KWA bill calculator: Know tariff, online bill payment and other services

Understanding Kerala water bill: A complete guide

Under the Kerala Water and Waste Water Ordinance, 1984, the Public Health Engineering Department was converted to form the Kerala Water Authority (KWA), for the development and regulation of supply of water and waste water collection in Kerala. Later, the Kerala Water Supply and Sewerage Act, 1986, replaced the ordinance, which vested with the Kerala Water Authority the rights, assets and liabilities of the Kerala State Rural Development Board and the local bodies for executing water supply and sewerage collection.

How to calculate water bill from meter reading in kerala? The KWA tariff are based on consumption of water for domestic purposes, non-domestic purposes and industrial purposes.

KWA bill calculator

To calculate Kerala water bill, you can use the Kerala water bill calculator.  Log on to https://kwa.kerala.gov.in/en/citizen-corner/ for using the Kerala water bill calculator.

You will reach

For the Kerala water bill calculator, click on Tariff calculator and you will reach

Select category – domestic, non-domestic and industrial  and enter consumption in kilo litre.

So, for domestic consumption  of 20 kilo litre of water, the Kerala water bill calculator shows Tariff of Rs 332 per month per Rs 2 service charge.

Kerala water bill rates and charges explained

According to Kerala water bill calculator, in case of domestic consumption for up to 5,000 litres of water consumption per month, the charges are Rs 4 per KL with a minimum Rs 20. Similarly, for 30,000 to 40,000 litres of water consumption per month, the KWA tariff are Rs 12.00 per every 1,000 litres for the entire consumption. KWA tariff are not collected from the BPL families, whose consumption is up to 15,000 litres per month. As per the Kerala Water Authority bill calculator, for flats, there is a fixed price of Rs 50 per dwelling unit as KWA tariff.

In case of non-domestic consumption, for up to 15,000 litres of consumption per month, the tariff is Rs 15 per KL with minimum Rs 150. For above 50,000 litres of water consumption per month, the tariff is Rs 1,100, plus Rs 40 per every 1,000 litres in excess of 50,000 litres.

In case of industrial consumption, the fixed charge is Rs 150 and the Kerala Water Authority tariff is Rs 40 per KL with a minimum of Rs 250.

Refer to the below-given, for a detailed breakup of the Kerala Water Authority tariff:

 

Source: Kerala Water Authority website

Note that these are base rates and 5% is added to the water bill from April 2021.

Also read: How to get EC certificate in Kerala

KWA bill: How to pay Kerala water bill online

For Kerala Water Authority online payment, log in to https://kwa.kerala.gov.in/. You will see the ‘Consumers corner’ tab on the home page. Clicking on it will lead to a new page, showing many options. Select ‘online services’ from them and click on Pay water charges. For the Kerala Water Authority bill payment, you have two options – ‘Quick Pay’ and ‘Pay using BBPS’.

If you choose Kerala Water Authority quick pay, you will land on a page as shown in the picture below.

 

First, you need to view the bill details by entering the consumer ID and consumer number mentioned in your water bill or by entering your registered mobile number. After this, click on proceed. You will be able to see the bill.

Below this you have to enter your email ID, where you will receive the Kerala Water Authority bill payment receipt for the payment that you have made.

Below this you will see payment options where you have to check the ‘Bill Desk’ option after which you can see the ‘Make Payment’ button, which you have to click. You can make the Kerala Water Authority online bill payment using various options, including credit card, debit card, internet banking, online wallets and cash cards.

After the payment, you will receive the acknowledgement and the receipt of your Kerala Water Authority bill payment.

KWA bill payment: Incentives 

Note that incentives are available only for online payments of Kerala Water Authority tariffs. 1% of the total payment will be added to the amount paid as an incentive for paying Kerala Water Authority bill online. Remember that maximum incentive is limited to Rs 100 and consumers with arrears are not eligible for incentive from the Kerala Water Authority.

In addition to ‘Quick Pay’, on the KWA online services portal, you can view your last receipt and register or change the phone number and also seek support.

See also: Delhi Jal board bill payment

 

Kerala Water Authority: Register/ change phone

For register/change phone number, enter the consumer ID and consumer number and click on proceed.

You can also choose ‘Pay using BBPS’ to pay your bill through its partners.

See also: All about LIFE Mission Kerala

Kerala Water Authority: How do I get receipt online?

You will get your Kerala Water Authority receipt online, upon paying the Kerala Water Authority bill. Once done with the payment, you will get the acknowledgement, which you can take print out of. To get your last receipt, go to https://epay.kwa.kerala.gov.in/last-receipt.

 

You will have to enter your registered mobile number and press on ‘send OTP’. Once you enter the OTP you will get your last receipt.

Kerala Water Authority bill payment: SMS alert services

With the newly launched SMS alert services, consumers will be alerted with all the billing information through SMS, on the registered mobile number. On completing the Kerala water bill payment, consumers will be sent a receipt acknowledgement on their registered mobile numbers.

Additionally, as part of the newly launched Service Interruption Information System, consumers will be alerted with information regarding water supply interruptions through SMS.

