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Contact and Support

In an emergency

If you've got no gas or electricity, head to our emergency guide.

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Search our FAQs


Supporting our customers

We know many people are facing incredibly tough circumstances in the Cost of Living crisis. Winter bills can make things even harder.

There are loads of tools & resources you can use to get control of your bills, plus the dedicated Octo Assist fund for those most in need.

Find our more about the support available

Quick-fire answers for our most popular queries

These 10 second guides get straight to the point

Bills and payments

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Bills and payments related blog posts

Meters

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Meters related blog posts

Can't find what you're looking for? Head to our FAQs and Blog to search our full library of questions

Bills and payments

Meters

Meters related blog posts

Switching to us

Switching to us related blog posts

Can't find what you're looking for? Head to our FAQs to search our full library of questions

Can't find what you're looking for?

Get help from our award-winning Customer Service team

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Email us for prompt, friendly support

hello@octopus.energy

We respond to emergencies 24/7

It's an emergency

Talk to our award-winning customer service team

Talk to us for support about specific products

Heat pumps

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Call us on:
0808 196 6842

Email us on:
heat@octoes.com

Solar

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Call us on:
0808 196 6842

Email us on:
solar@octoes.com

EV chargers

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Call us on:
0808 196 6842

Email us on:
charging@octoes.com

Small business customers

Connect to our team through a British Sign Language interpreter.

Get account help via SignVideo

You will connect to a BSL interpreter via live video chat, then they'll ring through to our energy specialists to relay your question. Our free SignVideo service for Deaf BSL customers is available Monday to Thursday 9am—5pm, and Friday 9am—4pm.

Hey I'm Constantine, welcome to Octopus Energy!

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