Boost Contact Number: Customer Service & Email

Looking for the Boost Energy contact number? There are lots of different ways to get in touch with the supplier. We’re here to help you find the right contact number, email or web chat so that you can make sure your query or complaint reaches the right place.

Boost Energy Contact Number: Existing Customers

If you’re an existing customer looking for the Boost Energy contact number, find all the details you need to solve your query below.

General Enquiries

For any query you may have regarding your existing account, such as changing account details or making a top-up, you can call the Boost Energy contact number for general enquiries. If you’re calling from a landline, call 0330 102 7517, and if you’re calling from a mobile, we recommend calling 0117 332 3728.

Lines are open Monday to Friday from 8 a.m. to 6 p.m. The Boost contact number is also available during the weekend and operates from 8 a.m. to 1 p.m.

Complaints contact number

If you have a complaint that you would like resolved by Boost, you can raise the issue in a number of ways. You can use the online complaints form or call the Boost contact number on 0330 102 7517. Below is the process Boost follows to resolve its complaints:

1. Get in touch and tell Boost why you aren’t happy.
2. Boost’s customer service team will do everything they can to resolve your complaint.
3. If the problem can’t be resolved, your case will be passed to the Escalated Complaints Team.
4. A member of the experienced complaints team will be in touch within five working days.
5. As part of resolving your complaint, Boost will provide you with an explanation of what went wrong, fix the problem and apologise. If appropriate, Boost may also offer compensation.
6. If your complaint isn’t resolved within eight weeks or Boost has provided you with their final position (or deadlock letter), then you have the option to refer your complaint to the Energy Ombudsman.
7. The Energy Ombudsman will undertake an independent investigation on your behalf.

Boost Customer Service

To direct your query to the right place, it is more efficient to use the Boost live chat, which you’ll find on the homepage of the Boost website. Look for a small orange speech bubble towards the bottom right side of the home page. If you do not get an answer to your query, your best port of call will be to call the Boost contact number.

If you prefer to send Boost an email rather than call the Boost contact number, then simply send your query to [email protected]. Boost aims to reply to all email queries within 48 hours.

Boost emergency contact number

If you smell gas, contact the National Gas Helpline on 0800 111 999 immediately.

For electricity-related emergencies, such as power cuts, call 105. Both the gas and electricity emergency numbers are free to call and are open 24 hours a day.

Contact Boost as a new customer

If you’re not a Boost customer but you want to find out more about their energy tariffs, you can phone the Boost energy contact number 0330 102 7517.

You can also go to the Boost website at any time. You’ll find useful information about joining Boost as a new customer. If you would like to get a quote, you just need to enter your postcode and address.

To get a better idea about what they have to offer you, you can also visit our comparison guide to see if joining Boost is the right option for you. We recommend you use our energy consumption tool if you do not know your annual energy usage.

Other ways to contact Boost Energy

As well as various customer service phone numbers, email addresses and live webchat, there are more ways to contact Boost Power.

Boost Social Media

You can find Boost on various social media platforms. You can tweet the supplier or follow its Facebook page if you would like to make a query using their social media channels.

Boost smartphone app

With Boost Energy, you can manage your Boost account from the comfort of your own home using the Boost app.

The Boost app is free to download from both the App Store and the Google Play store. Once you’ve gotten the app and you’re logged in, you’ll be able to do the following:

• Check your balance on your prepaid meter
• Top up your prepaid meter
• Receive low balance alerts
• Set up auto top-ups so you never run out of credit on your prepaid meter
• View the history of your transactions

My Boost

If you can’t get hold of Boost on the phone when the lines are open, use the “My Boost” service on the Boost website. We recommend using the Boost contact number if your query cannot be answered on their online portal or FAQs.

The “My Boost” portal is the online gateway to all the services offered to domestic Boost customers. There is a wide variety of tools within My Boost that can help you organise your household’s energy needs. This can be a great way to contact boost if you can’t reach them using the main Boost contact number.

Boost Energy contact number: Quick reference table