See also: How to check land value in Kerala

KWA Bill: Green bill

Click on Green bill on the KWA website and you will reach

To opt or opt-out of the Green Bill, enter the consumer id and number and click on Quick Pay.

You will reach

Enter the consumer id and consumer number or  registered mobile number and click on proceed.

KWA Bill: Service charge

To know details on service charge of your KWA bill, click on service charge on the homepage.

To view service charge, enter consumer id and consumer number or registered mobile number and click on proceed.

 

KWA bill: Refund and cancellation policy

• When paying the KWA bill online, if the  KWA bill amount gets deducted from the bank account and the transaction details are not generated online, then wait for 48 hours for the transaction to be completed.  If you do not receive the payment confirmation SMS even after 48 hours or the money is not refunded to your bank account, contact  KWA helpline at 1916 or email to [email protected].
• In case a consumer makes multiple payments against one KWA bill, the excess amount will be adjusted with future KWA payments.

Kerala Water Authority (KWA): How to register?

To register with the Kerala Water Authority, click on ‘Consumer Profile’ > ‘Click here to login’. You will reach http://59.92.70.120:93/kwasso/ where you will have to login with a username and password.

 

 

If you are new user, click on ‘register now’ and enter all the details including name, consumer ID, consumer number, mobile number, email, Aadhaar number, password and confirm password, to register with the Kerala Water Authority.

 

See also: All about the MCGM water bill

Kerala Water Authority: The new initiatives

The Kerala Water Authority has launched six IT-based initiatives that will further offer end-users with easy access to services, including Kerala Water Authority bill payment. These include:

• Revamped Kerala Water Authority website
• Aqua Loom
• SMS alert services
• Service Interruption information system
• Contract licence management system
• E-filing system implementation

See also: More about BWSSB RR number

 

Kerala Water Authority: Other services

For other services, apart from the Kerala Water Authority bill payment, you can study, download and submit the applications, along with supporting documents of proof to the Kerala Water Authority offices. These services include:

Category conversion: You can convert the category of water connection from domestic to non-domestic or vice-versa, for which the Kerala Water Authority bill payment is done, if the consumption manner changes or due to change in occupancy that results in change in consumption. You can download the form from https://kwa.kerala.gov.in/service/category-conversion/ or directly take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/Form-10-Converting-Domestic-connection-to-Non-Domestic-conne-Copy.pdf

Water meter: Meters are crucial as on their basis, the invoice for the Kerala Water Authority bill payment is generated.

Meter replacement: In case of a meter damage, the user has to inform the assistant engineer of the same in writing. The consumer shall repair or replace the defective water meter within 30 days after receiving a notice from the Kerala Water Authority at his cost. In case of a default, after expiry of the notice, a surcharge of 25% on the monthly water charges will be levied in the first month. For the next two months, a surcharge of 50% will be charged and after this a 100% surcharge will be levied. If no action is taken and the default continues, the authorities are allowed to disconnect the water supply.

Meter theft: In case of a meter theft, inform the Kerala Water Authority and file an FIR at the nearest police station. Then, submit a letter to the assistant engineer of the Kerala Water Authority, supported by a copy of the FIR, to restore the water services.

Meter testing: If you think there are any meter issues in your Kerala Water Authority bill payment, you have the option to get your meter tested. Download the form from https://kwa.kerala.gov.in/service/meter-related/ or directly take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/meter-testing.pdf  and submit it to the authority. A variation of plus or minus 10%, if found, will be adjusted in your next Kerala Water Authority bill payment.

New connection: If you are applying for a new connection for domestic consumption with the Kerala Water Authority (KWA), submit the application to the assistant engineer directly or through a licensed plumber, with original documents like proof of ownership, residential certificate issued by local body, Aadhaar card, copy of ID proof, two stamped envelopes, dimensional sketch of proposed connection and new water connection charges in Kerala.

You can download the form for the new connection from https://kwa.kerala.gov.in/service/new-water-connection/  or directly take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/Form-RA-1-Water-Permanent-casual-new-connection-Sewer.pdf

Change of ownership: Submit the written application in the form to the assistant engineer, with the copy of the ownership certificate. The change is allowed after clearing all dues related to Kerala Water Authority bill payment. The ownership transfer charges have to be paid and a fresh water supply agreement is executed on a stamp paper worth Rs 200. Also, if the meter is faulty, the new owner has to replace the meter. An owner has to pay Rs 20 as a fee for this service. You can download the form from https://kwa.kerala.gov.in/service/ownership-change/ or take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/Form-1-Transfer-of-Ownership.pdf

Water connection alteration: Any water connection alteration (internal / external) has to be within the permissible conditions of the Kerala Water Authority. First, fill the form and approach the assistant engineer for his approval. Alterations are allowed after this only. You can download the form from https://kwa.kerala.gov.in/service/alteration/ or take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/Form-7-7-A-construction-repair-alteration-extension-of-inside-installation.pdf

 

Water disconnection/ reconnection: According to the Kerala Water Authority, water connections can be disconnected temporarily for a minimum of three months and maximum of 12 months, by providing an application form to the assistant engineer along with remittance of an application fee, disconnection fee and all dues. You can download the form from https://kwa.kerala.gov.in/service/disconnection-reconnection/ or take a print from https://kwa.kerala.gov.in/wp-content/uploads/2020/08/Form-RA-4-Disconnection-Temporary-Permanent-1.pdf

 

Note that the Kerala Water Authority can disconnect connections if:

1. Wrong details are provided while applying for the Kerala Water Authority water connection.
2. Kerala Water Authority bill payment is not done.
3. Illegal use and wastage of water provided by the Kerala Water Authority.
4. Demolition of a building.
5. Water shortage.

