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Malmaison Reading
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Room & Suite (210)
Dining (70)
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4.0
#3 of 34 hotels in ReadingLocation
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Travellers' Choice
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, French, Polish
Location
18-20 Station Road, Reading RG1 1JX England
Getting there
Great for walkers
Grade: 96 out of 100
96
141 Restaurants
within 0.3 miles
1,552Review15Q+A100Room tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
Following a number of failed attempts to get a reply from the hotel to book a business mtg and overnight stay for 10 of us, we nearly gave up. However, fortunately we knew a member of staff who worked at the hotel (Yvette) and she helped us get through to someone and we proceeded to book our stay.
Once at the hotel the staff couldn’t have been more helpful and accommodating.
Yvette was the standout performer and ensured we had everything we needed at every turn, but there were others who were also providing high levels of customer service.
The food at lunch, dinner and breakfast was all of very good quality and timely in its arrival.
The rooms (certainly the one that I stayed in) was very comfortable, spotlessly clean and very well maintained.
The rain shower in the bathroom was excellent and I enjoyed a decent cup of coffee from the Nespresso machine - A nice little extra touch and beats hands down the packets of instant coffee that are often provided in other hotels.
Note for the hotel - My room had two small espresso cups but if you choose the large serve option on the Nespresso machine the amount of liquid that is dispensed is too much for the cup so a slightly larger cup is required.
This small oversight didn’t affect the overall enjoyment of my stay however and I write it only to help the excellent team here.
Will definitely book this hotel again and would highly recommend to others.
Thank you to Yvette and all the team - Keep up the great work!!
Once at the hotel the staff couldn’t have been more helpful and accommodating.
Yvette was the standout performer and ensured we had everything we needed at every turn, but there were others who were also providing high levels of customer service.
The food at lunch, dinner and breakfast was all of very good quality and timely in its arrival.
The rooms (certainly the one that I stayed in) was very comfortable, spotlessly clean and very well maintained.
The rain shower in the bathroom was excellent and I enjoyed a decent cup of coffee from the Nespresso machine - A nice little extra touch and beats hands down the packets of instant coffee that are often provided in other hotels.
Note for the hotel - My room had two small espresso cups but if you choose the large serve option on the Nespresso machine the amount of liquid that is dispensed is too much for the cup so a slightly larger cup is required.
This small oversight didn’t affect the overall enjoyment of my stay however and I write it only to help the excellent team here.
Will definitely book this hotel again and would highly recommend to others.
Thank you to Yvette and all the team - Keep up the great work!!
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Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 23 Nov 2021
Hello, Thank you for taking the time to leave a review following your experience with us. We are delighted that you enjoyed your time and look forward to welcoming you back again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked one of the studios and it was good big room but I don’t think it was clean enough as i found a charger cable and a tissue in the small bin in the room when I arrived. The floor also didn’t seem super clean so overall I wasn’t comfortable.
To add to this, with a very expensive price for the studio a hot breakfast wasn’t included (only continental one) and I had to pay if I wanted eggs or anything hot which is really rubbish.
On the positive side, it’s literally two minutes from the train station.
To add to this, with a very expensive price for the studio a hot breakfast wasn’t included (only continental one) and I had to pay if I wanted eggs or anything hot which is really rubbish.
On the positive side, it’s literally two minutes from the train station.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MalmaisonReading, General Manager at Malmaison Reading
Responded 20 Jan 2020
Hello Rja88, Thank you for your feedback following your experience with us. We will review your comments and feedback to those departments. We hope you will consider staying again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We booked this for a weekend visit to friends nearby.
The room was very spacious and clean. The bedroom was accessed via some stairs up from the initial doorway.
The bathroom was large with a bath & separate shower.
We ate in the bar in the first night. The food was ok... not great ... just ok.
Service was excellent throughout our stay. The rooms are not serviced during your stay but the staff asked if we needed fresh towels or water etc for the room.
Given the restrictions in place we enjoyed our stay.
The room was very spacious and clean. The bedroom was accessed via some stairs up from the initial doorway.
The bathroom was large with a bath & separate shower.
We ate in the bar in the first night. The food was ok... not great ... just ok.
Service was excellent throughout our stay. The rooms are not serviced during your stay but the staff asked if we needed fresh towels or water etc for the room.
Given the restrictions in place we enjoyed our stay.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 13 Oct 2020
Hello, Thank you for your review following your stay with us. We are pleased that you enjoyed your stay with us, we will take on board your comments and hope that you will stay with us again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wales_Solo_traveller wrote a review Oct 2022
Penarth, United Kingdom1,878 contribution328 helpful votesI travel between south Wales and Heathrow a few times a year, and with the advent of the new Elizabeth tube line as well as a handy coach link I decided to stay a night in Reading (rather than go into Paddington and out via Heathrow Express to the airport) before a mid morning flight. This is the first time I have tried this and chose Malmaison as it was a very reasonable price on a Sunday night and is also adjacent to Reading station and the bus stops for Heathrow.
