Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Westin Miyako Kyoto provides memorable moments of understated elegance, luxury and considerate service. Located in the ancient city of Kyoto, Japan, you can explore nearby museums, music halls, zoos, historical temples and shrines, including the Nanzenji, Heian Shrine, Eikando and Ginkakuji. At the end of your day, settle into well-appointed hotel rooms and suites with complimentary Wi-Fi, flat-screen TVs and 24-hour room service. Embrace all Kyoto, Japan, has to offer at The Westin Miyako Kyoto.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The location was great for exploring the Higashiyama temples. Kyoto is a very spread out city so it is hard to get to all locations easily- Higashiyama however has a substantial concentration of temples and the setting is quite idyllic. We split our party between Kasuien and the main building and appreciated that option. Although Miyako Kyoto was great overall, Kasuien really did stand out with its beautiful rooms and bath. The room was spotless and the smell of wood that permeated it was memorable. The bath, in particular, with volcanic water option, and natural lighting, was spectacular. We caught Kyoto in a cold spell and saw some snow in March, and the room was a bit cool - but the temperature was perfect for restorative sleep in the fluffy cozy bedding. The conveniences of a modern hotel (including great new fitness facilities; pool; extensive buffet breakfast with beautiful views of the city and mountain) combined with the luxury of a ryokan in a convenient location was quite unique to the hotel and much appreciated. We did wish the lounge was open more often (it was only open at 10 a.m. most days; and closed for breaks many times) to make it more convenient to get beverages. The new onsen with hot spring water was also nice, if relatively basic. All in all, a classic, historic, comprehensive hotel, great especially for families or larger groups with various needs and interests.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel. Great room (had a junior suite) with a fantastic view. Staff was friendly and helpful (but a bit understaffed). The bath spa was amazing -brand new! We made the mistake of ordering room service for dinner. The food took nearly 1 hour to arrive and everything was cold. Had breakfast in the restaurant the next morning (also understaffed). The poached eggs were overcooked and hard and the scrambled eggs were undercooked and runny. Recommend eating "outside" of the hotel. Other than that, I highly recommend this hotel.
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Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 石橋 道也, お客様サービス / フロント オフィス at The Westin Miyako Kyoto
Responded Apr 26, 2021
Dear Mattsumoto-san, Thank you very much for staying at the Westin Miyako Kyoto. We appreciate your compliments about our guest rooms, spa and service. However, we really apologize for the inconvenience that we had not met your expectations at your room service dinner, and egg meal of breakfast in the restaurant. We’d like to improve our quality of food & beverage service and meals in future. We look forward to serving you again at your next trip to Kyoto. Please take good care of yourself. Sincerely, Tatsuya Yasui Manager – Food and Beverage The Westin Miyako Kyoto
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This hotel was always good, but after their renovations before the Tokyo Olympic Games, they have now transformed this property into something spectacular. The rooms have a wet room which is like having your own private onsen! The decor is beautiful, and the rooms spacious. The facilities in the hotel are first class. The buffet is great and good value. But the real bonuses are location (on the eastern side of Kyoto close to Keage Incline, and the temples and shrines) and the shuttle bus (back and forth to Kyoto Station). Kyoto is the best place to be in Japan for tourism and accessibility; and the Westin Miyako is the best place to be in Kyoto!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip:There is a shuttle bus to/from Kyoto Station.
Cherry blossom season is busy, and expensive - but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The beautiful renovated property is totally different than when I stayed last time 8 years ago. The rooms are modern and super classy, certainly the nicest Westin room I've stayed in. The dining / breakfast is stellar. And the biggest selling point, which for some reason seems undersold in their marketing, is the new onsen spa, which uses actual natural onsen waters. It is like a Roman caldarium palace and begs to be seen. It was truly the highlight of my stay.
One (not so small gripe) though that would make me hesitate to choose it again.
I had to arrive to Kyoto fairly early (9:30am). When I arrived the check-in staff literally looked at me like they had seen a ghost, and kept looking at their watches when I said I wanted to check in. I didn't expect my room to be ready, but they wouldn't even check to see if there was a room ready for me, and didn't take down my name, passport details, etc. I am a Marriott Bonvoy Titanium member, and would have expected at least a (half-hearted) effort to find an open room. I was then sort of escorted out of the hotel once they let me drop off my luggage in a way that felt really pushy.
