Waterfront hotel - Review of Pier House Resort & Spa, Key West, FL - Tripadvisor
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Reviewed May 4, 2014

Rooms were very clean. Beds very comfortable. Staff extremely courteous and helpful. It has everything-beach bar, restaurant -indoors or outdoors, swim in the pool or Gulf. Right on Duval close to everything bars, restaurants, shopping, Mallory Square and most water activities

Date of stay: May 2014
  • Trip type: Traveled with friends
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Thank Kscorz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded May 6, 2014

Thank you for your nice comments about the Pier House and I hope to see you and your family soon. I am glad that you were able to relax and enjoy your time in Key West.


Regards,

Joe Dantoni

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Reviewed May 2, 2014

We loved our room on the Harbor Side and the Hotel staff was more than helpful with our questions and needs. Pier House is the best location on the Island as it is close to everything that you could possibly need. There is a CVS right across the street, the Glass bottom boat launch right next door and Duval Street right outside the door of the Lobby! Our room looked over the Beach area and the Harbor, where large and small boats went by all day! WE were a block from Mallory Square when the sunset Celebrations are epic! Also a block away the Trolley rides and the Bike cabs, so transportation was never an issue. We enjoyed the Harborview Café for breakfast and was treated to superior service and great food. Our next trip to Key West will surely include Pier House. Thank you Staff for a great time!

Room tip: Checkout the Koi pond with the turtles hanging out!
Date of stay: April 2014
  • Trip type: Traveled as a couple
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2  Thank 252lindak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded May 4, 2014

Thank you for making the Pier House your hotel of choice when going to Key West. I will share your comments with the team and don't forget to try our spa on your next visit. We have the only full service spa and some of the best therapist in Key West. I look forward to seeing you soon.


Regards,


Joe Dantoni

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Reviewed April 27, 2014

Date of stay: April 2014
  • Trip type: Traveled with friends
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Review collected in partnership with Easytobook.com
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Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded May 4, 2014

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Reviewed April 27, 2014

So we went for a weekend and stayed in a Spa Jr Suite. Room good size, bathrooms re done and nice, Furniture outdated, Air conditioning works well. We had room 614 can hear the Jacuzzi all Night so Beware, also not a good room to sleep late, as light comes in early. View is of STREET, so no view.

The Spa like many I go too, was full. So I always ask myself, why have a spa and not enough folks working it. They only had 30 minute messages and never for me and my wife. The staff was nice and tried to help.

The checking in process was quick and painless, and the staff was helpful. The beach area, is small, but truly great for getting sun and a quick dip. Water was CLEAN and very nice SAND.

The Beach Bar was nice, great drinks, and they have live music. YES management the live music was great. Had a great cigar and drank my cocktails singing tunes.

The Restaurant has inside and outside seating is also acceptable. Had diner the first night and breakfast and I found it enjoyable. GREAT VIEW from terrace, and breakfast was GOOD.

INTERNET worked well, which for me is a must. LOCATION LOCATION, you can walk to everything, this is what makes this so special. Had lunch at SLOPPY JOES walked on DUVAL, and did it all minutes from the HOTEL. I hope to continue to improve the hotel, as I look forward to going back, and signing more tunes at the BAR.

Not too FANCY but just enough. You may like better a DOCK SIDE Suite, which from what I could tell had great views.

Room tip: Dock Side suites have great Views.
Date of stay: April 2014
  • Trip type: Traveled as a couple
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1  Thank EddieS_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded April 29, 2014

Thank you for your review and I am glad that you enjoyed your stay at the Pier House. We have continued improvements and I look forward to your next stay. I will look into the times on the massages as we have plenty of massages that go longer thatn 30 minutes. Please call me if you have any other questions regarding your stay.


Regards,

Joe Dantoni

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Reviewed April 26, 2014

Just got home after spending 4 nights at the Pier House. Had room 201, highly recommended as it gives you a beautiful view of the Gulf. Enjoyed watching the boats from our patio and listening to the entertainment. Can't wait to return. Les was great to talk hockey with and helpful as to where we could watch playoffs. concierge along with front staff were very accommodating. Great location, with tons to do. They set up a private sunset tour for us with Breezin Charters, which was amazing. Restaurants were great.

Room tip: Ask for balcony Gulf View. You will not be disappointed.
Date of stay: April 2014
  • Trip type: Traveled with friends
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Thank Key_West_Sunset2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Joe D, General Manager at Pier House Resort & Spa, responded to this reviewResponded May 4, 2014

Thank you for your nice comments and I will share with Les and the team. It looks like you experienced many of the Pier House amenities but please do not forget to visit our famous Chart Room Bar located off the lobby. It is an iconic bar in Key West and the hotel was built around it. I Iook forward to meeting you on your next trip.



Regards,

Joe Dantoni

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