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1.0 228 Reviews

How responsive is Lifetime TV's customer service?

3 Resolved
225 Unresolved
Very poor 🤒
We don't know much about how Lifetime TV handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Lifetime TV and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Lifetime TV reviews and complaints 228

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R
9:43 pm EDT

Lifetime TV Lifetime doesn’t care about their viewers

I am extremely upset, but not surprised that once again I was let down by Lifetime. Last year I was so disappointed when you decided to stop airing MAFS Australia when I was a loyal viewer. Now once again I am invested in MAFS UK and it appears you pulled the plug again! I hate to break it to you, but MAFS UK and Australia is your most entertaining shows.

You should at least allow the remaining episodes to be watched on demand.

Sincerely disappointed and pissed off fan! 🤬

Desired outcome: Continue to air remaining episodes on Lifetime.

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7:41 am EDT
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Lifetime TV QUIT AIRING Married at 1st Sight UK

I can't believe that you did it again! Last year you abruptly ended Married at 1st Sight Australia, and this year you abruptly ended Married at 1st Sight UK. What is wrong with you? Why do you start a show and not end it? That is just wrong! You are showing OLD Castle shows instead. That doesn't even make sense. If you aren't going to finish shows, you need to say that from the start and nobody will watch which is why you deceive people. Shame on you!

Desired outcome: Start showing Married at 1st Sight UK again.

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9:26 pm EDT

Lifetime TV Married at first sight: couples couch

You need to focus on the Classic Couples and former cast members, not the current couples. We JUST watched the real episode, and want to clearly hear the analysis and comments. The Classic folks need to be in the large frame with higher audio, and the current couples need to be in the small frame with lower audio. I want to see and hear the commentary, not a repeat of the show we just watched.

Thanks for listening, Houston, Texas

Desired outcome: Direct response, and change in presentation format.

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Ang54
Marysville, US
May 19, 2023 2:15 am EDT

I feel the opposite. I’ve been following these couples all season and at the most important episode they are being talked over by people I don’t even care about. It was so frustrating! I could see that the couples were talking but I was forced to listen to absolutely nothing that I care to hear from people I didn’t know! We should be hearing everything that the couples had to say! Totally disappointing….. I just kept yelling at the other people who were making inconsequential stupid comments to “shutup!”

Please, please go back to focusing on the couples on their most important day and let us hear everything that they’re saying. Please respect your couples and not cut them off while they’re voicing their most important feelings of the 8 weeks. Listening to the others stupid jokes especially while the couples are talking just ruins the serious feelings of the couples most important moment. You totally disrespected them and ruined it for us who were invested in the couples not some couples who don’t really matter. Very sad and frustrating. Please handle it differently next time.

Is Lifetime TV legit?

Our verdict: Complaints Board's thorough examination reveals Lifetime TV as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Lifetime TV stands out for its commitment to quality and security. Clients considering Lifetime TV should delve into its customer service record to gauge compatibility with their expectations.

Lifetime TV earns 91% level of Trustworthiness

Perfect Trust Endorsement: Lifetime TV achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lifetime TV. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mylifetime.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mylifetime.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lifetime TV as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Lifetime TV and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Lifetime TV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 228 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Lifetime TV protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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S
7:06 pm EDT
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Lifetime TV Married at First Sight

Please don't ever have another season like this last one. Why have you decided to make this a show about damaged people who clearly need a lot of therapy. The show is so negative and depressing to watch. It used to be fun, what happened. Your decision to have these people constantly talk about their past negative experiences in relationships and their past traumas is puzzling. Who wants to watch that. I'm losing interest.

Desired outcome: Go back to your original format. Vet these people before you allow them to be on the show. If they seem damaged or need therapy, don't accept them.

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1:07 am EDT
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Lifetime TV Lifetime movies

This new narration needs to stop. If I wanted to read a book I would and I do. When I want to watch a movie I expect that. This new narration insults my intelligence. I don't need someone narrating something to me as I'm watching it. I watch lifetime a lot less because of it. I may completely stop watching lifetime if this continues because it is so annoying. Now this narration is even starting up on discovery with naked and afraid. Whoever came up with this narration is an idiot!

Desired outcome: Stop the narration!!

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7:54 am EDT
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Lifetime TV Documentary sleeping with my killer

We have been informed that there is a documentary regarding the death of our son Wayne Coventry. It is supposed to be aired in April this year. We need to find out how and why this documentary has been allowed to be made with out permission from Wayne’s next of kin.