Maybe I had a bad experience, but it seemed totally unnecessary and something I've never experienced in a Westin property. I had chalked it up to a Japanese thing but then in the rest of my three-week trip any time I arrived early hotels made an effort to accommodate me.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip:Don't expect to check into your room a minute before 3pm!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 裕司 大澤, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Dec 17, 2022
First of all, we would like to express our sincere apologies for your disappointment in our hotel and for not meeting your expectations. As you have pointed out, the check-in staff should have been there for you, even if you arrived early, to find and prepare a room for you so that you could relax in your room as soon as possible. The staff lacked the compassion, kindness, empathy, and imagination that every hotel staff member should have for you. We sincerely apologize for this. I will ensure that management and all staff members reaffirm and reinforce the poor service you have pointed out. Management and all staff will reconfirm and work to improve the situation so that we can meet the expectations of our guests as a Westin brand. Once again, I would like to express my deepest apologies for the inadequacies in our service and management. Sincerely yours, Yuji Osawa Manager Front Office The Westin Miyako Kyoto
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Service is excellent! The room is spacious. The hotel has a the facilities like gym, car park etc..The highlight will be the onsen!
They also welcome the kids with kids amenities and activities books.
The car park is not free but is flat rate for 1500 yen per day.
Breakfast is delicious and has a lot of varieties.
We requested the service to transfer our luggage from Kyoto to Tokyo hotel that we are staying. The arrangement is seamless and efficient. I just inform the check in staff when I checked in. On the day I was sending the luggage, all information already filled up and prepared for me, I just need to let them measure the luggage size and make payment during check out. The transfer of luggage is only taking 1 day from Kyoto to Tokyo. But to play safe, they will tell you they need 2 days.
The location is good. Is around 10 min to 15 min drive to most of the Kyoto attractions.
Definitely will stay back if we come back to Kyoto again.
Good job, Westing Miyako Kyoto team!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from フロント マネージャー, お客様サービス / フロント オフィス at The Westin Miyako Kyoto
Responded Sep 4, 2023
Thank you for your excellent review and 100% rating. We're delighted you had a great stay with us. Your compliments on our service, spacious rooms, and facilities, especially the onsen, are much appreciated. We're glad your kids felt welcome with our amenities and activity books. Regarding parking, thank you for understanding the flat rate of 1500 yen per day. We're pleased you enjoyed our delicious breakfast options. Our luggage transfer service was designed to be seamless and efficient, and we're glad it met your expectations. Our location's convenience to Kyoto's attractions is a plus. We look forward to welcoming you back to Kyoto in the future. Thank you for acknowledging our Westin Miyako Kyoto team's efforts! Best regards,
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We arrived for two nights with high expectations as we stayed here ten years ago. This hotel is isolated if you want to walk to great restaurants, shopping or parks. However there is a subway station nearby, and a shuttle that operates between the hotel and Kyoto train station that is a positive. Staff are enthusiastic, willing to assist in any task. Rooms are recently renovated, modern and we were upgraded which was nice. But I save my greatest disappointment for the club lounge. I am a lifetime platinum Bonvoy member and have experienced the best and worst of club lounges around the world. This is one of the worst. Canapés are embarrassing in the lack of range, quality and substance. But it gets worse. Children no matter what age can attend throughout the cocktail and canapé servings. Battling children running around as if it were a crèche is not my idea of a serene, sophisticated club lounge. Now if you have a bevy of children, or you like to drink copious amounts of alcohol, this is your club lounge. However it’s just poor management to mix the two and expect a happy outcome. There are so many good options in Kyoto which is a fabulous place to visit, but unfortunately management have taken this hotel backwards in elegance and sophistication.it may be newly renovated but it’s not an oasis for couples.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Don’t book a club room if you are a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 裕司 大澤, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Mar 12, 2023
