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McAfee KB - McAfee Customer Service and self-help options
Click Chat. If shown, make a note of the Estimated wait time.
Type the following:
Your first and last name
Your telephone number (to help us find your account)
Your email address
In the Problem Description field, type your question.
Click Continue. An agent replies within the estimated wait time.
NOTE: If you're using your iPhone, iPad, or any other iOS device to connect to chat, always keep the chat window active during the chat. If you move to another page while chatting to an agent, the chat session is disconnected.
Telephone support Telephone-based Customer Service is also available. To get telephone support, follow the steps above, but click Phone instead of Chat when you get to step 5.
NOTE: Telephone support isn't available to customers using free McAfee products.
Be careful of scam websites posing as McAfee
When you need help with McAfee products, always go to the official McAfee websites. Use the links shown in the free support options section above. These links are the best way to avoid scam websites that McAfee doesn't endorse and aren't affiliated with McAfee, but which claim to offer Customer Service for McAfee products. In reality, some of these websites try to charge you a large amount of money for poor or non-existent Customer Service.
Also, scam websites try to charge you to install a McAfee product on your PC. Remember, McAfee offers free Customer Service to customers who have a valid McAfee product subscription. Why pay for support, or give your credit card details to a website that might be a scam website, when McAfee provides free support?
To learn more about avoiding scam websites, view these videos:
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