In its continuing pursuit of excellence and with a total investment of USD31 millions, the Royal Garden has just completed a sophisticated re-imaging programme of its stylish guestrooms. The Royal Garden, conveniently located in the business and shopping areas of Tsimshatsui - a district well served by Hong Kong's efficient public transport system (MTR), is the only hotel in Hong Kong with a 110-foot atrium, allowing natural daylight to illuminate the hotel's interior by day and an exquisite ambience by night. The hotel has an impressive choice of the award winning and Michelin Recommended restaurants including Sabatini Ristorante Italiano, Shikigiku Japanese restaurant, The Royal Garden Chinese Restaurant, The Greenery, Dong Lai Shun, Le Soleil and J'Bar. Overlooking Victoria Harbour, the roof-top Mediterranean style Sky Club provides top quality leisure facilities including a 25 meter heated swimming pool and a Jacuzzi (open daily from 06:30 - 22:00hrs), Massage and 24 hours Gym.
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The Royal Garden Hotel garners praise for its immaculate cleanliness and luxurious amenities, such as the well-equipped gym, indulgent spa, and a rooftop pool boasting stunning harbor views, with the exceptional service often highlighted. Nestled in Tsim Sha Tsui, the location is a hit among guests for its proximity to public transport and attractions.
While the rooms are celebrated for their comfort and cleanliness, some suggest modernizing certain aspects. Although the hotel's value receives mixed reviews, with some guests considering the meals and services costly, the overall atmosphere remains welcoming, with special mention of its festive vibe.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Lavish
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第一次入住香港帝苑酒店，套票包括雙人Crown Club 禮遇及自助早餐。入住當日，直接上十二樓Crown club，前台職員Kit Lo迅速替我們辦理入住登記手續，而且很有耐心地介紹Club access和酒店設施。由於房間正在打掃，Kit更邀請我們入club lounge 等候房間及享用咖啡，值得一讚👍 特別感謝Crown club manager Teresa Kua 熱情款待，Theresa 用流利廣東話和我們溝通，令我們更加感到賓至如歸！ 下午茶和黃昏小食很美味，員工服務也很到位。 海景房間很開揚，光潔明亮，寧靜和非常舒適。 羅馬式設計泳池更加令我們玩得開心。下次有機會一定再光臨！
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
The room- supurb harbour view room, bed is comfortable, shampoo and body wash are refreshing with pleasant texture. Super big room with all things prepared. Crown club lounge- afternoon tea section is great with different dim-sum and dessert served. Staffs are friendly and experienced. In cocktail section, Tony Chan made me an unforgettable irish coffee and we talked a lot. Appreciate his attitude and passion on provide the best to the customer. Apart from that, Nora is patience and helpful on our questions and requested. She helped us to arrange room served breakfast and the next booking for our parents.
The sauna is clean with instructions for the customers.
Food are tasty with large portion, freshly made. Ordered a beef brisket noodle in night(room service), the soup is extraordinary.
Overall, the whole experience is perfect and unforgettable.
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Date of stay: March 2020
Room Tip:Just ask everything you want and staffs are glad to help you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoyalGardenHotel, General Manager at The Royal Garden
Responded Mar 24, 2020
Dear HondaChan0903 Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Ample staff during check in made it smooth despite she did not explain much eg. facilities closure.
The rooms were newly decorated unlike the yellowish centrium, I appreciate the modern and cleanliness of the room and the 2 sided windows from bedroom to bathroom. The TV in front of the tub was the absolute winner!
The dinner package at Soleil was very good, $1374 including dinner for 2 with 3 courses and table pre-booked at a nicer view. I was surprised they even had mielle fuelle to close dinner. Service was attentive.
We ordered a top up lunch set the next day and it was very reasonable too! Good food all in all.
