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Google Workspace and Storage - Amends to Current Limits

FAQ's

Trinity uses Google Workspace to provide email accounts, and a digital storage option for alumni and students. In 2021/22 Google introduced substantial fees, on what had previously been a free service, for use of its Workspace offering.

Over the last twelve months Trinity has undertaken comprehensive research to identify options which will minimise disruption for our alumni brought about by the introduction of these fees by Google.

We are happy to confirm that if you commenced your studies in Trinity prior to October 2023 and are a graduate of the University, you will continue to have free access to your @tcd email account. Trinity will continue to cover the cost of this email service.  

There are a number of email addresses on our database that indicate the owners of these addresses may not be eligible for an @tcd email, for example where students may not have graduated. We are currently investigating the circumstances surrounding these accounts and will be in touch when we have further information on the next steps for these emails.

We are also taking this opportunity to introduce Multi-Factor Authentication (MFA) to enhance the safety of your email service and you will all be contacted with next steps to enable MFA on your account in due course.

Unfortunately, due to significant costs associated with data storage, the unlimited storage capacity will no longer feature as part of this service. As a result, storage on all alumni TCD email accounts will be set to a maximum quota of 5GB.  

To achieve this limit, Google Drive and Google Photos will no longer be available as part of your email account. This will require you to remove your data from these services by 25 March 2024 for Google Photos, and 30 April 2024 for Google Drive. Whilst access will be available to Google Photos and Google Drive until these dates, from February 6th you will no longer be able to create new files or folders in these apps.

You will be informed in advance of the switch-off of these apps in future communications. It would be good too if those using in excess of 5GB for your email account begin to reduce your space usage as soon as possible. 

To assist alumni to adapt to these changes to their email account, Trinity has engaged a third party company, CTS, to provide support. You can log onto their portal at Trinity College Dublin (cts.co).

In all circumstances, access to your Trinity email is a privilege granted by the University and not an automatic right. The University, retains, at its sole discretion, the right to withdraw email privileges. 

While the ongoing provision of this benefit will be subject to cost considerations, we are delighted that at this time Trinity is able to continue to provide you access to a @tcd email account. 

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