Atlas For Men Canada Reviews

8,138  Great
TrustScore 4 out of 5

4.2

In the Men's Clothing Store category

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Reviews4.2

8,138 total


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Rated 5 out of 5 stars

The only thing I find frustrating is…

The only thing I find frustrating is that you don't automatically add in the free goodies with the order, I get your catalog, or shop on line and don't remember or don't have the offer code. Once again I have missed out, a flash light this time I think.

Date of experience: April 18, 2024

Reply from Atlas For Men Canada

Dear Donna,
Thank you for your feedback regarding the promotional code. We will escalate this information so that your suggestion can be considered.
In the meantime, we are sending you the flashlight as an exception.
Sincerely, Aude@Atlasformen


Rated 1 out of 5 stars

impossible de me faire rembourser

impossible de me faire rembourser
article commandes deux fois
Nous vous informons que vous avez reçu un message sur Atlas For Men concernant la commande n° CA000270988-A

État de la commande : En attente d'expédition

Nom de l'article : ARTG Hood (Green) - UTRW7427
Prix de l'article : 125,85 $


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Sujet : N/A
Hi Maxime,

I am sorry to hear that you wish to cancel your order (CA000270988-A).

Fortunately, your order was captured in time, so I canceled your order. I will issue a full refund for your order and it will be made to the original payment method. Refunds are usually processed within 24 hours, but can take up to 3 business days.

Thank you for your interest in our products and we hope you will purchase from us again soon.

Sincerely,
Rebeka
Customer Service Team
-----

Pour toute demande d'assistance, n'hésitez pas à contacter notre service à la clientèle au 0892799800


Mon compte >


Merci de votre confiance et à très bientôt !
--
L'équipe Atlas For Men

Date of experience: April 23, 2024

Reply from Atlas For Men Canada

Bonjour Monsieur Courval,
Je vous présente mes plus sincères excuses pour le désagrément que vous avez subi du fait que votre commande a été passée deux fois.
Comme vous en avez été informé, la commande a été remboursée par notre partenaire vendeur le 15 avril. Cependant, malheureusement, une seule transaction a été remboursée au lieu des deux, ce pour quoi je vous présente mes sincères excuses.
Rassurez-vous, j'ai initié le remboursement du second paiement également. Vous devriez voir le montant crédité sur votre compte bancaire dans les 10 prochains jours.
Vous souhaitant une excellente journée, Aude@Atlasformen


Rated 5 out of 5 stars

The customer service person spoke very…

The customer service person spoke very good English and was very helpful. The products are of good quality and the products I have purchased always fit well. The sizing chart is very accurate.

Date of experience: April 20, 2024

Reply from Atlas For Men Canada

Dear Patricia,
Many thanks for your 5* review! It’s lovely to receive such positive feedback.
Have a great rest of your day, Aude@Atlasformen


Rated 5 out of 5 stars

This is the third coat I have ordered…

This is the third coat I have ordered from Atlas. All have been of good quality. Fast delivery. It is only when things don’t fit in the past that returns must be by courier and that cost more than I paid for the item so gave the product away. I once returned a belt to exchange and didn’t Get a replacement so not sure if they ever received it.

Date of experience: April 20, 2024

Reply from Atlas For Men Canada

Dear Wanda,
Thank you so much for your continued loyalty and for taking the time to rate us 5 stars on TrustPilot.
Your support means the world to us, and it's incredibly rewarding to receive such positive feedback.
I'm genuinely sorry to hear that you haven't received the replacement belt you were expecting.
After checking our records, I can confirm that it hasn't been returned to us yet.
Please respond to our email, so we can assist you further with this enquiry.
Sincerely, Aude@Atlasformen


Rated 5 out of 5 stars

The clothes are very nice , the colors perfect. And the fit also perfectfect.

The men's clothes are very nice , they are stylish . True to their size and comfort and my husband loves them. And there prices are very reasonable. I will continue to order from Atlas.The women's clothes , I do NOT like the colors that you have at ALL. And the choices are not many.