Wayne has 3 children aged 21, 18 and 10 and none of them wish this programme to be aired on TV.

We have since found out it was organised by Sean Coventry (one of Wayne’s brothers) the other 2 brothers who also knew nothing about the programme also wish this programme not to be aired as they, his children and his mother do not wish for Wayne’s life to be shown on TV. They will find it extremely distressing especially as his children are still struggling to come to terms with his death.

Desired outcome: Documentary not to been aired.

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4:09 pm EST

Lifetime TV Mafs disgusting program content

Please check your program content between Jasmine and Airrus Mafs USA 5/8:23. It was disgusting and shows an utter disregard for women. He asked her about threesomes, orgies, cheating. She says no and he belittles her. He has made similiar disparaging sexual remarks on his wedding day and prior to that. No other cast member should tolerate this and the shock value ratings make it worth it to quit watching. You need to look at the content.

Desired outcome: The show actually vets candidates. They quit going in the underwear drawer to pick matches. They stop the inappropriate abuse of women footage

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4:00 pm EST
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Lifetime TV Lifetime movies

I am so disgusted with lifetime movies! You have become a complete Woke company and you are getting your original fan base disgusted with your programming.

The latest failure and total b.s. movie Black Girl Missing! Are u kidding me like the police do not care about a black girl missing yet cares about a blond, white girl missing.

The Garbage you are spewing is absolute lies and b.s. that we are sick of seeing, hearing and watching for entertainment.

You are not alone but you are up there with the best Woke programming that is getting canceled by most white Americans.

You cater to Black Lives Matter crock of [censored] that is all lies and reverse discrimination and hatred for white.

Shame on the people in Corporate and who approve all this nasty disgusting prejudice programming against white people.

Maybe you should get sued for racism against white people and promoting false statements to garnish hatred of white people.

You also have to have black people in every movie you make whether it fits the movie or not it is so transparent and not entertaining at all.

There are many, many black networks that have All Blk Shows with no whites in any of their programs, movies, sitcoms or dramas and if they are they are the brunt of the hatred or the brunt of the joke. That is fine but to have to make all programs and movies with black people and have them in it when it doesn't fit the part or benefit the movie and makes it so unbelivable it becomes pathetic and not entertaining at all.

Don't force feed people what they don't want, you definitely lost me as a customer. I really will only watch very few movies you make when at onetime I would watch lifetime all the time.

Desired outcome: Stop making GARBAGE MOVIES LIKE MISSING BLACK GIRL! SHAME ON LIFETIME.

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Ms_J 41
, US
Feb 11, 2024 2:01 am EST
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Omg! Yes! I just finished watching another one of these black women missing white cops don’t care movie. This woke crap is getting out of hand! Shame on you lifetime for spewing hate!

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Bucktooth97
, US
Aug 22, 2023 5:19 pm EDT
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I agree with AA! If a black girl is the lead in a movie she is sometimes so light skinned you can barely tell she's black. Black men are getting lighter and lighter also. Mis-matched couples. Lots of black men with white women/girls. They never match all black people together. I saw a movie not long ago where the whole cast was suppose to be black..they were really light color. This is in every movie. Where are the black actresses?With a white girl/woman in the lead there's always an oddball black support for them. Please put black actresses/actors in lead roles that match up more. The whole world is not biracial.

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12:39 pm EST
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Lifetime TV Married at first sight

To the creators of Married at First Sight
Your dragging out of the stories makes me want to take flight
I may flee your show
The plots take too long to grow
The way you have ruined this show has become such a blight
The marriages of strangers were fun
But I fear that your show may be done
Each wedding lasts weeks
All these answers we seek
Yet each episode teased “wait for the next one!”
I feel like poor Jamie
When she married Doug
She thought she was getting Prince Charming
All she saw was a slug
MAFS sure has changed
These weddings arranged
We used to get real episodes full to the brim
Now I’m left feeling empty, over topics they skim

You have changed the entire set up, delivery, layout, and speed of the show. It takes too long to get through each of the weddings, the fact that we are going on 3 episodes to survive honeymoons, there isn’t a ton of meat or substance to episodes, and it’s al gotten very boring and bland. I miss what the show used to be and mean, and how it used to develop organically. Now it feels like your network purposely drags the show out to get as many episodes as possible even if the episodes don’t have any real purpose or bring anything to the table. Please stop ruining this great show!

