Naples Bay Resort

Naples Bay is a beautiful resort located on the water. We were greeted by super friendly staff at the valet and the front desk. We were able to check in early and use the amenities while our room was still getting cleaned. The amenities were a short walkable distance where you will find a few pools, small lazy river, spa, fitness center, and the pool bar and grill. I am sad to say the actual hotel had no food, water, ice, or coffee. It was a bit inconvenient to have to go over to the amenity center to get all that. Also the amenity center closes at dusk, so no evening swims are available. Also a big bummer for the summer when it is so hot all the time!
Lastly, the staff went above and beyond for my husbands birthday. At booking I notified them of this occasion and when we arrived to our room there was a special treat waiting for us. Overall would highly recommend.

Wow! Our stay is not over and I couldn't wait to write this review! This place is incredible. The grounds are beautiful. Right on the marinara with beautiful views. Multiple restaurants on site. The hotel room is gorgeous!! Upon checking in they gave us a glass of Prosecco. So sweet! Also, having learned it is our anniversary trip, they delivered a hand written card with wine and chocolate to our room! Everyone is amazing. 1 week before our trip we received a call from Hope, the concierge asking if she can help us with planning. We gave her some suggestions of things we love to do and she put together a detailed list of which we have gone through many of her suggestions! This place is a 10/10 would absolutely stay again!

Stayed at the resort for a long weekend on November 18, 2023 to celebrate our wedding anniversary. Pleasantly surprised with an upgrade to a water view suite (1 bed, 2 bath with LR and full kitchen). Room was spacious and very clean. Balcony overlooking the waterway was perfect for unwinding. Access to the Club was included (multiple pools with full bar and restaurant). Location is perfect for 5th Ave access (either 15min walk or resort runs a shuttle every hour). Big plus!! The cafe on-site was okay. Didn't try the other restaurants on-property yet they had nice menus. Free self-parking in covered garage on-property. Resort is pet friendly. Would recommend for travelers looking for a nice get away.

Naples Bay Resort is a pretty nice hotel with great amenities. Our room was clean and pretty basic; we had a nice view of the water, but the hotel also overlooks the Highway, which takes away from the experience. The gym and sauna/steam room facilities are outstanding! That was my favorite part of my stay. The complimentary breakfast was great, and every person that works here is so kind and helpful! There are several different pools, so the hotel is family friendly but also allows adults to relax. The daily shuttle is a convenient way to get down to 5th Ave. I did use the spa, booking a 4pm massage. It was not the best massage, but I wonder if that was because it was so late in the day and the masseuse was tied.
Overall, I would stay here again if I was in the area.

It's our last night here and we're already planning the next trip back. Hope and Ivelysse were amazingly accommodating. Actually, all the resort staff was great! Beautiful resort. Fun pool area and they even had a live performer on Saturday. The cafe and restaurants on site were very good. Looking forward to our next visit to Naples and will definitely stay here!

I had some business in Naples and Marco Island. It's these deals that make me love my work. Mrs.E always comes with me to these locations and bonus I convinced my daughter to let us take our two youngest grandkids.

We arrived late Thursday night but someone was waiting for us to check us in. They took our luggage to the room and helped us with all our check in needs.

We had a two- bedroom unit with a sundeck. Really nice and overlooking a waterway.

This is a top resort in the Naples area. They cater to your every need. Restaurants, shops, multiple pools and a hot tub. Even a lazy River. Another bonus, free valet parking.

It was just great and especially having the kids with us. Hope, the concierge was extremely helpful giving us places to eat that were kid grand a list of local attractions. Thanks Hope.

They have a shuttle that takes you to the pools which runs every half hour but it seemed like anytime we needed it it was available.

Just a couple of slight negatives.

First, on Friday the electric was out on half our unit. A utility company problem so I can't blame the resort.

As soon as it was rectified the front desk let us know.

Next, and this may sound silly but the pool surfaces seemed very rough. The kids were scraping their hands and legs.

Other than that this resort is top notch and I would love to go back.

unless you are dealing with the valet service or the unbelievable staff in the cafe stay as far away as you can from this place. absolutely the WORST rude bartender by the pool bar. the clubhouse staff is inattentive, front desk cant make change to tip the valet, employees dont hold the door they make sure they run ahead of you so they dont have to hold it.

COCKROACH IN OUR COTTAGE!!!

This is beyond unacceptable we have lived in Florida part time for 15+ years and never ONCE seen one in our home. We should never see one for the prices they are charging. This is incredibly distributing.

This cottage is also incredibly outdated for the price we are charged. Found pillows and sheets with yellow stains. We literally went to target to purchase our own sheets and pillows. Base boards in bathrooms are torn apart too.

We have called management a few times and it's like they don't care at all. The fact I found a cockroach and had to beg someone to come spray was insane. Never again will we ever stay here and we have told all of our friends in Naples to never stay in the cottages here.

Stayed here May 30-June 3 2021 - Room was very spacious, included full kitchen/ two bathrooms/ washer & dryer and balcony. Room service was great. Walked downstairs to the cafe for coffee every morning and sat outside and had a fabulous view. They automatically sold us on their free shuttle to the beach that included umbrellas/chairs and towels, could not be more thankful as we were four girls with no guys around, this was a HUGE plus. Walk to the Clubhouse was not too far, enjoyed the open bar, food was delicious as well. Overall a huge thank you to all the staff and Amir at the Café.

Update to a previous review regarding no accommodations for pets to eliminate. Brought my senior dog to the public park which is the only area for pets, is not part of the property and due to the distance of the walk, she overheated and became ill.
The front desk had zero concern.
Also and unrelated, two restaurants that are listed on their website are closed. Again, misrepresentation.
When returning home, will speak to my attorney and file suit. Will also file dispute with American Express.
This place is a disgrace.
Very unfortunate update as of 9:59 pm...my beloved 14 year old dog was pronounced dead at at the emergency vet. She overheated while walking back from the Naples City Park that the Naples Bay Resort utilizes for their guests to use to walk their dogs. Just too far from the rooms in the heat. They should not call themselves a pet friendly resort unless proper accommodations with grass are provided that don't require a long walk to get to.
Checked out early in a hurry in an attempt to get her to an emergency vet but it was too late.
If you have a dog that doesn't tolerate heat or is old, please avoid tragedy and stay away.

Update .. please see attached reports from the state investigation