Use “Emergency e-banking Service Lock” to lock your e-banking service and access immediately
At Citi, your security is our utmost priority. If you suspect or find yourselves at risk of banking fraud due to login credential compromised, activate
Emergency e-Service to stop further transactions initiated from e-banking channels. Your Citibank Online access will be restricted, and Citi
Mobile® App will become read-only for transaction details until the Lock deactivated.
important information
You should activate Emergency e-banking Service Lock only if you found suspicious login or suspect your login credentials have been compromised. There will have no impact to card transactions, pre-authorized or pre-scheduled payments. If you unfortunately fell into card related scams, report lost or stolen card immediately.
Take necessary action such as report card lost before deactivating the Emergency e-banking Service Lock. You will be required to reset password during deactivation to ensure your account’s safety.
You will be able to deactivate the Emergency e-banking Service Lock yourself using the same device with Enhanced Security Function enabled. If you have difficulties in the deactivation process, call us at +852 2860 0333.
Activate Emergency e-banking Service Lock with a registered Citi Mobile® App
Deactivate Emergency e-banking Service Lock with a registered Citi Mobile® App
To protect your account’s safety upon any card related fraud or scams, report lost or stolen card immediately.
If you face any difficulties in report Lost and stolen card(s) or need to report debit card lost, connect with us via +852 2860 0333。
How to bank safely with the Citi Mobile® App
Register Citi Mobile® App Enhanced Security Function
Bind Citi Mobile® App with your trusted mobile device to ensure high risk transactions could only be completed with your trusted device and successful login.
Be aware of Citi alerts unauthorized transactions
Do not share your SMS OTP to anyone. Pay attention to Citi Alerts especially login and transaction related notification. Take necessary action in blocking e-banking services or report lost and stolen card immediately.
Manage your funds transfer limit
Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.
Frequently Asked Questions
Frequently Asked Questions
What is Emergency e-banking Service Lock?
What would happen after I activated Emergency e-banking Service Lock?
How do I activate “Emergency e-banking Service Lock”?
Should I activate “Emergency e-banking Service Lock” if I lost my debit/credit card or found any unauthorized transaction?
How do I deactivate “Emergency e-banking Service Lock” to resume my e-banking access and service?
How do I know if the “Emergency e-banking Service Lock” activation/ deactivation was successful?
Will I be able to use my credit or debit card for purchase after I activated Emergency e-banking Service Lock?
Will my joint account holder or supplementary card holder be impacted when I activated “Emergency e-banking Service Lock”?