Windows Live Mail doesn't open In Windows 10 - Microsoft Community

Windows Live Mail doesn't open In Windows 10

I've upgraded to Windows 10 from Windows 7 and while the upgrade has gone smoothly, I can no longer access my Windows Live Mail.  It simply will not open.  The "ball" spins and spins.  I can see the folder where all the email files are stored, but I cannot open the program. I tried called Microsoft and there was a 183 minute wait and the callback appointment list was so full  I couldn't make an appointment for a callback.  Any suggestions?

Hi Judith,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

    

Let’s try the simple steps given below to repair Windows Live Mail and check if it helps:

  1. Press Windows key + X.
  2. Go to Control Panel.
  3. Under Programs, click Uninstall a Program.
  4. Locate Windows Live Essential then click Uninstall/Change.
  5. When a window appears, select Repair all Windows Live programs.
  6. Restart your computer after the repair.

Hope this helps. Post us with status we will be glad to help you.

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Followed instructions exactly. Did not work. 

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Unfortunately, my experience was the same as Loretta's.  I completed all the steps, but I still have no access to Windows Live Mail.  My Control Panel list of Programs shows "Windows Essential 2012", not "Windows Live Essential", if that has any bearing on the problem.  And I noticed the program is listed in the Task Manager  as "Windows Live Mail (32-bit)" (I think that's what I saw).  My system is 64-bit, if that makes any difference.

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By some miracle I seem to have gotten my Windows Live Mail to work again.  Thought I would post what I did in case it might work for someone else.  Remember, I have already followed Billion's instructions above.  Don't know if this will work for anyone else without doing his steps first, but here's what has worked for me:

--Right clicked on the Windows Live Mail shortcut on my desktop

--Clicked "open file location"

--Looked down the list and right clicked on "wlmail"

--Clicked "Troubleshoot compatibility"

--Clicked "Try recommended solution"

After a few moments another window came up that said something had been done and I should test the program to see if that "something" (my word) had worked before clicking "Next"...I clicked "test program" and Eureka, I almost fell off my chair. I completed the steps per the screen instructions.  I've closed the program and opened it successfully several times...One screen said the compatibility had been reset to Windows 8...I moved to Windows 10 from Windows 7, so maybe that was part of my problem.  I'm holding my breath that it will continue to work.  If the problem repeats, I'll try this again in the hopes of eventually getting Windows Live Mail to be fully compatible with Windows 10.  I am so happy to have this program back!

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Worked like a charm. thank you.

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There is no windows live essentials in my program file for window 10

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Last updated January 15, 2024 Views 3,894 Applies to: