Shell Energy for Home Customers Reviews

I have been having problems with my wi-fi for a while and have had little help or support. I was then lucky enough to speak to Zlatko, who was brilliant. He went through everything step-by-step and explained clearly what to do and why. Unfortunately, a few days later, a couple of my devices have stopped working and I cannot get them to recognise the network. Zlatko deserves 5 stars for his help, patience and support. I have dropped a star due to the fact I have now got to get back to shell energy to try and get things working again.

Date of experience: 07 May 2024

I spoke to Michael Fauli who was very helpful and polite. Dealt with my enquiry in a most professional manner. Definitely an asset to the company. Five star service.
Best wishes
Tracey Cavell

Date of experience: 10 May 2024

Kenan went “”over and above” trying different options to increase the speed of my Broadband connections.
When the first changes did not bring the desired results he tried a number of different settings and spent the time to explain what effect they would have.
Finally having got to the optimum settings he researched different packages to give me a vastly improved speed
Many thanks

Date of experience: 07 May 2024

I was very impressed by your employee how he dealt with all my questions in a very professional manner, and I was satisfied with the answers. He is an asset to your company. Thankyou.

Date of experience: 10 May 2024

I rang Shell broadband, customer service. To make a upfront payment to account.
The gentleman I spoke to was called Aiden.
He was so helpful and obliging.
It makes life so much easier.
With straight to the point.
Hassle free.
Customer services.

Date of experience: 08 May 2024

Reasonably fast response time for a Saturday. Operator Aida T was polite, very knowledgeable, solved my problem and remained on the call until the problem was solved.

Date of experience: 11 May 2024

I had a problem with the internet. I am very pleased with how Jill W helped me. I speak English poorly and Jill patiently explained to me several times what to do.

Date of experience: 10 May 2024

Aida T was fantastic trying to troubleshoot my internet issue today. It was all fixed within a few minutes so was able to use internet straight away.

Date of experience: 09 May 2024

Armin K. was very proactive and engaged, gave me an excellent advise and support. 5 star customer servise!

Date of experience: 11 May 2024

Hello.. The person ho did help me with my bills issue and other issues however aden ho deos working as shellenergy customer service his the one ho did take care of my problem and he did help me very good plus his friendly and caring person..excellent person you are ...however big thank you to you and i wish you all the best and successful in your life amine..

Date of experience: 03 May 2024

Was very helpful in resolving my issues, all sorted within an hour.

Date of experience: 11 May 2024

What an absolutely garbage company!
Closed account but they've charged for the router that has been sent back.
'Customer service' call centre operated by Zendesk are a joke. They babble on making promises without actually doing anything to help.
Now the company have instructed a debt collection agency to recover the charge!
Manager Callback did not happen when requested.
Who do we turn to, to extricate ourselves from these imbeciles?

Date of experience: 07 May 2024

Shabana sorted a long standing problem very quickly.
Pleasant, helpful and professional
Thank you very much
Rose p

Date of experience: 08 May 2024

The service is fine when it works but the customer call centre is woefully cumbersome.
It seems that as broadband customers we no longer fit in with Shell's business strategy and with service like this I feel that they no longer fit in with mine. The tariff is no longer competive either so I'm planning on switching to Plusnet whose Yorkshire-based call centre staff seem to be able to understand my use of the english language.

Date of experience: 09 May 2024

Robyn who dealt with my call was brilliant. I am not happy with the way my account migration has been handled up to now but Robyn has sorted out my initial problems.

Date of experience: 07 May 2024

Tried the call centre several times before managing to cancel our contract. I was called back by someone claiming to be from the call centre but he tried the "say yes" scam on me.

Date of experience: 10 May 2024

To the attention of Amra-n. please could you call me I need to speak to you it's very important from customer Jackie Sinclair

Date of experience: 01 May 2024

Kenan was incredibly helpful in getting two separate matters resolved for me today. He was professional, pleasant, and eager to be of service. It was so nice working with someone who was clearly enthusiastic about his job.

Date of experience: 02 May 2024

Today I had a very good costumer support. He was helpful and respectful, very professional. He tried to resolve my issue giving me support and checking my internet connection. He also gave me ideas on how can I improve my WiFi signal. Thank you!

Date of experience: 29 April 2024

The phone was answered straight away by a lovely lady called Alliyah.She was very helpful,explained everything and I was sorted within minutes.Also it was great to speak to such a cheerful person.

Date of experience: 07 May 2024