shoppes (0.2 miles).
