Overview
4.065,064 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates
Airline Summary
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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Munich - Singapore
International
Absolut appalling experience with the handling of my lost luggage. It's been a week now since the priority luggage was lost, and Emirates does not even know in what city it was last seen. This coming from an airline that makes Apple tags illegal, when they are needed the most. In contrast to their promise, they never update you on the status of the lost bag. Their website to document the content of your bag does not work as it is full of engineered flaws, intended to eventually give up with your claim and to cut your losses.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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New Delhi - Dubai
International
Despite such an expensive and premium airline the in flight entertainment touch screen doesn’t work . Very terrible experience
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manila - Hamburg
International
I’m still traumatized about what happened to me and my family at the airport of Dubai. I try to keep it short, but specific. It starts with the main mistake: You (Emirates) flew us with 4 hours delay for 9 hours on the 17.04. from Manila to Dubai, knowing what was going on at the airport in Dubai. The mess was still running for a day. So my wife, my son (4y), my daughter (2y) and myself were sent to a place of chaos, without any support (especially for people in need). You couldn‘t care less! Usually we had to spend 2-3hours as transits at the airport. It went out that it were over 24hours of torture for all of us. After an disgraceful way to the cancellation of our flights we had to go to the wall of people waiting for any answers. Some of them were 12 hours in the queue still waiting. The only way for us was to wait as well. With two little kids in the middle of tired, sad and desperate people. After two hours in the line (We were awake and struggling for almost 24hours at that time)we were rushly taken out of queue with the promise that we will be handled prioritized as well as older people around us. We gave our passports in the hand of an Emirates employee in the hope of a faster solution. After 3 hours of waiting, asking, hoping, begging, another employee came back with our passports and the passports of the elderly people next to us. The result: nothing! They didn‘t hand out our passports to people in charge. They were just on any desk with no attention of everyone. We were completely shocked and desperate. 3 hours waiting for nothing, both kids standing in front of a stinky, destroyed toilet for disabled people. So we had to wait for another 6 1/2 hours. I begged and begged and begged to 2 security guards to help us. After nearly 9 hours someone came and give us a piece of paper (not a ticket) with a kind of reservation for a flight to Hamburg/Bremen on the 23rd (6 days later!!!!). At that point my wife and I were awake for nearly 40 hours!!! So no flight, no place to sleep, no food support - nothing at all. We went to the Business Class Lounge to get any help. - They treated us like animals and sent us away (There was enough space for us 4!!). We were so sad, couldn‘t believe what happened!! We extra booked our holiday flights with Emirates, because we thought that this company would take care of our family, especially of the children, in any situation!!! But the result was a complete nightmare. After we were sent away from your „desk of the rich“, we had to spend a fortune for food that was left over at the airport (5$ for a water says it all). In our despair we went to every gate that showed destinations in Germany. Still with both kids, hand luggage and no sleep. I was begging and almost crying to your employees to get us on a plane. Finally we could manage it to a very delayed plane to Hamburg. A lot of other people didn’t get it and were send away again. The sad thing - there were so many free seats left on the plane. The whole first class was free! People could have gone out with that plane. But they were not allowed. Same for us before for a lot of times. At the end we are so relieved to be home. We were all in tears when we came back. 50 hours of no sleep. Almost impossible and we are still sick today. We are waiting for our luggage as well. All in all, the „flood“ wasn‘t the problem. It was the communication and the behavior to treat our little family as animals! I‘m deeply disappointed and still shocked how you treated us and even brought us to that nightmare in Dubai! I hope for your response on that case and I request a compensation!!…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Miami - New Delhi
International
Emirates We had flight to Delhi via Dubai on the 29th to be there for Easter morning. We reached at 5:10pm for 9:50pm flight. We stood in the check in line for almost 2 hours before they even acknowledged that there is a delay and then another 45 minutes before they told us the flight is cancelled. When we tried asking for them to find other options since their only next flight was the following night they said they weren’t equipped to check flights at the airport and made us call. They didn’t even know the flight is cancelled or why more confirmation that it was due to the lack of customers on Good Friday and so they rescheduled to save money. They already told us nothing was wrong with the plane and couldn’t provide any valid reason for the cancellation. Plans made months in advance and money spend for the celebration of Easter and couldn’t without any good reasoning for it. They couldn’t answer any questions or give any information it was the worst customer service I’ve ever received or