Date of experience: April 21, 2024

Reply from Atlas For Men Canada

Dear Michelina,
Thank you for your positive feedback regarding our men's clothing. We're delighted to hear that you are pleased with our products. Your comments are truly appreciated.
Regarding the women's clothing, we've taken note of your feedback and will ensure that it is passed on to our Marketing team for further consideration. We value your input as it helps us improve our offerings and better meet the needs of our customers.
Once again, thank you for taking the time to share your thoughts with us. If you have any further suggestions or feedback, please don't hesitate to reach out. We're here to listen and assist in any way we can
Best regards, Aude@Atlasformen


Rated 4 out of 5 stars

Correct sizing

I like the conversion table which shows UK comparable measurements. Coming from the UK it helps me selecting merchandise that will fit

Date of experience: April 22, 2024

Reply from Atlas For Men Canada

Dear Peter,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen


Rated 3 out of 5 stars

Low inventory

I was very disappointed in the options available looked like everything was full price if it was on sale nothing was left sold out...need to Increase your inventory

Date of experience: April 14, 2024

Reply from Atlas For Men Canada

Dear Paul Edward,
Thank you for reaching out to us and sharing your feedback.
We sincerely apologize for the disappointment you experienced with the limited options available during the sale.
We understand how frustrating it can be when desired items are out of stock or not included in promotions.
Sincerely, Aude@Atlasformen


Rated 5 out of 5 stars

The package came quicker then expected

The package came quicker then expected. Everything was in the order

Date of experience: April 15, 2024

Reply from Atlas For Men Canada

Dear Bernadette,
Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen


Rated 5 out of 5 stars

We are satisfied.

Everything was fine, the order got here in a fairly short time, the product was perfect, exactly what we ordered. We have no complaints.

Date of experience: April 21, 2024

Reply from Atlas For Men Canada

Dear Ruth,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen


Rated 1 out of 5 stars

All of the pants were 5inches too long…

All of the pants were 5inches too long and I’ve reached out 3 times to ask about a return label and have received no reply, so frustrating

Date of experience: April 21, 2024

Reply from Atlas For Men Canada

Dear Lynn,
I have just read your message, which caught my attention.
I have taken note of your comment and thank you for taking the time to share it with us.
Your satisfaction being our priority, I would first like to apologize for the inconvenience caused.
For all orders sold and shipped by Atlas For Men, I invite you to follow the instructions on the return slip, located on the back of your invoice, and return your package to us, having taken care to enclose your right of return.
For all orders placed with our partner sellers, you can open an incident directly by selecting the order in your personal space.
Sincerely, Aude@@Atlasformen


Rated 2 out of 5 stars

Funny that the experience dialog starts…

Funny that the experience dialog starts with What went wrong THIS TIME? Sounds like it's a regular occurrence.
Order arrived in good time. ALL of the sizes were wrong. Followed the sizing chart but I literally swam in the items that were delivered.
Paying for (return) shipping -- noticed that the product was actually mailed to me within 40km of my home, but I am forced to return the item all the way across the country.

Date of experience: April 05, 2024

Reply from Atlas For Men Canada

Hello Jeff,
Thank you for reaching out to us regarding the sizing issue with your recent order.
I apologize for any inconvenience this has caused.
Your feedback regarding the discrepancies in our size guide is greatly appreciated, and I will personally ensure that the relevant department is made aware of this issue to rectify it promptly.
Please respond to our email, so we can assist you further with this enquiry.
Sincerely, Aude@Atlasformen


Rated 5 out of 5 stars

Good quality product at affordable…

Good quality product at affordable prices, delivered promptly.

Date of experience: April 22, 2024

Reply from Atlas For Men Canada

Dear Joan,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen


Rated 5 out of 5 stars

always enjoy shopping on Atlasformen…

always enjoy shopping on Atlasformen site. Can find such good deals every time i look. Easy to order and get my order fast and correct.

Date of experience: April 06, 2024

Reply from Atlas For Men Canada

Dear Cheryl,
Many thanks for your positive review! It’s great to hear that you were happy with the service you recently received from us!
Have a nice day, Aude@Atlasformen


Rated 5 out of 5 stars

I love this clothing company

I love this clothing company!
10 out of 10 for me!!
And their customer service is fantastic!!

