Synchrony Bank (formerly GE Capital Retail Bank), a DepositAccounts.com advertiser, is the personal depository banking component of Synchrony Financial. Synchrony Bank, which also utilizes the Optimizer+plus brand and MyOptimizerPlus.com website for marketing its deposit accounts, has grown to become one of the most prominent online banks in the market. Synchrony is a member of the FDIC, and its accounts are FDIC insured (up to applicable limits).
As far as depository products go, Synchrony offers CDs, high yield savings accounts, money market accounts, and IRA CDs. The bank’s products have traditionally offered some of the highest interest rates on the market. The savings account requires an almost negligible minimum balance to be kept in order to avoid a monthly service charge. A money market account is also available with very similar features to the savings account, though in keeping with federal regulations, the number of monthly withdrawals per statement cycle is limited to six, after which a fee is enforced. Certificates of Deposit (CDs) and IRA CDs are offered with term lengths currently ranging from 3 to 60 months as of the time of this writing. These CDs typically offer some of the most competitive rates on the market, but they do come with minimum initial deposit requirements and early withdrawal penalties, the latter of which varies based on the length of the CD term.
Synchrony Bank online banking provides a secure platform for customers to access and manage their accounts. The web-based system allows account holders to view transaction history, transfer funds, pay bills, and open up new accounts.
Synchrony Bank was originally established in 1988 as Monogram Bank, USA. Its headquarters remained in the Cincinnati, Ohio area for more than fifteen years before moving to Salt Lake City, Utah. The bank is now headquartered in Draper, Utah, a city just south of Salt Lake City, with a branch in Bridgewater, New Jersey. Prior to becoming to Synchrony Bank in June of 2014, the bank's previous name of GE Capital Retail Bank readily identified it with GE Capital, the financial services company from which it was born. GE Capital provides growth financing to middle market companies all over the world.
In March of 2014, GE Capital Retail Bank filed form S-1 with the SEC to rename the organization to Synchrony Financial and as of May of 2014 had published a message on its website regarding an upcoming name change to Synchrony Bank. The name change was made official in June of 2014.
I’ve had savings accounts with Sychrony for years and never had a problem ever. I received great interest on my money currently 4.75 High Yield No complaints from me.
Here is the deal with this bank.
Their CD rate is competitive. However, they will not inform you of one important fact that is critical to investors.
Unlike other banks, they will NOT take past interest payments into account when paying the next month's interest amount. In other words, there is no use in keeping your interest earned in their CD account. You should take it out (interest ONLY) and invest it elsewhere.
The interest earned monthly is based on the ORIGINAL principle ONLY. Regardless of how much interests you have accumulated/compiled in the past.
I realized this later on when, after four months into their CD program, that my monthly earned interests was the same (even though I had accumulated interest).
You may request non-renewal of CD only 45 days prior to maturity.
I noticed a big disparity between Synchrony and a few other banks. Here is the question: When you open an account and you ACH your money to fund an account, when does your CD start ? Well.....at Synchrony it starts when they actually GET your money from ACH which was in my case was 4 days. So for 4 days, someone else was earning interest on my money. The CSR said "It's all ACH fault". But then go to Marcus, Sallie Mae or BMO and the "start" date on your CD is the day it comes out of your account. Nonetheless, Synchrony rate is not as advertised after you calculate your days of lost interest.
I had a Roth IRA #XXXXX37411 which matured on 09/18/2023. I always take care of my Roth IRA at least a month ahead before maturity because Roth IRA always takes longer time to process. I called them couples times (to make sure they understood) that I wouldn't extend my account . I also instructed my new financial institution(NASA) to fax transfer forms to Synchrony and it was mailed on 09/25/2023 not faxed due to the fact Synchrony wouldn't accept forms by fax without Notary signature. Still in September after that, I received email from Synchrony that my Roth IRA was already rolled over/renewed to another 15 month, Immediately, I called them that I never intended to rollover my account, the bank Rep said "to just disregard that email because it was an automatic thing".
But then about a week later, I received letter by mail from Synchrony showing that this was my "NEW" rollover account! I was shocked and called them again that I never intended to rollover and they acknowledged that, the Rep said (again) " to disregard the mail" because "it's out of their control".
I didn't check the amount they send, but found out on 01/18/2024 from Synchrony letter, that they assessed a PENALTY of $325.48 against me! Called them today, James said Synchrony received transfer forms from NASA in October, which was over the 10 days grace period. I also found out that the penalty was for "early withdrawal " which was a joke! First, they admitted themselves that I called them couples times way before maturity date not to rollover. Second, when I received their email and also letter by mail that my Roth IRA was rolled over, they told me to "disregard ", but in reality they DID rolled over while awaiting transfer forms from NASA so that they could charge me with "early withdrawal "!
There was no communication from Synchrony telling me that if Synchrony didn't receive transfer forms from NASA within the 10 days grace period, that I needed to open some kind of Roth Saving account for placing the fund while waiting for transfer forms, there is no communication whatsoever from Synchrony about this.
I want my $325.48 back! It's my Roth IRA contribution! It's a crime Synchrony stealing money from their customers!
Hallo Readers, please visit CFPB(Consumer Financial Protection Bureau) website: consumerfinance.gov, click consumer complaints, then type Synchrony Bank, you will find (as of today) 8,200 complaints against Synchrony Bank, which I calculated is 18% from total complaints CFPB received. That is a huge number against one bank considering we have more than 100,000 financial institution in the US. If you keep reading customers complaints at CFPB, you'll be easily conclude that Synchrony Bank is an UNFAIR, DECEPTIVE BANK THAT LIVE OFF CUSTOMERS HARD EARNED MONEY BY SCAMMING CUSTOMERS WITH FEES, CHARGES, PENALTIES THAT THEY PRACTICE UNFAIRLY AND DECEPTIVELY.
BEWARE CUSTOMERS! Don't deal with Synchrony Bank in ANY FORMS of financial products! We have so many other good financial institutions that we can do business with, don't pick Synchrony Bank. Trust me, I'm doing this because I don't want more victims falling to their scams.
I have spoken with 2 of their managers- Shelly and Kim, they had no shame telling me that they won't refund my money! Synchrony, you can celebrate the money you scam from the elderly and poor like me, I will live long enough to witness the bankruptcy and closing of your scamming bank!
Overall | |
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FDIC Certificate # | 27314 |
Year Established | 1988 |
Employees | 10095 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.96% |
Return on Equity - YTD | 16.94% |
Annual Interest Income | $16.15B |
Assets and Liabilities | ||
---|---|---|
Assets | Q4 2023vs Q4 2022 | $109.6B$96.3B |
Loans | Q4 2023vs Q4 2022 | $87.88B$78B |
Deposits | Q4 2023vs Q4 2022 | $83.52B$74.27B |
Equity Capital | Q4 2023vs Q4 2022 | $12.17B$11.35B |
Loan Loss Allowance | Q4 2023vs Q4 2022 | $10.15B$9.05B |
Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $2.29B$1.51B |
Real Estate Owned | Q4 2023vs Q4 2022 | $0$0 |
Always verify rates and promotions with the bank or credit union. We are not Synchrony Bank; we are a rate comparison website and cannot provide official rates or promotions.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
4.75% | - | - | High Yield Savings |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
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2.25% | - | - | Money Market Account | |
2.25% | - | - | IRA Money Market Account |
Synchrony Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 170 West Election Road, Suite 125 - Draper, UT 84020