Dear Mr. Theo H Thank you very much for using The Westin Miyako Kyoto this time. We would also like to express our sincere gratitude for posting the valuable opinions that you felt during your stay. We sincerely apologize for the disappointment that our club lounge has caused you. As Mr. Theo H said, the club lounge should provide the space that many customers can enjoy, therefore we have decided to change the business form from April this year which already has been posted on our website, however we will continue to devote ourselves to providing the more comfortable space for our customers. Once again, I would like to express my sincerest apologies for your disappointment this time. We will take your words seriously and strive to become a hotel where our guests can enjoy their stay even more. If you have another chance, we would appreciate it if you could patronize The Westin Miyako Hotel Kyoto. We are looking forward to seeing you again. Best Regards, Yuji Osawa Manager, Front Office The Westin Miyako Kyoto
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Westin Kyoto is located in a quiet neighborhood but east connected via the city metro. The rooms are very well refurbished with a touch of Japanese luxury. The city view suite looks over the entire Kyoto city, with Heian Shrine in sight! The breakfast is the best I’ve experienced in any hotels. There are so many authentic Japanese options which you’ll never expect in an international brand. The hotel onsen is quite large and there’s a semi open air onsen, perfect for winter! Definitely recommend Westin for travelers wishing for a semi secluded stay!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very comfortable hotel but a bit remote from downtown Kyoto - around 30 mins walk.. which can be very pleasant and partially a bit uphill.
Do bear in mind that some rooms (even the juinor suite we had) can overlook a graveyard which might be uncomfortable for some.
The food choice for vegetarians is highly limited (as it is in most of Japan) but staff are very pleasant and helpful and convenient for some sightseeing locally
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Get a front-facing room on a higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージャー フロント, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Nov 18, 2023
Thank you very much for choosing to stay at The Westin Kyoto. Our hotel, situated on the high ground of Higashiyama, offers a scenic journey with attractions such as the Kamogawa River, Gion Area, Yasaka Shrine, and Chion-in Temple etc. along the way. We also provide a shuttle bus from Kyoto Station, and we're just a 2-minute walk from the Keage subway station. The room views include the Higashiyama Kyoto View, where you can overlook Nanzen-ji Temple and Heian Shrine, as well as Garden Views. If the current location isn't to your preference, we will strive to ensure a comfortable stay for you. Regarding vegetarian menus, we are committed to exploring options to enhance your satisfaction in the future. We deeply appreciate your kind words about our staff. We will continue our efforts to make your stay as enjoyable as possible. Please revisit Kyoto, with its enchanting allure throughout the seasons. We look forward to welcoming you again. Best regards, Yuji Osawa Manager-Front Office THE WESTIN MIYAKO KYOTO
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This was our second visit to this hotel and they have made significant improvements. The room was very clean and updated. The food at the restaurants was much better than last time. Thank you to the chefs and food service staff, especially Toshi-san, who prepared our teppanyaki meal. Great job! The club lounge was also very nice and comfortable. All of the staff were kind, courteous and helpful and many that I spoke with spoke very good English, which is a great asset to me. I have no negatives to report. We plan to return again.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 石橋 道也, お客様サービス / フロント オフィス at The Westin Miyako Kyoto
Responded May 4, 2022
Dear Mattsumoto-san, Thank you very much for staying at the Westin Miyako Kyoto. We appreciate your compliments about our guest rooms, restaurants and the club lounge. We'd like to improve our quality of service in future. We look forward to serving you again at your next trip to Kyoto. Please take good care of yourself. Best regards,
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We very much enjoyed our visit to Kyoto and the hotel. My wife requires to be gluten-free and I think the staff did an exceptional job in addressing this with any meals on premise, but also went beyond the call of duty to find us restaurants etc that could accomodate my wife's needs. And that is not an easy task in a very gluten-filled culture. Their recommendations, their maps etc made all of our sightseeing so much easire and efficient. I rarely do this when I think its been a team effort, but Rajani of the conceige staff was incredible.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kyoto area.
PRICE RANGE
$220 - $481 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin miyako kyoto hotel kyoto, westin miyako kyoto, westin kyoto, kyoto westin
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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