Important Information
Our Company has recently received reports from our customers concerning fraudulent impersonation of our staff or representatives, demanding repayment of loan. Please click here to know the details.
About Promise Hong Kong
Inheriting professional knowledge and achieving customer service excellence
Promise (Hong Kong) Co., Ltd is a 100% wholly owned overseas subsidiary of SMBC Consumer Finance (hereinafter "SMBCCF"), one of the leading consumer finance institutions in Japan.
Established as a licensed money lender in Hong Kong in 1992, Promise (Hong Kong) Co., Ltd inherits the experience of SMBCCF in credit management, operation management and marketing management, providing convenient consumer finance, which has always been popular with local customers. We also take great pride in the training and development of our staff, as well as our comprehensive business network. Promise is dedicated to providing flexible finance solutions for local citizens.
Moreover, we add value to our loan services with popular features such as daily interest calculation and revolving loans. We also have a number of branches throughout Hong Kong, Kowloon and the New Territories. With our specialised "membership hotline" and "online loan application service", we provide our members with comprehensive assistance by telephone hotline and online platforms, making Promise a popular loan company among the public.
Our trustworthiness
Promise (Hong Kong) Co., Ltd is a member of Sumitomo Mitsui Financial Group (SMFG), one of the leading finance institutions in Japan.
As a wholly owned overseas subsidiary of the Group, Promise (Hong Kong) Co., Ltd implements its customer service philosophy and is committed to providing suitable financial support and flexible personal loan solutions, building reliable relationships with our customers. Aiming to become the ideal financial helper for our customers.
At the same time, we also value the importance of our employees' training, so as to satisfy our customers and help them apply for loans with peace of mind. Promise Hong Kong's diversified business network and loan services also help Promise to respond quickly to customers' needs for personal loan, anytime and anywhere. This makes Promise a private financial company trusted by Hong Kong people.
Our customers come first
At Promise, we put customers as our first priority. Apart from providing tailor-made loan solutions to all clients, we strive to bring quality loan experiences to the general public through delivering professional and reliable hotline, branch and online services. With our unwavering commitment to maintaining a high standard of customer service, our skilled hotline servicing team has received the Mystery Caller Assessment Award – Gold Awards from Hong Kong Call Centre Association (HKCCA) for six consecutive years, from 2017 to 2022.
In order to consistently optimize our customers' loan experience, Promise has also appointed independent marketing research institutes to perform regular audits on our hotline and branch services. As indicated by the audit results, Promise has achieved high level of customer service standards among the industry over the past years. Being a Japanese lending company based in Hong Kong, a city that focuses on service quality, we believe that a high level of customer service standard will help increase customers' confidence in our loan service.
Want to choose the most suitable loan?
Promise can help!