A request to reconnect the water supply will be acknowledged on official request by the user to the Kerala Water Authority and doing all the Kerala Water Authority bill payment.

Know more about: Kollam pin code 

Kerala Water Authority bill payment: Customer grievance redressal

To lodge any complaint, including that about the Kerala Water Authority bill payment, a consumer has to log on to the official Kerala Water Authority website – https://kwa.kerala.gov.in/. You will see the ‘Consumers corner’ tab on the home page. Clicking on it will lead to a new page, showing many options. Select ‘online services’ from them and click on ‘Register Complaint’.

You will reach

Select the District, Assembly constituency and then the Panchayat/ Municipality/Corporate Division. Next, select the category from water leak, water shortage, water charge related, JJM related, sewerage complaints and others. So, if you have any complaint with respect to Kerala Water Authority bill payment, you can select ‘water charge related’ tab or ‘others’ tab and continue with giving a description about your problem. Next, enter the landmark, your name and mobile number and press confirm. Once these are done, you will get a confirmation that your complaint is registered and you get a docket number.

Kerala Water Authority bill payment: Search your complaint status

To search for your complaints, click on the ‘Search complaints’ tab that is highlighted in green. On clicking you will reach the page as shown in the picture below.

 

 

Enter the docket number that you received on confirmation of your complaint or your phone number and click on search. You will get the status as shown in the picture below.

 

One can also register complaints on the newly launched platform, ‘Aqua Loom’, that is a result of the combined effort of the Kerala Water Authority and the MCA Department, TKM College of Engineering, Kollam.

You can also dial 1916, a toll-free, 24-hour helpline or send a message via WhatsApp on 9495998258, with photos and videos of the issue. You can also log on to Facebook messenger – https://www.facebook.com/kwaonline/ to register the complaint with photos and videos.

 

Kerala Water Authority: Jal Jeevan Mission

With an aim to provide safe and sufficient drinking water to all the households in rural India through the individual Functional Household Tap Connections (FHTCs) by 2024, the ambitious Jal Jeevan Mission (JJM) was set up. Out of the target total of 70,68,652 households, 29,56,427 have FHTC as on date and there is a balance of 41,12,225 as mentioned in the Kerala Water Authority website.

See also: All you need to know about the Kochi Metro

 

Kerala Water Authority: Contact information

Kerala Water Authority,

Jalabhavan,

Vellayambalam Thiruvananthapuram,

Kerala, 695033

Phone number: +91 471 2738300

Note that the office is open from Monday to Saturday from 10 am to 5 pm and closed on Sundays and public holidays.

Also read: Water conservation projects and methods adopted in India

Tips to save money on your Kerala water bill

• Do not waste water: More water consumption will result in more Kerala water bill. Also, wastage of water has a great impact on society at large.
• Fix any leakage that your taps may have:  Any leakage in the tap may result in wastage of water. So, it is a good idea to fix a broken tap immediately. Also, regularly service taps and other home necessary things like sinks, toilets etc. that may show signs of water leakage.
• Opt for energy efficiency appliances: Many traditional appliances may be working but may require more electricity and water consumption, like for instance- washing machine. It’s a good idea to replace with energy and water efficient ones.
• Make use of incentives offered by KWA:  1% of the total payment will be added to the amount paid as an incentive. However, incentives are available only for online payments. The maximum Incentive is limited to Rs 100 and consumers who have to pay arrears are not eligible for incentives.

See also about: leakage water

FAQs

Can I pay water bill online in Kerala?

Yes you can pay water bill online in Kerala using online banking, net banking or e wallet.

How can I check my Kwa water bill online?

You can check on the KWA water bill online on the KWA website under the customer corner.

What is the average water bill in Kerala?

For up to 5,000 litre of water consumption per month, the charges are Rs 4 per KL with a minimum Rs 20.

How to calculate water bill in Kerala?

You can calculate the Kerala Water Authority bill using the KWA water bill calculator. For flats, there is a fixed price of Rs 50 per dwelling unit as KWA tariff.

What is Kerala's status under the Jal Jeevan Mission?

Kerala has crossed 50% in the Jal Jeevan Mission.

 

How can you be reached by Kerala Water Authority regarding bill payment?

The KWA has recently launched an SMS alert service that will provide all the billing information to consumers on their registered mobile number, through SMS.

Where can you file a complaint for issues regarding Kerala Water Authority bill payment?

One can register complaints on the newly-launched ‘Aqua Loom’ platform.

 

Got any questions or point of view on our article? We would love to hear from you.Write to our Editor-in-Chief Jhumur Ghosh at [email protected]