Orange Livebox/DECT phones - ringing problem

I have just recently had to replace my wireless router with an Orange Livebox, and since then (or one day after the change) our Philips DECT phones have had a similar issue. We get an incoming ring or about 4-5 rings, which if unanswered, just stops ringing. If we get to answer the ring, there's absolutely no line noises at all, and the Last-Number-Called query gives no number information.

No phantom calls were received if the Livebox was switched off, so the assumption was made that it was the Livebox causing wireless interference, so the Livebox's wLAN channel was changed from its default 6 to channel 9.

I remember having a similar issue with the previous wireless router (a D-Link) where our previous DECT phones would lose their link to the base-station at random intervals. Again, a router channel change to channel 9 solved the problem.

I have made the change all of 30 minutes before reading and replying to this post, so cannot say as to whether my latest problem is solved, but would recommend going into Livebox admin and changing its wLAN channel.

It seems most domestic wireless devices using the 2.4 GHz band is set to channel 6 by default. At least, all mine have been up to this point. I imagine a different channel would reduce the possibilities of device confuzzlement.

UPDATE:

Since changing the wLAN channel on the Orange Livebox to 9, I have had no more problems with my telephones, so I'm considering this to be a known fix.

Hi there Nakatsu_Hime
Thanks very much for the reply, can you please explain to me how to go about changing to channel 9?

I did not set my new livebox up, it was done for me at the Orange shop! Plus, I cannot find any manual that came with it. So detailed info would be most welcome.

Thank you very much

See- Livebox - how to change the frequency (channel) | help & support | Orange UK

catalac, Usually, Orange Livebox will put an admin webpage link on your PC to administrate the Livebox. You change the channel number using that admin intranet page. Not sure how Orange pre setup the Livebox, but did you get a setup CD with it?

EDIT: I see Ari33 got there first, and I was ages with my reply. Yay for ari!

Hi again. I finally have the answer to my problem, a visit to Orange Boutique at Montauban provided the solution! Apparently there is an option in the setup which causes the telephone to ring if you have messages left on your system which you have not listened to. This has been switched off now by them online. My wife assures me that she always checks for messages!!! so we are still puzzled by the information given, and they were unable to explain why we would receive a call in the early hours of the morning!!! The good news is that it has stopped ringing. Many thanks to all for your interest and assistance.