Desired outcome: Bring back the old format where things were on a better tempo

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S
9:39 am EST

Lifetime TV Dance moms with asia

The little girl aisa is a brat,over scheduled, her mom has a resting... face, she doesn't let her be a kid, I will not be watching this show,she is dancing like a 20 year old and the costumes, she wears at her age appalling! And Asia's little sister it breaks my heart that the mother pays no attention to that child now what do you think's going to happen to those sisters in the future if you allow this show to remain it's going to tell all the other little girls in the world that they can be disrespectful shake their behinds at 7 and 8 years old it's disgusting how could you allow the show to go on I would rather watch Abby Lee Miller old shows over and over again because she knew what she was doing and she didn't allow those mothers to go on and on fighting she actually cared about her students and still does so perhaps create a new show with Abby Lee Miller if she wants to start a new studio that's what I will watch I will not watch this little girl shaking her behind on stage yes she's a good dancer but the dances she's doing at her age completely disgusting and inappropriate and that mother I don't want to watch her either she cares more about Asia than she does her other child it's disgusting please remove the show I'm a boycott it I will post all of her social media for people not to watch this show remove it from this channel immediately and the little girl can't sing anyway and those two teeth in front of her mouth I noticed that she has her mouth open all the time like she's not able to close it or maybe she has breathing issues but maybe she needs to see a doctor about that cuz she shouldn't be breathing through her mouth remove the show cuz I will not stop until it's done and over and that little girl is so disrespectful she thinks she's 40 years old it's a shame that those two sisters will never be allowed to be sisters because the other child the younger child is not allowed to play with her sister because her sister's constantly stretching dancing working out going to shows she doesn't get to be a kid she wants to be the biggest star in the world and 8 years old I don't think so there's a million more just like her remove this show I have no intentions of watching your channel until you remove it and I'm not some old foggy I used to be a dancer and my parents never would have allowed me to wear those costumes I wouldn't have went worn them the next thing you'll know is her mom will have this 8 year old having breast implants it's disgusting that's what will happen next you watch

Desired outcome: Remove this show regarding Asia and her family it's disgusting for an 8-year-old child to be dancing shaking her booty

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2:29 pm EST

Lifetime TV Reba McEntire "The Hammer"

I love the movie. I feel Reba did an excellent job as the court judge in her town.
My only problem is it's a movie, instead of a series.
She is too good of an actress to stop it there.
Please see if Reba McEntire will continue to act as the judge for "The Hammer series".
We were glued to the T. V. and thought it was a series.
I love Reba McEntire, singing, comedy movies and shows, but this one "The Hammer" put her right you there with her music. Which is excellent.

Desired outcome: Maybe you could run a poll on one of your commercials to see who thinks Reba McEntire "The Hammer" needs to be a series, vote yes or no. I'm sure your going to get alot of yes. [protected]@gmail.com

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7:59 pm EST

Lifetime TV Commercials

I’m glad Lifetime Channel is running holiday movies that way viewers would realize it’s not worth purchasing this channel. Too many commercials…and less of the actual movie. You should be charging $0 with all the commercials you are airing…and I know you’re making a tremendous profit! This viewer will tolerate watching your channel for the holidays but that’s all!

Desired outcome: Doesn’t matter

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8:15 pm EST

Lifetime TV The lifetime app

The interactive commercial thing has got to go. My family will not watch another Lifetime movie until you stop this ridiculous advertising. It doesn’t work and sometimes it takes 6 minutes to get through it. It is awful. Just run the commercials and be done with it! These interactive commercials are not interactive, they take way too long until you get back to the movie. It has ruined every movie we have watched on your network.

Desired outcome: The removal of interactive commercials

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6:50 pm EST
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Lifetime TV A Kirk Franklin's A Gospel Christmas

So I was so looking forward to this TV Christmas movie on lifetime. I love Gospel music. I got onto it a little late so I started it over and began watching it and enjoying it very much until I saw a Black Lives Matter sign. SERIOUSLY?! You have just turned me off to lifetime TV for the rest of my life. The fact that you buy into that crap and you would actually have a sign in one of your movies does not speak highly of your station. On the contrary, it shows that you were born into something that was proven to be a complete and total lie, and a rip off

I will stay with Hallmark. If you don’t think that all lives matter then I don’t think your station is worth watching.

