Use “Emergency e-banking Service Lock” to lock your e-banking service and access immediately
live chat

Use “Emergency e-banking Service Lock” to lock your e-banking service and access immediately

 

At Citi, your security is our utmost priority. If you suspect or find yourselves at risk of banking fraud due to login credential compromised, activate
Emergency e-Service to stop further transactions initiated from e-banking channels. Your Citibank Online access will be restricted, and Citi
Mobile® App will become read-only for transaction details until the Lock deactivated.

important information

important-ico1_0

You should activate Emergency e-banking Service Lock only if you found suspicious login or suspect your login credentials have been compromised. There will have no impact to card transactions, pre-authorized or pre-scheduled payments. If you unfortunately fell into card related scams, report lost or stolen card immediately.

important-ico2

Take necessary action such as report card lost before deactivating the Emergency e-banking Service Lock. You will be required to reset password during deactivation to ensure your account’s safety.

important-ico3_0

You will be able to deactivate the Emergency e-banking Service Lock yourself using the same device with Enhanced Security Function enabled. If you have difficulties in the deactivation process, call us at +852 2860 0333.

Learn more about Emergency e-banking Service Lock

Activate Emergency e-banking Service Lock with a registered Citi Mobile® App

Select Emergency Center from Citi Mobile<sup>®</sup> App pre-login page > “Emergency e-banking Service Lock
1
Select Emergency Center from Citi Mobile® App pre-login page > “Emergency e-banking Service Lock”
2
Select “Continue” if you confirm you are at risk of fraud only due to suspicious login activities or login credential being compromised.
3
Read the “Important notes” and acknowledge to proceed the Lock activation. If your device has not registered with Enhanced Security Function, please registered with SMS One-Time Password (OTP) before activation.
4
Check your SMS and email to confirm that Emergency e-banking Service Lock has been activated successfully. If not, please reset password immediately and connect with us via +852 2860 0333.
5
After Emergency e-banking Service Lock has been activated, Citi Mobile® App will become read-only for transaction details . Citibank Online access will be restricted.

Deactivate Emergency e-banking Service Lock with a registered Citi Mobile® App

Select Emergency Center from Citi Mobile<sup>®</sup> App pre-login page > “Resume e-banking Service”
1
Select Emergency Center from Citi Mobile® App pre-login page > “Resume e-banking Service”
2
Select “Deactivate” and proceed login if you confirm your account is out of fraud risk and has taken necessary steps such as checking transaction and login record during Lock activation period.
3
Reset password with your card details and date of birth or ATM pin.
4
Check your SMS and email to confirm that Emergency e-banking Service Lock has been deactivated successfully. If not, connect with us via +852 2860 0333.
5
You will be able to resume full e-banking service after deactivation. Please login again with new password.

To protect your account’s safety upon any card related fraud or scams, report lost or stolen card immediately.

report_lost_e1_0report_lost_e2report_lost_e3

If you face any difficulties in report Lost and stolen card(s) or need to report debit card lost, connect with us via +852 2860 0333。

How to bank safely with the Citi Mobile® App

safely-ico

Register Citi Mobile® App Enhanced Security Function

Bind Citi Mobile® App with your trusted mobile device to ensure high risk transactions could only be completed with your trusted device and successful login.

safely-ico2

Be aware of Citi alerts unauthorized transactions

Do not share your SMS OTP to anyone. Pay attention to Citi Alerts especially login and transaction related notification. Take necessary action in blocking e-banking services or report lost and stolen card immediately.

safely-ico3

Manage your funds transfer limit

Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.

Frequently Asked Questions

To borrow or not to borrow? Borrow only if you can repay!