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3.559,621 reviews
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About British Airways
Airline Alliance
oneworldHeadquarters: PO Box 365, Harmondsworth England UB7 0GB
Airline Summary
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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London - Newark
International
DO NOT FLIGHT WITH THIS AIRLINE OR ANY OF THEIR AFFILIATES !! ABSOLUTE SCAMMERS AND MONEY HUNGRY CORPORATION PREYING ON THE MIDDLE CLASS!!!! We arrived at LHR on Sunday at 2:20pm – we were running late due to lack of experience with London traffic and went to the Self-Check In kiosk to receive our boarding passes and head to the line to check-in our bags. We were surprised to see that our tickets could not be printed so we went to speak to a Representative. Shortly after we started speaking with Charlie, he told us that our tickets had been cancelled because we did not board our initial flight (we booked 2 separate round-trip tickets in February 2024). We then had a family emergency and had to make our way to mainland Europe before our flight to London. We have NEVER flown with British Airways before this (and WILL NEVER AGAIN) so we did not know that we were supposed to call if we were going to miss a flight?!!? Especially since they DID NOT CALL OR EMAIL SAYING OUR TICKETS WERE CANCELLED !!!! With that being said, we did not call and instead, we remained confident that the flights that we BOOKED, PAID FOR AND HAD CONFIMATIONS FOR, were still VALID to get home. We NEVER received an email saying that our tickets were cancelled or no longer valid, or that we would not be able to board our flight home to the USA. WE HAVE NOT BEEN REFUNDED OF OUR ORIGINAL FLIGHTS EITHER! They confirmed that there were still seats AVAILABLE on our original flight (BA0189), but he explained to us that we would have to book BRAND NEW tickets at the current rates for a “Last Minute Booking” (even though we had booked these 60+ days in advance) and that we could not book it with him and had to CALL the Customer Care hotline who then charged us an ADDITIONAL $350 TO PROCESS THE TICKETS ?!?! and only told him ONCE THE ORDER WAS BASICALLY COMPLETE. My fiancé had to book NEW tickets at the current rate of $2,668.12 per person for BASIC ECONOMY, spending FIVE THOUSAND THREE HUNDRED DOLLARS to get home. So here we are, an ocean away from home with a $5,336.24 bill standing in front of us and little to no help from BA. I was hysterically crying; We work modest jobs and make a little over $5,000 a month COMBINED. We saved for so long to be able to afford this trip in general so to be given a $5,336 bill to get home was EARTH SHATTERING. And as I am crying and my fiancé is shaking, THE MANAGER SAYS TO US "I KNOW THIS IS A DIFFICULT SITUATION BUT YOU HAVE TO UNDERSTAND, ITS REVENUE FOR THE COMPANY" !!!!!!! After that heinous comment, we gathered our belongings and stepped aside to speak with the Customer Care representative that was provided to us from the BA representatives at the airport – We did as they recommended and we were then charged an additional 300 GBP / 375 USD to BOOK new tickets – something that I could have done manually on my iPhone FOR FREE. Completely defeated, we went back to the desk about 35 minutes later and gave them our new Booking Reference number to board flight and then they told us that this NEW flight that we had JUST booked with THEIR Customer Care unit has CLOSED ITS CHECK IN SO WE COULD NOT CHECK IN FOR THIS NEW, $5336, FLIGHT. So, we had to then pivot AGAIN and board a LATER flight going to JFK instead of EWR, which is an extra HOUR and 20 MINUTES in travel time once we landed in the USA. We then were REBOOKED, which was 2 hours later than our original flight, to an airport that is 1 hour and 20 minutes further away from our home than EWR. $5,336.24 + 3 hours and 20 minutes of additional travel time + no meal accommodations on the plane. I have SEVERE food allergies; I carry an Epi-Pen with me wherever I go, and I had to Pre-Book a Vegan meal for our original flight. With all the changes and cancellations, I was put on a 7-hour flight with no food. We were given two $10 vouchers and access to the lounge. However, $20 in an airport can barely buy you a prepacked sandwich (that I cannot eat anyways) and 15 minutes in a lounge does NOT remotely equate to the $5,336.24 expense and pure stress that we have felt since Sunday. We have been losing sleep over this bill. We submitted a claim and will not hear back for 4-8 WEEKS & THERE IS NO PHONE NUMBER - EVERYTHING IS DONE ONLINE VIA A ROBOT CHAT!!!!!! DO NOT BOOK WITH THEM!!!!! THEY ARE PREDATORS!!!!!!!…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Lyon