given. Others missed their cruises everyone was upset and they didn’t even know how to talk to us properly.. the staff walked around a lot got one another involved in each persons situation to try to figure it out. I mean each of us there talked to each of the staff to help find other options or whatever the situation may have been but no supervisor. They knew nothing, it was terrible service. Did I mention that they didn’t notify us beforehand but they knew already it was cancelled since they didn’t allow anyone to check in at the airport for that long. Then they forced to check in our carry on in Dubai because we had 3 but our infant is allocated one so harassing us when we followed the rules was even more insulting. And this is just on the way there. The day we are due to fly back as we are getting dressed I checked the app just to check and see a general notification that the flight is cancelled and all flights to Dubai is cancelled due to severe flooding again no notification on app or email or text nothing. We called at 3pm and we weren’t able to finalize rebooking till after 7pm after being on hold for 2 hours and being hung up on and having to call back. I understand it’s not their fault but providing customer service and resolving problems and situations is. Finding flights home is their main job and understanding traveling with an infant is very difficult. We had to get supervisor involved Jrose involved finally after an hour and the final result we have to fly 3 flights instead of the original 2 just to get home without being fired from work because they have no flights from Delhi. How is Emirates still running with service like this. They have no cooperation with other airlines to be able to help us in these situations their greed causes us more harm than good in these inevitable situations. Do what you’ve to get us home if that means other airlines other airports then so be it but try to find the best option for the customers not for Emirates. We’ve other options to fly to India in the future even if Emirates is supposed to be best and they’re terrible at least the others can find better options in these type of situations. Worst airline customer service and I’ve flown internationally many times even with other airlines.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Hyderabad - Dallas
International
I feel compelled to share my recent experience with EMIRATES, as it has left a significant impact on my perception of their service quality. My journey, scheduled from HYDERABAD to DUBAI on 17TH APRIL was marred by significant uncertain delays and subsequent inconveniences that deeply affected my trip. The delay of my flight, without prior notice or sufficient explanation, initiated a chain of events that resulted in a cascade of frustrations. Not only did this disruption cause undue stress and uncertainty, but it also led to me missing an important professional function upon arrival at my destination. The inability to adhere to my commitments due to circumstances beyond my control was deeply disappointing and has implications beyond the immediate inconvenience. I waited for almost more than 52 hrs in airports of hyderbad and dubai, they did not provide me hotel to stay or lounge access. (Provided only 2 packets of chips) Moreover, the delay in the delivery of my baggage exacerbated an already challenging situation( Still 3 bags not delivered, after 6th day of arrival im writing this review.!!!!). Without access to my belongings, including essential items such as appropriate attire, I found myself ill-prepared and embarrassed in a professional setting. The lack of proactive communication and assistance from EMIRATES further compounded the distress of an already trying situation. I had to purchase clothes every day of my stay, which wasted my time and money. I had purchased 700$ worth of sweets and snacks from my home town, which were spoiled, and 3 bags were not even delivered. I had to be in 13 hrs queue for my boarding , which i got after 11/2 day stay at dubai airport chair. I had come to expect a certain standard of service and reliability. Regrettably, this experience fell far short of those expectations. While I understand that unforeseen circumstances can arise, the manner in which they are managed speaks volumes about the airline's commitment to customer satisfaction. In light of the significant disruption to my travel plans and the associated inconveniences, I believe it is reasonable to request compensation. This is not merely about seeking reparation for the financial losses incurred but also about holding the airline accountable for the impact of their service failures on their customers' lives. In conclusion, my recent experience with [EMIRATES] has left me deeply disappointed and questioning the reliability of their service. I sincerely hope that the airline takes steps to address these issues and improve their communication, responsiveness, and customer support to prevent similar incidents in the future. This trip has costed me more than 2000$ loss( purchase of clothes, damaged food and snacks, missed function). EMIRATES SKYWARDS NUMBER: 00 625 710 131 FLIGHT DETAILS: EK529 AND EK221(20TH APRIL) Reference number fo baggage : DFWA1569386, DFWEK16945 Luggage nos: EK795293, 795294,795295,795296,795429 Sincerely,…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Attente interminable pour changer les billets , aucune organisation. Honteux !!
123456…
Spice 1981 wrote a tip Apr 24
"Ensure staff are nice, food was flavourless and dull and drinks choices are limited "
Michael L wrote a tip Apr 23
"Booking a seat at the back as, after take-off, one can usually find a place with one or two empty seats next to you for added comfort."
123456…
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