3.0star
19.1K reviews
1M+
Downloads
Everyone
info
About this app
• Register for or log into your online account
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message
Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money
Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history
Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.
• Use fingerprint recognition to log in quickly and securely
• Switch easily between your accounts or properties
• Check your account balance, payment and tariff details
• View your bills and payments history
• Receive notification alerts and reminders
• Make payments in an instant
• Submit your meter readings
• View messages and documents we’ve sent
• Renew or change your tariff
• Share your unique link to refer a friend
• Get help fast – check our FAQs, or send us a message
Energy Hub (for smart meters)
• See how much energy you’ve used and what it costs
• Get an energy breakdown on things like heating and cooking
• Get personalised tips to help you save energy and money
Pay As You Go (for smart meters)
• Check your balance and top up your meter
• Set auto top-ups or get low-balance alerts
• View your top-up history
Do you have a traditional prepayment meter? Sorry, the app won’t work for meters that don't allow online top-ups – but you can log in or sign up to MyAccount to manage other aspects of your account online.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Messages and 2 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.0
18.2K reviews
Robert Davison
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April 9, 2024
Yea, very poor app, data never shows properly, ghost usage showing up for days a week before they happen and data almost impossible to tie to a bill. Truly dreadful which is a shame as it shouldn't be rocket science to be able to show usage accurately from smart meter readings, third party providers seem to be able to manage with the same data... moving house soon and will consider a different provider. If a simple app is beyond EDF then I would hate to have a more complicated issue come up...
10 people found this review helpful
EDF Energy Ltd
April 25, 2024
Thanks for reaching out. I'm really sorry to hear you're having trouble with the app - I'd love to try and help. Please drop us an email with attached screenshots and your EDF account number/s to myapp@edfenergy.com - i'll take a look for you and do what I can to get things back on track. Thanks
Tapan Goswami
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April 15, 2024
It is very unreliable and frustrating, does not update on time, and notifications are very late sometime after you run out of credit and sometimes it doesn't send any notifications at all, when you try to top up there is always a glitch. On last migration they closed my electricity account and it was a nightmare to get through custom support . They need to improve their service needs to be improved the app on real time. Very bad experience.
7 people found this review helpful
EDF Energy Ltd
April 25, 2024
Thanks for reaching out. I'm really sorry to hear you're having trouble with the app - I'd love to try and help. Please drop us an email with attached screenshots and your EDF account number/s to myapp@edfenergy.com - i'll take a look for you and do what I can to get things back on track. Thanks
Sam Nelson
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April 22, 2024
New version of the app is worse than the old version, payment details have been removed, and I can't find a way to pay my electric bill but can pay gas and lots of other features seem to be missing and it doesn't remember passwords but keeps asking for face or fingerprints! (I don't want to use face or fingerprints because they are unreasonable). It's frustrating how often these "experts" seem to mess about with this app just make one that works and leaving it alone!
3 people found this review helpful
EDF Energy Ltd
September 29, 2023
Hi Sam. I'm a little concerned that you're always seeing a maintenance screen as we only schedule a maintenance period 1 day each month. Can you drop us an email to myapp@edfenergy.com so we can look into this for you please?