Date of experience: April 11, 2024

Reply from Atlas For Men Canada

Dear Bridget,
Thank you for taking a moment to leave us 5 stars.
We really appreciate your feedback.
All the best until next time, Aude@Atlasformen


Rated 5 out of 5 stars

Fast delivery and product quality was…

Fast delivery and product quality was good and price was excellent.

Date of experience: April 22, 2024

Reply from Atlas For Men Canada

Dear Edward,
Many thanks for your positive review! It’s great to hear that you were happy with the service you recently received from us!
Have a nice day, Aude@Atlasformen


Rated 5 out of 5 stars

Items arrived quickly and they fit…

Items arrived quickly and they fit properly and even though I entered my address incorrectly, the courier still delivered to my house.

Date of experience: April 15, 2024

Reply from Atlas For Men Canada

Dear Real,
Many thanks for your positive review! It’s great to hear that you were happy with the service you recently received from us!
Have a nice day, Aude@Atlasformen


Rated 5 out of 5 stars

A follow up on an exchange

I had to follow up on an exchange that was taking longer than expected. I emailed the customer care team about my problem. I was very pleased when I received a reply the same day! A few questions were asked which I immediately answered and the problem was solved.
Within the week I recieved my exchanged item.
I was very impressed with their pleasant professionalism and speed that they were able to resolve my issue.

Date of experience: April 05, 2024

Reply from Atlas For Men Canada

Dear Lynn,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen


Rated 5 out of 5 stars

OrdQUALITY CHOICES HERE ... VERY COMPETITIVE!!!er process is simple and direct

Order process is simple and direct. Delivery times are usually early. Sizes (M) have all been accurate.

? Most clothing choices for my wife seem "dated", to her liking. I think it would be helpful to reconsider women's clothing options.
She has really liked a couple of jewellery choices!!!

Date of experience: April 04, 2024

Reply from Atlas For Men Canada

Dear Mr Mackenzie,
Thank you sincerely for your feedback regarding our clothing. Your input is incredibly valuable to us as it allows us to continuously improve the quality of our products.
We want to assure you that ensuring your positive experience with our products is our top priority. If you have any further suggestions or specific details you'd like to share, please don't hesitate to reach out to us.
We are here to provide you with garments that not only meet your style expectations but also deliver on comfort and quality.
Once again, thank you for taking the time to share your feedback with us. We look forward to continuing to serve you and providing products that meet your standards.
Sincerely, Aude@Atlasformen


Rated 5 out of 5 stars

Dependable service

Dependable service. Fast service. Just made a return. Waiting for my credit.

Date of experience: April 20, 2024

Reply from Atlas For Men Canada

Hello Ruth,
Many thanks for your incredible feedback and your 5* rate. Thank you so much also for your continued loyalty.
It means a lot to us as the customer satisfaction is very important to us, and we are constantly striving to achieve it.
Upon checking our records, it appears that we have not yet received your parcel. We typically allow a period of 21 days for returns and refunds to be processed.
If this timeframe has elapsed and you have not yet received an update, we kindly request that you provide us with the returns tracking number at webcare@atlasformen.ca, the date you returned the items, details of the items returned, and whether you require a refund or exchange.
By providing us with this information, we will be able to investigate the status of your return more effectively and expedite the process of updating your account accordingly.
We appreciate your patience and cooperation in this matter.
Please do not hesitate to reach out if you have any further questions or concerns.
Sincerely, Aude@Atlasformen


Rated 5 out of 5 stars

Awesome !

Awesome !! Great prices, excellent quality clothing. Received within 10 days from placing order - I know where I'll be shopping from now on-----Great job Atlas - I'm so impressed !!!

Date of experience: April 06, 2024

Reply from Atlas For Men Canada

Dear Brian,
Many thanks for your 5* review! It’s lovely to receive such positive feedback.
Have a great rest of your day, Aude@Atlasformen