Hades
Distinguished Member
A bit long in the tooth this, apologies in advance.
Brother-in-law is not very computer savy and I spend a lot of time on the phone trying to talk him through basic things.
We both have Vista Home Premium and have been trying to offer him help via Windows Remote Assistance. But for some reason it will not work
I was at his house on Friday and I tried a test. I used my nieces laptop (his daughter) and got him to open WRA and send me a request via email. I logged into my email via the web and saved it to the desktop on the laptop.
I then opened WRA and opened the request file, typed in the password and it all worked without any problems.
Yet when we try and do it from my house to his, it fails
So I am guessing it something wrong at my end that's stopping it from working. When I open WRA on my computer and put the password in, it comes back with that the other end might have closed WRA. When in actual fact they have not.
My niece also tried a request via Windows Live Messenger and that would not work either. So has to be my end that's stopping it. I am guessing my router is to blame somehow.
They are on Orange and using a Live Box. No settings have been messed with its all as when installed. They use AVG Internet Security and do not use Windows Defender or Firewall.
I too have the same AVG package and do not use Windows Defender or Firewall.
My router is the Buffalo Wireless-G WBMR-G125.
When I go into WLM and go to options/connection it says "You are connected to the Internet through a non-UPnP port restricted NAT. (User)."
I had read that this can be a problem for email requests. I have been into my router settings and I have an option to enable/disable UPnP and its set to enable by default. So I am unsure as to why in WLM its a non-UPnP port
I am certain the fix will be really easy (I hope) but due to my lack of networking/router setting skills, I am unsure what the solution is.
If anyone can point me in the right direction to fix this, it would be very much appreciated.
Thanks in advance,
Gazza.
Brother-in-law is not very computer savy and I spend a lot of time on the phone trying to talk him through basic things.
We both have Vista Home Premium and have been trying to offer him help via Windows Remote Assistance. But for some reason it will not work
I was at his house on Friday and I tried a test. I used my nieces laptop (his daughter) and got him to open WRA and send me a request via email. I logged into my email via the web and saved it to the desktop on the laptop.
I then opened WRA and opened the request file, typed in the password and it all worked without any problems.
Yet when we try and do it from my house to his, it fails
So I am guessing it something wrong at my end that's stopping it from working. When I open WRA on my computer and put the password in, it comes back with that the other end might have closed WRA. When in actual fact they have not.
My niece also tried a request via Windows Live Messenger and that would not work either. So has to be my end that's stopping it. I am guessing my router is to blame somehow.
They are on Orange and using a Live Box. No settings have been messed with its all as when installed. They use AVG Internet Security and do not use Windows Defender or Firewall.
I too have the same AVG package and do not use Windows Defender or Firewall.
My router is the Buffalo Wireless-G WBMR-G125.
When I go into WLM and go to options/connection it says "You are connected to the Internet through a non-UPnP port restricted NAT. (User)."
I had read that this can be a problem for email requests. I have been into my router settings and I have an option to enable/disable UPnP and its set to enable by default. So I am unsure as to why in WLM its a non-UPnP port
I am certain the fix will be really easy (I hope) but due to my lack of networking/router setting skills, I am unsure what the solution is.
If anyone can point me in the right direction to fix this, it would be very much appreciated.
Thanks in advance,
Gazza.
