One star service with five star rip off rates - Review of Southernmost Beach Resort, Key West, FL - Tripadvisor
Southernmost Beach Resort
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Reviewed August 28, 2021
Under Construction

The hotel is under construction so they are limited on types of rooms. Our ocean view room was next to housekeeping closet so that was annoying and very overpriced for what we got. Haven’t been here in 5 years and very disappointed in the condition of hotel. Staff was good but facility was lacking for the price.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Ask Debby W about Southernmost Beach Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Office Manager, Guest Services / Front Office at Southernmost Beach Resort, responded to this reviewResponded August 29, 2021

Dear Debby W,
Thank you for sharing your feedback with us. I would like to offer my sincere apologies that your stay with us was anything less than exceptional and would like to assure you that your feedback will assist us with improving our guests’ experience. We do appreciate the nice comment about the staff, and hope that you are able to come back and see us again in the future, so that we can ensure that you have an amazing stay in our brand new guest rooms.

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Reviewed August 26, 2021
Poor Lodging Option when visiting Key West

Resort downgraded our rooms two weeks before we arrived and did not compensate us for cost difference. We booked our 3 rooms nine months earlier. They offered us a 20% off of beverage and restaurant coupon to make us feel better, however restaurant had limited menu options which were pricey and small portion sizes. I went to use coupon when purchasing drinks and was told could not use coupon during happy hour. Coupon does NOT state excludes drink specials.

One of the three rooms had bugs

Animal waste is apparent on sidewalks, pool side, tables. A health hazard.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask kbode8529 about Southernmost Beach Resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Office Manager, Guest Services / Front Office at Southernmost Beach Resort, responded to this reviewResponded August 28, 2021

Dear Kbode8529,
Thank you for sharing your experience. Please know we take your feedback very seriously, and humbly apologize that your stay did not meet your expectations. The information that you have provided will help our team to understand the areas where we can improve. While our 20% off F&B coupon does state that it is not valid during happy hour or special events, we apologize that this was not made clear to you when we presented you with the card. We would love the opportunity to make it right the next time you are visiting our little island.
Regards,

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Reviewed August 23, 2021 via mobile
First time salsa dancing

Judith has an amazing energy that she shared with us in her salsa class. She made the class so much fun for our whole group. I would highly recommend taking Judith’s salsa class or any class she instructs!

Date of stay: August 2021
Trip type: Traveled with friends
Ask O1300HUmargarets about Southernmost Beach Resort
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Front Office Manager, Guest Services / Front Office at Southernmost Beach Resort, responded to this reviewResponded August 24, 2021

Dear O1300HUmargarets

,Thank you so much for your fantastic rating!
Judith is thrilled to hear you enjoyed your time in her salsa class!
We are looking forward to having you as our valued guest again in the near future!

Warm regards,

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Reviewed August 23, 2021 via mobile
Salsa dancing FUN with Judith!!

What a treat! We were at the Southernmost Resort enjoying a day of relaxation. The fun Judith brought to our group with her delightful personality, energy and joy made the day! Salsa, judith, rum punch and friends : the perfect saturday :)

Date of stay: August 2021
Trip type: Traveled with friends
Ask jrsgeorgia about Southernmost Beach Resort
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Front Office Manager, Guest Services / Front Office at Southernmost Beach Resort, responded to this reviewResponded August 24, 2021

Dear jrsgeorgia

,Thank you so much for your fantastic rating!
Judith and the rest of our team are thrilled to hear that you enjoyed your time staying with us!
We are looking forward to having you as our valued guest again in the near future!

Warm regards,

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Reviewed August 21, 2021 via mobile
Key West - Southernmost Hotel

My partial oceanview room, me & the mrs, was roomie, but couldn't get rid of the musty smell. Building C.

Pool was big & 7 feet deep. Which is excellent for me. Pool ⛳ was a nice way to meet new people and since I won get afree drink.

View is excellent. Lawn chairs to enjoy the oceanview were not abundant but never had a problem finding one.

Concierge Bryan was EXCELLENT!!!

Date of stay: August 2021
Trip type: Traveled with family
Ask shoulicof about Southernmost Beach Resort
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Front Office Manager, Guest Services / Front Office at Southernmost Beach Resort, responded to this reviewResponded August 24, 2021

Dear shoulicof,

Thank you for choosing us for your recent vacation. We hope to have the opportunity to have you as our valued guest again in the near future. We will be sure to work hard to exceed your expectations.

At your service,

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