Too much responsibility, for the wage and commitment it requires. Awful shift times. Several courses to take in your "free time". Very old software....

Pros

Paid training; Healthcare for family members

Cons

Too much continuous and changing learning

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loved it

Pax Agent (Former Employee) - Humble, TX - January 13, 2020

Checking in passengers making sure they were on the right flights had all their bags checked in had all the flight information that was needed to fly right documents as well

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Air Canada insights

Based on 134 survey responses

What people like

Clear sense of purpose
Ability to meet personal goals
Ability to learn new things

Management is horrible. They have no respect for the employees. The supervisors talk down to the employees and disrespect them infront of customers.

Customer service (Former Employee) - Boston - January 4, 2020

Unhealthy working environment. Flights are mostly delayed or cancelled which put stress on the employees. Supervisors are not helpful. Computer system is difficult to use. They oversell their flights. Horrible company to work for. I was based in Boston. The supervisor was a big bully. The agents are not welcoming. I hated this job.

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Lack of motivation.

Airport Service Coordinator (Current Employee) - Newark Liberty International Airport, NJ - December 16, 2019

I definitely think that Air CANADA can do a better job in terms of compensation and employees happiness. We generate so much revenue for the company but we are very under appreciated.

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Safety and Paramount Service.

FLIGHT ATTENDANT (Former Employee) - Toronro, Canada. - November 30, 2019

Best job I ever had. Upper management treated us with respect and always encourage us to work great and help you every step of the way. This Company wants you to succeed and they are very good at it.

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Air canada

Customer Service Agent (Former Employee) - Tampa, FL - November 23, 2019

Manager not experienced in managing,team building n motivation! Former call rep , advanced and takes care of own group friends. Many internal promotions not competitive , no opportunity to promote!

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Don't do it!

Air Canada Customer Service (Former Employee) - Tampa, FL - November 15, 2019

This place is a nightmare. Like literally it's stressful and wouldn't recommend anyone going to them! The people I met were amazing but management are crazy hard. Air Canada will screw you over at all possible cost! Even if you were right they will decide to go with the passenger first and foremost.

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es bueno

Sales Representative (Former Employee) - Punta Cana - October 15, 2019

hay muchas posibilidades de crecer, los límites los pones tu.

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Fast paced, challenging environment that required professionalism and high service

Customer Service Agent (Former Employee) - Los Angeles, CA - October 10, 2019

A place where I developed greater knowledge of service. Learned how to work extremely well under pressure with moments requiring leadership and initiative.

Pros

Flight benefits, medical insurance.

Cons

Low pay

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High Stress / Low Employee value

Station Attendant (Current Employee) - Terminal 1 - September 29, 2019

In 30 years as a black man who's navigated through different careers and spaces, I have to say that working for Air Canada has to be the worst job experience thus far. You're paid $14/hour as a station attendant; you're given a multitude of tasks day to day. For those who have just started, you stand in front of a belt most of the day and throw bags in a container and make sure they're sent out to the flights. The management team is highly unmotivated and unfit for the job. They unfortunately will make the process of working harder than it needs to be based on their character and mood. Never experienced as much racism towards darker skinned people than I have while working here. I've had management making inappropriate jokes towards me by pretending to radio in an "apprehended suspect" over the walkie-talkie (Just to name one instance). I highly discourage anyone from working here. You are treated with very little value, and there is very little communication to be had with administration to voice any concern. I don't recommend any apply here unless you solely want flight benefits.

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Manager dated employees

Customer Service Representative (Current Employee) - LaGuardia Airport, NY - September 26, 2019

Favoritism because manager dated an employee that is the only reason she got promoted. Besides that company has good benefits and is a good place to work with. HR don’t do much about it.

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Great job with excellent benefits

Customer Service Representative (Former Employee) - Miami, FL - September 20, 2019

Airport Customer Service Agent.Set daily duties, Provide help to traveling customer. Face to face or phone interaction with passengers, welcome and passengers at check-in counter and boarding gate, agent must be aware of security all around Solving baggage lost and found problems, miss connections, arriving and departing Cargo Customer Service Agent.Confirm cargo to different destinations. Assigned cargo space in confirmed flight and provide information to customer if there is a problem in route(weather etc) Accept cargo following TSA and US Customs guidelines Also responsible for security access to Airport sterile area

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Horrible,comicable and unwise management

Customer Service Agent (Former Employee) - Boston, MA - September 19, 2019

Managers depend on hear say,play the favoritism game and not about hard work. They are not knowledgeable so they see knowledgeable and agents who are more educated than they are as a treat and begin to hate them . It is an ok job but not a job to make more money just the opportunity to travel by getting air tickets but you need money to spend on your vacation. There is no future working with them.All they think about is profit and themselves not the welfare of employees..Poor empty headed management without any form of how to manage people and work !!

Pros

Discounted to free air tickets

Cons

Empty headed management

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great place

Reservations Agent (Former Employee) - Tampa, FL - August 27, 2019

loved it there had a great time but they have a problem if u take to long with the calls to try to resolve customer issues, no breaks between calls very fast paced

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Air Canada is a good company

Aircraft Cleaner (Former Employee) - Chicago, IL - August 8, 2019

I was an employee for air Canada work safety and relaxed at that job because,I love to clean inside the airplane, it's was very successful.And. Great.

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Customer Service Agent (CSA)- Seasonal

Customer Service Agent (CSA) (Former Employee) - Fort Lauderdale/Hollywood, FL - July 26, 2019

Most of the work consist of the following: * Check passengers in, verify travel documents, issue boarding passes, seat selections. * Check in baggage, ensure Company regulation compliance, collect excess charges. * Provide passengers with relevant information in a timely fashion. * Coordinate boarding/deplaning of passengers and constantly monitor safety procedures.

Pros

Upon succesful completion of the contract, flight benefits valid on Air Canada routes.

Cons

Must be very flexible with shift modifications during the season, schedule changes and irregularities in daily operations.

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Just not worth it.

Customer Service Representative (Current Employee) - Usa - July 23, 2019

Underpaid, over stressed. You’ll work hard and get little recognition. Your co workers are usually stressed and frustrated if they are working or they are hiding in a break room. Management is extremely overworked, although great. They can’t be at 3 places at once . They will sell you on potential to grow but you won’t ever get to a place of financial independence. Social life? Good luck. Relationship? Not happening. Travel? You’d think they’d actually let you get time off once in a while to travel. Good luck. Stay clear, it’s not worth it .

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very good

Customer Service (Current Employee) - rdu - June 30, 2019

it is very good opportunity to work with them. They offer a good customer service for their employees . ticket counter service by offering the boarding passes and loading the bags to the final destination.

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Drama, stressful

Customer Service Representative (Former Employee) - San Francisco, CA - June 30, 2019

“Don't even bother” poor management, Lack of communication, lack of teamwork. senior agents will see you struggling but never help, people always leave due to this. Drama, stressful

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Productive

Lead Agent (Former Employee) - Orlando, FL - June 24, 2019

Air Canada was my first airline job in Orlando Florida. I enjoyed working with them as ell as gaining experience in the airline industry as well. I recommend this job to anyone who is looking to begin within the airline industry.

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Relaxed work

Mechanic (Former Employee) - Honolulu - June 18, 2019

Good training, traveling easy, teamwork good, excellent training, good support once you leave station. But need to be stockclerk plant mtm, vehicle mtm

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