We arrived at Sydney International Airport to take China Eastern Airlines flight MU0562 from Sydney to Beijing. But you need to transfer at Pudong Airport, flight MU5165 on March 4, 2024, The trip I had been looking forward to for 4 years turned into a mess before I even left Sydney Airport. China Eastern Airlines began to massively dispatch more than 200 passengers to rush back and forth at Sydney Airport three times within two hours, because the boarding gate of MU0562 was changed three times, and the distance between the three gates was relatively far. Without notification, passengers are left to guess. Panicked passengers helped each other find the correct gate 37. Next, China Eastern Airlines informed everyone that the flight would be delayed for an hour and a half; at 13:30. The plane arrived at Pudong Airport smoothly at 8 p.m. After getting off the plane, I quickly asked how to transfer to Beijing. The airport staff said nothing and used hand gestures to guide us to the border inspection. After entering the customs, the China Eastern Airlines staff easily told the passengers that the flight MU5165 to Beijing was cancelled. The news once again hit more than a hundred passengers. When I asked where to wait for my connecting flight to Beijing, no one knew, and a staff member directed me to the street outside the airport. This person was by no means a kind person. China Eastern Airlines actually played tricks on passengers again within 10 hours. After the passengers negotiated with China Eastern Airlines personnel for nearly 2 hours, China Eastern Airlines sent us to a hotel called Greenland around 12 o'clock in the night. After a long check-in and no food, the passengers could only go to bed hungry. Half of the passengers I could only rest for 2 hours, so I had to gather at 4 a.m. to go to Hongqiao Airport to wait for the 8 a.m. flight to Beijing. China Eastern Airlines suddenly canceled the flight, causing me to miss the free cancellation period for the hotel I booked in Beijing. Passengers are like hostages kidnapped by China Eastern Airlines, with no choice and helplessness. A well-known giant state-owned enterprise, "China Eastern Airlines", had poor management.…