On 12/31/19, I had once of the worst dining experiences of my while eating dinner at Marco Polo at approximately 7:30 pm. It was particularly unpleasant because my wife was reaching looking forward to the dinner, and it was her first choice of 3 options...I offered. I should also note that I have been to Marco Polo for well over 20 years, going back to Chef Lo.
Specifically; the service was beyond awful and I am being generous on this point. After waiting about 20 minutes the server finally came over and said do you know your complete order? In other words, she wanted the complete order at one time. which I unfortunately I provided. The drinks, appetizers, and the main course.
The menu was limited due to the holiday which although not pleasant it wasn’t surprising on new years eve. I chose the prime rib and this is where the fun started.
1. Didn’t ask how I wanted it cooked
2. Arrived cold or barely warm, which they were cooking ahead, and they just threw it on a plate.
But I save the best for last, she said to me and I quote, “we have run out of steak knives so do the best you can!” I think I didn’t say anything because my wife and I were shocked!
I cut the prime rib with the bread knife, which I am grateful at least they provided that! This is so unacceptable that it is beyond comprehension.
She never came back to ask how everything is, never asked is there you need, just came back near the end to ask if we wanted dessert.
Oh, by the way, the beer was so warm I had to put ice in it.
I don’t know what happened to this place but after over 20 years, we are done. There are too many other establishments in the area, especially in Jenkintown to have to put up with service and food this bad.
To management, good luck to you I think you need it.More