Desired outcome: I would like an apology, and I would like to know that lifetime has respect for all people. And any further broadcasts of this movie need to have the sign removed.

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1:02 am EST

Lifetime TV Lifetime

The Lifetime Christmas movies are no different than Hallmark, why show the same type on both Networks. Yes Christmas is a joyous season but watching movies with the same tired and predictable ending is ridiculous. I was expecting Lifetime to go a little more outside of the box. Scandal, scheming, and lust doesn't stop just because it's the holidays.

Desired outcome: Be more creative with Holiday movies.

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5:38 pm EDT

Lifetime TV Lifetime T.V. channel 46 show

My husband and I are viewers of the reality T.V. show, "Married at First Sight". We have been watching the show for years.

We have observed that the counseling staff has been giving less and less support for these couples who need guidance and insight into their marriage process.

In this last show, the couples could have used so much more support in understanding their therapeutic processes and their projections onto their spouse. There was limited interaction and support for these couples who seemed lost in understanding what they were dealing with in their psychological understandings. We believe that the counseling staff could have helped the couples in many ways in helping their marriages and their final decisions.

Desired outcome: The desired outcome is that the counseling staff be more involved in the couples' process in their 8 week marriages. It will help their understanding in the marriage and give them a better chance on having a more successful process.

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11:13 am EDT
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Lifetime TV Scheduling

Christmas movies? Every day? It’s not even Halloween yet and you’ve taken away my every morning go-to! Old episodes of old shows, not Christmas movies in October! Whose brilliant idea was this?

Sincerely, Used to be a lifetime watcher

Ok, what else do you want to know. I am a Spectrum customer in Arlington TX. Currently, (October 2022) my Lifetime channel (NOT the Lifetime MOVIE channel) is showing back to back holiday movies, when it used to show reruns of The Closer, Grays Anatomy, etc….Since it is not even Halloween, why on earth would you program this way? Isn’t that what your MOVIE channel is for? Often, with hundreds of choices, I would still be watching reruns on Lifetime. Not any more, I can stream what I want whenever. I was just curious WHY you would make such a move?

Desired outcome: Show regular programming

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8:23 pm EDT

Lifetime TV Lifetime daytime schedule

Why is it that cable networks air the same shows that have maybe 5-7 seasons over and over. You have a show that is still going (19th season beginning) - Grey's Anatomy and you've started it over hundreds of times. Why not AIR SEASONS 14-17 that you never have aired?

Castle every single Sunday is lame. ABC canceled this for a reason as The Closer has been repeated on your network numerous times also. If a viewer wants detective shows, they'll go to USA or ION. SVU and Chicago PD are far more popular than The Closer or Rizzoli and Isles ever were. It's really more feasible to just pay Hulu and Netflix because the cable networks have become lame!

Desired outcome: Air seasons of Grey's Anatomy that have never been on Lifetime!

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3:12 am EDT

Lifetime TV TV commercials

Your TV commercials are completely out of hand. There is so many and it is so repetitive it makes you have crazy. All the previews of the movies coming up are on every commercial break. You may think people like that, but they do not!

I have to change the channel during commercial breaks and you do have a lot of them but I cannot watch previews over and over and over again. I wish you would change that.

Desired outcome: Get rid of so many previews and stop having them at every commercial break. They get so repetitive and irritating.

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Nocturnal Commando
, US
Nov 24, 2022 4:08 am EST

Not only are the commercials annoying and repetitive, they are too long and too frequent, thus disrupting the continuity of the programing. Wanted to binge watch the V.C Andrews series televised on 11/23/22. I thought that the commercials were rather long and seemed too frequent. I decided to time the commercials vs. the actual programing content. For every 5 minutes of commercials there was only 5 minutes of content. That's 30 minutes of ads per hour ! Are you kidding me ? I couldn't deal with this any longer and went on to find a more productive use of my free time. Please address this issue or you will lose a loyal viewer. Thank you.

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9:23 pm EDT

Lifetime TV Movie

I love Lifetime movies but I am watching one right now that is awful, You Can Never Go Home. The blonde actress is awful. I remember her being in other movies in the past but lately she has gone down hill. Besides being a bad actress, her eyes look like saucers, like she is on drugs.

I am very disappointed that you all would hire someone like that. The story is terrible.

Your newer movies have been great. Dont lower yourselves to put somrthing like this out.

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