Stauer Jewelry Reviews

The store is beautiful and Salesperson is the very best! From the moment you walk in the door, it’s a great experience. And, with Salesperson, it’s like having a personal jeweler. She will make sure you find the perfect piece every time.

When I get Stauer Jewelry's catalog, I look the item up online to get a better look at it, and if I like it, I buy it. Their items have been just the way they represented them, and their service has been good. They tell me when my order is gonna be delivered, and it's there. Everything for the most part has been okay, with the exception of a Christmas gift I bought my wife. It was an Italian chain with three little balls on it. It came back knotted, and we can't get the chain undone. Stauer Jewelry sent me a survey, and I typed back what the problem was, but nobody ever got back to me. I have had no problems with Stauer Jewelry at all other than that necklace.

I love Stauer Jewelry's enthusiasm on the get something free, but that also is a double-edged sword because that means that they're out of stock. Generally, I receive things in a timely manner but I'm upset about the London topaz, regular blue topaz mixed ring. It looks like a checkered board kind of thing. I got the earrings. I ordered a size 10 at the time I had cancer and had some pretty bad swelling. But then through physical therapy, the swelling went down. So, I called because it was on backorder for several months. I said, "Could I change the size nine?" The rep said, “Yes.” But then I asked her, "Would it put me on a backorder status again?" She said, “Yes.” But then a week later, they canceled my order altogether. They said it was no longer available. That was very disappointing. So, it's a double-edged sword. You get great things on sale, unusual looking jewelry but then there's a backorder.

Had a great experience buying custom-designed jewelry. The designers listened to my needs very politely and understood my design ideas and budget concerns and went out of their way to work within. They also provided helpful ideas and feedback to me! Thanks a lot for such a beautiful set!

I was pretty amazed by the store when I walked in. The variety of top designers was an additional plus. Smooth and easy transaction. Thanks again! I recommend bringing your SO in for the experience, it will add to the whole experience.

I liked the ring that they had. It had some blue sapphires on it. It was very simple and easy to purchase it. I did it online.

If you're looking for luxury products and professional service, look no further. Had a great experience. I look forward to my next purchase here, and hope they receive all of our local support. They’ve already earned mine.

I was pretty amazed by the store when I walked in. The variety of top designers was an additional plus. I found a nice Ring, it is amazing. Suggest that you check this place out before making a purchase.

I bought a pendant cross pendant. I also purchased couple watches. The watch bands are a little bit on the cheap side. But the pendant is of medium quality.

I believe that Stauer deliberately sends out unacceptable products so that they can keep high fees amounting to $47.50 on shipping, insurance and return shipping. I ordered the "Opal Opulence" ring which looked gorgeous in their catalog, using a 60% off coupon, to get it for $59.60 plus $9.18 tax (15%!, don't know how they came up with that), for a total of $68.78. To that Stauer added $29.95 for shipping and $4.75 for insurance (on a $70 ring!), bringing the total up to $103.48. I was surprised it was so much, but the picture was so pretty, and I agreed to pay it. However, what I received was a worse-than-seconds ring with no color which should never have got past Quality Control. If I returned it, out of the $103 I paid, I would get only the cost of the ring and tax back, minus Stauer's $12.50 return fee, for a total refund of $56.28.