有家的感覺,也有酒店的感覺 - Review of Homewood Suites by Hilton Rochester - Henrietta, Henrietta, NY - Tripadvisor
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Reviewed 4 weeks ago

Overall a decent hotel. Friendly staff, great location. All the amenities were okay. Pool was clean & warm. Beds were comfortable. Bathroom hardware needs replacing….toilet paper holder was practically hanging by a screw.🤣. Breakfast is limited compared to other Homewood suites (Apples were the only fruits, no yogurt & only syrup for waffle toppings).

Date of stay: March 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Sluggerrouge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 22, 2024 via mobile

Great location and reasonable price. Some minor maintenance things like a loose toilet and the dishwasher not being attached to the counter but otherwise good. We’ve stayed here twice, a year apart from each other, and both times the pool seemed over chlorinated to the point my kids end up with skin rashes from it and start coughing from the fumes in the air after swimming for just a bit. Love the location and price but will likely look elsewhere when visiting the nearby college area because the younger kids love to be able to swim but the skin irritation isn’t worth it.

Date of stay: February 2024
Trip type: Traveled with family
Thank freckle5399
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 24, 2023

We had an unpleasant stay yrs ago, but we returned this thanksgiving weekend . A fantastic stay !! The place has had a renovation with a beautiful lobby, breakfast area as well as the rooms. Beds were comfy, rooms very spacious. Property is clean both inside and out. Lots of parking.

Date of stay: November 2023
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank 434gmbg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2023

Check in time is 3pm, arrived at 3pm and was told my room was not available for 30 minutes. Then I was told I booked a two queen accessible room. At 4pm they said my room would not be ready for 40 more minutes. I showed my reservation which was for a king suite with full kitchen. They then began double talking me and when my husband got involved, they gave me the room I booked but kept insisting I booked via Expedia when it was hotel.com and had email confirmation. I also stayed here in August and my husband stepped in dog feces in the hallway. I will never stay here again.

Date of stay: October 2023
Trip type: Traveled with family
Thank rhacker22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Adam, General Manager at Homewood Suites by Hilton Rochester - Henrietta, responded to this reviewResponded October 26, 2023

Thank you for the response about your most recent stay with us at the Homewood. I am very sorry to see you didn't fully enjoy your visit with us. I will locate your reservation and work with our front desk staff in regards to the issues you faced. It is our goal to provide all the comforts of home to our guests and we failed to meet those expectations. I appreciate you taking the time to provide feedback as it helps us grow and provide a better experience to our loyal guests such as yourself. We hope to welcome you back the next time your travels bring you to the Rochester area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2023

Good. Anyone that came to work did a great job. TV works and good channel selection. Good hot water. good breakfast setup. Pool clean and warm.
Bad. Dirty dirty dirty. Dishes dirty. Dishwasher broken. no dish soap.
Room heater smelled so bad had to turn off. Towels smelled like vinegar. Rooms not cleaned during the day. Dog poop not cleaned from elevator. Hotel could be saved by hiring more people.

Date of stay: August 2023
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank mnardecchia2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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