See all airlines
Overview
3.018,980 reviews
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Airline Summary
Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
Read more
18980Reviews
6337Photos
100Tips
Reviews
Traveler rating
- 5,395
- 4,178
- 2,825
- 1,781
- 4,809
Route
More
Cabin
Language
More
Selected filters
- Filter
- English
Popular mentions
Abu Dhabi - Zurich
International
I recently flew from Abu Dhabi to Zurich (one way ticket) and regularly fly with Etihad so I am a platinum guest member. I had originally booked an economy ticket and prior to my flight I paid in cash (no miles) for an upgraded business class ticket. I upgraded the full one way ticket that was purchased. At check in I was surprised and disappointed to be confronted with additional fees for baggage. As I did not originally purchase a business ticket, rather I paid for an upgrade, I was told I was not eligible to the baggage allowance of a business class guest. Therefore I had to pay a thousand additional dirhams for additional luggage. Astounding. Etihad used to be an outstanding airline, from the courtesy shown by employees, to the service onboard and now it does not think about the comfort of their guest. When boarding the plane, via a bus and staircase, as well as being 30weeks pregnant and traveling alone, no Etihad member offered to help me. Instead another passenger very kindly helped stow my hand luggage on board. After contacting Etihad Guest, via email and many social network channels, regarding paying the additional fee for baggage, I was again informed, as it was an upgraded tickets, you are not entitled to the business class luggage allowance which I find baffling. Heads up people, you no longer get the perks of a business class ticket if you upgrade.…
Read more
Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Abu Dhabi - Toronto
International
Worst airline ever, they have delayed the flight for over an hour. Extremely unorganized, I would recommend going with a different airline.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Melbourne - Thessaloniki
International
I had a booking with Etihad from Melbourne to Athens and a connecting flight from Athens to Thessaloniki with Sky Express. Etihad at Mebourne airport had a problem getting my checked in luggage straight to Thessaloniki, but assured me that an arrangement was in place with Sky Express to that effect and I wold not have a problem with my return flight. I am now informed by both airlines that no such arrangement exists and luggage needs to be collected and rechecked. Obviously I was lied to. Have been flying this trip with other airlines for past 11 years, never had this problem before.…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Mumbai - Chicago
International
Inflight service was horrible. Flight attendant did not attend the call & for a glass of water it required 20-30 minutes. The flight attendant & incharge were very arrogant and rude.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Boston - Abu Dhabi
International
Etihad is the worst in terms of rebooking. I had to rebook one way of my flight and they are charging me $2000 as price difference, just for one way, instead of just $400 or $500. They say the class we booked is not available, but I can see it is clearly available in the website. I could see the flight ticket as $1000 in the website but they wont let me book that ticket in stead they are forcing me to buy $2500…
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Album Categories
All photosAll Traveler Photos
Cabina business Class, comode poltrone che si reclinano come una sceslong, maggio 2024
Sedute business Class, maggio 2024
Sedute business Class, maggio 2024
Monitor e spazio cabina con i finestrini , maggio 2024
Nuovo Amenity kit Giorgio Armani, disegno che raffigura le dune del deserto, maggio 2024
123456…
ChelseaBill1959 wrote a tip May 11
"Don’t be surprised if you don’t get the customer service you would expect from this marque. Not even as a Platinum Guest frequent flier, "
123456…
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Etihad AirwaysSearch flights
Round TripOne-wayMulti-city
Depart
Thu, 5/30
Return
Thu, 6/6
Travelers
1, Economy