Europe
My son ‘s suitcase which contained birthday and Christmas presents ( mainly expensive clothes) never arrived at destination and I reported immediately. A few weeks later, the suitcase was apparently “found” and we were messaged to expect a delivery within 72 hours. It never happened. 3 months on, in spite of countless calls, the status of my luggage is still : “ baggage found, arrived at destination ready to be delivered” but no-one is able to give me any answer about is what to do next or what happened . Eventually , we filed claim for compensation and have no annswers from customer service. As a last resort, we even went to Lyon airport to see if it wasn’t there ourselves. It is an absurd situation. I am really disappointed by the treatment we have received from British Airways.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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billy b wrote a review May 11
London - Barcelona
Europe
The flight was alright and the service on the plane was decent. However they forced me to check my bag that was well within the carry on limits because the “flight was too packed” and then the flight had maybe 30 people on it. They then proceeded to lose my checked bag and the checked bag of a friend I was flying with and told us it may be several days till we receive our missing luggage. Terrible service do NOT recommend!!…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
London - Malaga
Europe
Tuesday 16th April we travelling on board British Airways Flight BA2645 from London Gatwick to Malaga, Spain. We were scheduled to depart at 16.25 arriving at 20.20. A scheduled flight of two hours fifty-five minutes as Spain is an hour ahead of the UK. Worryingly we did receive an email from the airline, the night before, advising us of the possibility of a delay due to Air Traffic Control restrictions due to adverse weather conditions over Europe. Thankfully this was just a precautionary notice and on the day everything went smoothly. We commenced boarding at 16.00 and was completed at 16.18 and doors closed. The aircraft pushed back from the terminal at 16.30 and airborne at 16.43, roughly eighteen minutes behind scheduled. We were informed by the Captain that our 1,100 mile flight would take two hours and twenty-five minutes and that we would be arriving ahead of schedule. We were travelling in the Club Europe Cabin and we had three seats, with the central seat adapted into a table. However the legroom was a bit miserly and we were not overly impressed. Shortly after take-off we were given the menu card detailing the food options which were, black rice and quinoa salad, mushroom and leek pie, Caeser Salad with flaked salmon and lemon and thyme chicken, not very inviting. About half an hour into the flight we were offered a drink from the bar, which was served with a small bag of nibbles. The crew commenced serving the food about forty minutes later By the time the food trolley had got to row 5, we were in row 7, the Caeser Salad had run out as only four were loaded. When we were offered a meal we declined and advised the member of crew, serving us, that the options were poor, she agreed with us Once food served and cleared in this was followed by another drinks round. Shortly after that the cabin was made ready for landing. We landed ar 19.51 Local time which was almost half an hour ahead of schedule, always a good start a holiday. The aircraft was an Airbus A320 Landing early is definitely deserves a very good rating, however poor food and miserly legroom certainly lower the rating. We certainly not recommend Club Europe as value for money.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dream40493858846 wrote a review May 10
Cape Town Central - London
International
Extremely rude ground staff at Heathrow Airport. I have NEVER experienced such unprofessional behavior at any airport world wide. Flight attendants not helpful at all. Definitely not recommended. BA, please, train your staff properly and teach them what manners are.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Round TripOne-wayMulti-city
Depart
Tue, 5/28
Return
Tue, 6/4
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1, Economy