Contact Chevrolet Customer Service

I have a 2015 Colorado that is loosing steering control. There was a problem stated in April of 2021 of a recall for that year, 2015.

However the dealership and Chevy customer service shows that my VIN number has no recall. A very dangerous driving hazardous situation I am having due to a poor electrical connection in the steering assembly.

This information came from an article on line at CNET.
Tomorrow I have an appointment with the dealer to diagnose my steering problem. Chevy told me I am on my own.

Im buying new 3500 Chevy truck in March 2023 I got engine symbol on my screen I asked why this coming I call on star before I call customer care this call goes in USA then they transferred the call to Canada customer care but they dont know about this issue still i wait for answer no one call me until today even I call local dealer they also super busy

Carl Black of Orlando is worse dealership ever, customer serice is poor no type of customer service. Let them tell they always busy or on lunch or away from desk etc.

They always say they will get back in contact with u never call back. This like my 8th time taking my vehicle there and they stall have fixed it or got it right but the quick to give u a bill. There service department is full drug junkies u can see it in there face and eyes.

The manager and GM there always busy. This dealership need the license taken away

I had a broken side mirror on my Chevrolet so I went to Premier Chevrolet in Buena Park, CA on Dec 22. The service writer told me I needed one or two parts to make the repair but they would have to be ordered.

So I paid in advance for the lesser expensive part. I returned to the dealer Dec 26 and left the vehicle for installation. It was determined I needed the other part not ordered instead, so that part was ordered as it was in at a nearby dealer.
When I went to pick up the car I noticed the mirror matched in color the same as the car. I was told my part would have to be painted as it came in black.

I then looked at the mirror and it appeared to be the old part installed, not the new one. It had minor scratches on it.. The mechanic admitted he had not used the new part because the old one was already painted. I then asked for the part I paid for and he gave it to me in the shipping protective bag.

I then went to the cashier for refund and was eventually told after much discussion that I needed the receipt. Premier claims they dont have access to the receipts even when it was just a couple days prior. So I left the dealership after telling them I would dispute the credit card charge and write up many bad reviews.
On my way home I received a call from my service writer that he had made a copy of my parts receipt and attached it to the repair order so I could return for a refund. I then turned around and returned to Premier Chevrolet.

Upon arrival there, there was silence from the employees when I entered. The cashier was busy on her cell phone but eventually was told someone would be called to help me. Seven minutes later a man who didnt identify himself said How can I help you I said you dont know why I am here? Is there no communications between your staff.

He then repeated the same line again. I then walked a few steps to my service writer and asked him to please explain to this man why I am here. I am sure he knew exactly why I was there, he was just playing with me. Once I told him why I drove back to the dealership he said we need the receipt.

I told him the service writer had a copy he made when I brought the car in. He then said where is the box. He said we cant take it back without the original box. I told him I never had the mirror or box.

It was ordered by your parts department staff and delivered directly to the dealership. I asked why cant someone just go back into the garage and get the box. To which the parts manager said its not his job to dig around looking for it. I said its only been a few minutes and the mechanic can certainly located it since he knows where he set it.

Eventually, someone went to get the box. So now they had the box but insisted on the original receipt. This is for a $77.00 plastic part. I had to ask the man who he was and asked for a business card also.

I was told I would have to return the next day with the original receipt even though they had made a copy of it earlier in the day. I told them all that this was bad customer service and asked do you think I would ever buy a new car here or even come back for service.
California auto repair dealers are required to return the old parts if asked and usually do even if not asked. In this case no used parts where returned, in fact the dealership was going to keep the new part I had paid for and was not needed. When I discovered their scam, they then decided to make it hard to get a refund.
I will never return to this dealership for service or purchase.

I will tell as many people as possible to never go there because of poor customer service and parts scam. I am in the market for a new car but will perhaps not even consider Chevrolet. I have been a loyal Chevrolet owner for many years and this current vehicle is my 12th Chevrolet.

I asked the parts manager to have the general manager call me the next day. Time will tell.