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Date of stay: April 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoyalGardenHotel, General Manager at The Royal Garden
Responded May 3, 2020
Dear CarolineL4658 Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Im glad to be back at the Royal Garden. Hotel had enhanced sanitation, mask, hand gel are always available from room to reception, everywhere has to check body temperature before accessing hotel areas, we felt so safe and secure, dinner buffet is the best in town,my favorite are many seafoods choices, cheese cakes and dessert are delicious, atrium view is wonderful that makes the hotel ambiance very comfortable, a harbour view room is worth to book with a club lounge package. club staff there are always welcoming and eager to help if needed , hotel staycations is always a good deal with a nice dining experience and a great room accommodation made our day! My top choice in Hong Kong
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded Nov 5, 2020
Dear ALTravelFun Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Royal Garden will always be my home away from home in Hong Kong, I am impressed how hotel management show much care to every hotel guest during this pandemic, “We Care” clean kit was provided in guest rooms, face mask, wet wipes and hand sanitizer are available everywhere, felt so safe and secured. I truly enjoyed my stay as usual, Crown Club lounge is the place to be, I am very relax especially with the proficient and personalized services provided by Teresa and Club personnel, they are caring and hospitable.
Food and beverage are always served with high quality, cakes are yummy, tasty butterfly cookies are great for giveaway product. Entire hotel personnel really took good care of us, my favorite room at 12 floor Club harbour view room is always well maintain and comfortable. I look forward to visit again in the Royal Garden. Your warm hospitality is the best!
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Date of stay: January 2020
Value
Cleanliness
Service
Room Tip:Club Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded Dec 8, 2020
Dear Victor Daswani Thank you for your compliments to the hotel. We are always striving to provide the best of experiences to the guests. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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There were lots of hotel promotions recently. We booked a deluxe suite at a discounted price of around HK$1600 with breakfast included. There were lots of people at check in on g/f but we could have gone checked in directly at 12/f and saved the 20 minutes of queuing up because we were staying in the suite. Too bad that when i booked the hotel, the staff told me to queue up at the reception on g/f. The harbour view from the living room and the bedroom was spectacular. The bed was comfortable. The bathroom was spacious with bath tub and the water pressure was good. However, there was no window in the bathroom and it smells a bit damp.
We were able to use the lounge at 12/f. The lounge was peaceful and we could relax there. The food provided during tea and cocktail time was good as expected and refillable. It includes the famous napoleon cake and butterfly pastries. The female staff at 12/f were very gentle and polite.
Breakfast could be served at the greenery, 12/f lounge or in the room. Due to the covid pandermic, only sets (continental, chinese, japanese and american) were available but not buffet. We ordered the American style breakfast which was plentiful and tasty. You could choose three types of bread to serve with the breakfast. We were so full and didn’t have lunch afterwards. The preparation time is about 45 minutes. The person taking the orders could be more gentle.
We were allowed to check out late at 1pm. Overall the experience was quite good and the food provided was nice. Sky tower suite (newly refurbished, more expensive) and staycation with dinner at sabatini recommended.
The comments above only applies during Covid pandermic when there are no guests from the Mainland of China.
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Date of stay: May 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoyalGardenHotel, General Manager at The Royal Garden
Responded May 31, 2020
Dear kl535 Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Facilities are good. Room is spacious and clean. Front desk staff are friendly. However, the service of gym front desk staff needs to be more professional. The cleaning staff in the gym changing room can be more polite to customers.
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Date of stay: December 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoyalGardenHotel, General Manager at The Royal Garden
Responded Jan 5, 2020
Dear emmaB6677SE Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Initially I reserve one-night staycation package with dinner buffet to celebrate my son’s birthday. Connie Wong of reservation department, was really attentive, patient and professional to introduce staycation packages in detail. Because of her good quality of service, I decided to reserve additional 2 nights package with breakfast and late lunch buffet. Since my family member is disabled using wheelchair, it is more convenience using catering service at the hotel. We very appreciate the arrangement for my disabled family member from Joey of Greenery. She showed initiative to assign designed table for us to facilitate the wheelchair and will not disturb other guests. She is very nice and caring. Really, we would like to thank you to Connie Wong of reservation department and Joey of Greenery as well as her colleagues. I have written my feedback to the hotel directly and hope that they could make improvement on the front desk service. I have received their prompt response from Ivan Chiang, Duty Manager, within half an hour through email and phone. He sent apologies, promised to look into the matter and will improve the front desk service in coming future. I very appreciate his prompt response and is very patient to listen our bitter experience on front desk. On the whole, my family and I really enjoy this staycation at Royal Garden Hotel. We will definitely recommend your hotel to our friends, colleagues and relatives and have decided to plan our next vacation at this hotel because the excellent quality of service from their reservation department, catering and housekeeping.
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Date of stay: May 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded May 30, 2021
Dear Candy Thank you for taking the time to share the thoughts about your time at The Royal Garden. We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests. We look forward to welcoming you back to the hotel in the soonest future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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I stayed here with my girlfriend for a staycation during COVID. They made me feel completely relaxed, were unbelievably attentive and didn’t make a single error whatsoever from booking to check-out. Not only was their service flawless they were also well-spoken and genuinely polite at all times. Their set menus were carefully thought out and delicious. I would highly recommend the royal garden (incl. over the Kowloon Shangrila which I also like very much.) In particular the entry level suites with lounge access on 12th floor are well worth the extra money.
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded Aug 10, 2020
Dear 429antonb Thank you for your positive comment. It is great to learn that you had an enjoyable time at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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We would like to express my thanks and appreciation for the service and care we received at The Royal Garden from 21 - 22 July 2020. This is our second visit in this hotel, your staff did not disappoint us.
Front desk staff arrange a nice harbour view guest room and recommend Forbes Stars Restaurant Takeaway Mealbox service, This is a set dinner meal with four different choices in promotion price. Also, We can enjoy a special price on Butterfly Cookies. Dining service of Breakfast, Mealbox service, Room service and Dessert are delicious, which we thoroughly appreciated. Staying in The Royal Garden actually enhanced our vacation experience.
We had a wonderful vacation, and I have recommended The Royal Garden to all of my colleagues, business partners, friends and family. Thank you again for such outstanding service.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Chan, General Manager at The Royal Garden
Responded Jul 23, 2020
Dear RRLLCC Thank you for sharing your stay experience on TripAdvisor. It gives us great pleasure to receive your great comment. We are delighted that you had a wonderful staying experience at The Royal Garden. We look forward to welcoming you back in the near future. Yours sincerely, Jenny Chan General Manager The Royal Garden
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Edinburgh, United Kingdom631 contributions322 helpful votes
The nearest MTR is East TST. It haS an entrance about 200m from the hotel. However there is a fair bit of walking within the MTR stations.
The hotel is linked to the hotel airport shuttle which leaves the airport every 30 mins. THe bus stops at all the Hotels in the area and I think you need to book it in advance.
I used the airport express and a taxi. Taxis are quite cheap in Hong Kong
Dear Ms. Srivastava,
We have noted of your arrival timing of 9am on 3 October, 2019. Please note the room may not be ready for early arrival as our normal check-out time is 12noon. However, we will try to have the room available for your early arrival but please understand it will be subject to hotel availability at time of arrival.
Alternatively, may we suggest you to hold and charge your room from the night before, i.e. 2 October, 2019 in order to secure the immediate occupancy for your early arrival on next day. For arrangement, kindly contract your booking agent if required.
As alternative, our concierge team is more than happy to assist you for luggage storage if room is not ready yet.
For your information, our normal check-in time is 14:00 hours and check-out time is 12:00 noon.
Best regards,
Reservations Team
Dear Ms. Srivastava,
Pleased to let you know buffet breakfast is available at The Greenery which located on 3rd floor in the hotel, price is HK$ 270 +10% for adult / HK$ 175 +10% for child aged from 3 – 11. No advance booking is required.
Best regards,
Reservations Team
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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