Overview
3.520,876 reviews
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
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About Avianca
Airline Alliance
Star AllianceHeadquarters: Avenida Eldorado No. 59 - 15, Bogota Colombia 00001
Airline Summary
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.
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Sunshine28094496993 wrote a review May 12
New York City - Rio de Janeiro
International
Was scammed on bag pay before boarding. Charged way more just to board with 2 bags with no warning abou the price increase beforehand
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Santiago - Washington DC
International
The worst flying experience. Period: nasty personnel, no food or even WATER served on two 6 hour flights; $230 fees for 2 carryon bags and $120 extra for one checked bag as a premier silver Star Alliance Alliance customer. Checkin from Santiago took no less than 3 1/2 hours. All seats from middle to back of plane do not recline and have no headrests even on an overnight flight. The food for purchase consists of horrible junk food options like chips Doritos and terrible cold croissants sandwiches. Water for purchase only is warm: no ice available. The worst worst worst. The costs of flying is much higher in the end than MUCH better airlines flying the same routes such as Delta and even Copa or LATAM. NEVER AGAIN!…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Cartagena - Toronto
International
I was flying from Cartagena to Bogotá - then connecting to Toronto. Both flights were from Avianca. The first flight was delayed, and I ran to the gate in Bogota for Toronto. I arrived at the gate with 20min before departing and the Avianca team at the gate would not let me board. Instead, the scheduled my flight to the next day. You would think that if Avianca delayed the first flight, the would communicate to the connecting Avianca flight that it was carrying its passengers.. but no. The next day I get on board (Departing at 2:50pm) and they were still letting people on the flight until 15-20min after. This left me pretty perplexed. Then on the flight to Toronto we had to make a stop in Washington DC to refuel (first time I've experienced this on a direct flight) but there was no update regarding a delayed flight for the general public. Google flights said it was on time but it showed up almost an hour and a half late. Again, I don't think they communicated the delay so the people picking me up had no idea where I was. After all of that - they don't provide any free food, everything is paid, no wifi, and the seat cushions fall off the seats. The attendants speak little to no English and all in all - Avianca left a poor taste in my mouth. I would not recommend this company to anyone unless you absolutely have no choice.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
San Salvador - Houston
International
My mother-in-law, whom is an elderly person traveled. We tried purchasing baggage, but my card didn't go through for some reason. I asked the agent that I could use another card, but he said that once the system declines, they are unable to process any payments. This was very upsetting since they gave us the options to purchase online or at the airport. Attempted to purchase online and they website gives an error. My elderly MIL as many can understand, is not about handling airport diligences anymore. They have terrible customer service and they WILL NOT help you at all. I spoke to Samuel Pocasangre Rivas and Jackelyn the supervisor, who was not helpful at all. We will NEVER use this airline again. They have whatsapp virtual agent, HORRIBLE, you will not get your questions answered and will repeat the same questions over and over.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Washington DC - Tegucigalpa
International
We originally purchased tickets whuch took us from DC to Comeyagua, departing DC at 4:00 AM and arriving at Cometagua at 10:00 AM, flight had short layovers in San Salvador, and Guatemala city. Avianca kept changing the layover in Guatemala finally leaving my family of 5 with a 10 hr layover in Guatemala. Checking in we were offered VIP lounge access for $150 which I purchased. Arriving at Guatemala we were informed that there is no VIP lounge in Guatemala. I tried to get my money back, all the contact us options are answered by a bot. After hours of dealing with bots I finally spoke to person who filed a complaint which we have not heard back about for the last two weeks. 0 stars do not recommend absolute trash service.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Del aeropuerto esperando para viajar por medio de otra empresa ya que Avianca noe dio solucion
123456…
Adrienne S wrote a tip May 10
"Buy the highest priority seating possible (not worth it). MUCH BETTER to fly any other airlines on the same route. "
Jeniffer C wrote a tip May 7
"Do not book with them. For customer service you will never get questions answered. They will give the run around."
123456…
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Depart
Mon, 5/27
Return
Mon, 6/3
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1, Economy