I have stayed at other Malmaison hotels and usually enjoyed the stay and this was no different. I had a lovely corner room on the first floor, with adequate double glazing to keep most (but not all) of the noise of trains, buses and cars out. The room was clean and there were some nice touches - i.e. a tiny box of Lindt chocolates by the bed, a coffee maker as well as a kettle, and a bath as well as a shower. The bath towels looked very new, clean and large - one of my bugbears in hotels is small, threadbare towels!
The heating controls seemed to work OK and there was a large Smart TV in the corner of the room, with plenty of channels including a couple of Sky channels. I did not try to connect to my Netflix but I suspect it is possible. There was also an iron in the wardrobe, a small mini fridge, and slippers and robes. However both robes were mini or small so I could not use one. I had a comfortable night’s sleep in the large king size bed as there appeared to be a thick soft mattress topper on the bed.
As it was Sunday the restaurant was closed but I was told the bar area would be open and serving a full menu. I went down to the bar which has a nice range of gins and other alcohol. Although the menu did not appear to be quite the full menu, there was a good choice including starters, mains and desserts. I chose the starter of chicken karage which comprised small pieces of chicken in a spicy and tasty coating served with sesame sauce. I also had a portion of truffle and Parmesan fries - these were excellent, hot, crispy and tasty. The chicken was also very tasty. My only issue was with the acoustics as there was a group of four people talking so loudly at each other, that I could hear every word although I sat as far away as possible and round the corner from them. However this was not the fault of the hotel, just some thoughtless individuals.
All in all a good stay at a nice hotel, conveniently located if you are travelling in the area.
I have stayed at other Malmaison hotels and usually enjoyed the stay and this was no different. I had a lovely corner room on the first floor, with adequate double glazing to keep most (but not all) of the noise of trains, buses and cars out. The room was clean and there were some nice touches - i.e. a tiny box of Lindt chocolates by the bed, a coffee maker as well as a kettle, and a bath as well as a shower. The bath towels looked very new, clean and large - one of my bugbears in hotels is small, threadbare towels!
The heating controls seemed to work OK and there was a large Smart TV in the corner of the room, with plenty of channels including a couple of Sky channels. I did not try to connect to my Netflix but I suspect it is possible. There was also an iron in the wardrobe, a small mini fridge, and slippers and robes. However both robes were mini or small so I could not use one. I had a comfortable night’s sleep in the large king size bed as there appeared to be a thick soft mattress topper on the bed.
As it was Sunday the restaurant was closed but I was told the bar area would be open and serving a full menu. I went down to the bar which has a nice range of gins and other alcohol. Although the menu did not appear to be quite the full menu, there was a good choice including starters, mains and desserts. I chose the starter of chicken karage which comprised small pieces of chicken in a spicy and tasty coating served with sesame sauce. I also had a portion of truffle and Parmesan fries - these were excellent, hot, crispy and tasty. The chicken was also very tasty. My only issue was with the acoustics as there was a group of four people talking so loudly at each other, that I could hear every word although I sat as far away as possible and round the corner from them. However this was not the fault of the hotel, just some thoughtless individuals.
All in all a good stay at a nice hotel, conveniently located if you are travelling in the area.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 10 Oct 2022
Hello, Thank you for taking the time to leave an extensive review. We are pleased you enjoyed your experience overall and hope to welcome you back in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Three of us had three rooms here for two nights. The hotel is opposite Reading Station but has no car park. We parked at the long stay station car park for a whopping £25 per day. They do have a deal with a car park 15 minute walk away at £19 per day minus 20%.
The reception staff are friendly and professional plus the breakfast is cooked to order and very food as are the communal areas but the rooms are beginning to look tired. Lost of water marks in the bathrooms, empty mini bar, not even a water and very minimal toiletries provided but you do get a safe, ironing board, iron and decent WiFi.
The room gets hot and the aircon is noisy but to loud outside to open the window.
Just ok for me and if it wasn't for a great breakfast it would be below average.
The reception staff are friendly and professional plus the breakfast is cooked to order and very food as are the communal areas but the rooms are beginning to look tired. Lost of water marks in the bathrooms, empty mini bar, not even a water and very minimal toiletries provided but you do get a safe, ironing board, iron and decent WiFi.
The room gets hot and the aircon is noisy but to loud outside to open the window.
Just ok for me and if it wasn't for a great breakfast it would be below average.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 19 Oct 2021
Hello, Thank you for your review. We will take on board your comments and share with the team to ensure we improve the service we are providing for our guests. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a birthday break with a special deal from their website, arrived approx 14:30, speedy check in, lots of details from the lady on reception who explained everything. Room was great, the bed was superb, had everything you needed (although wardrobe in an odd area, not the most easiest to access), spotless, felt fresh and clean! Surprised that lager etc isn’t served by the pint but 2/3 but still charged more than a pint, I guess it’s just the norm nowadays with hotels.
We booked dinner in the brassiere and I have to say it was a bit of a let down hence the average and not excellent. The service wasn’t great at all, food was good, when we got it! The only thing to arrive quickly was the £35 bottle of wine, no surprise. We had a voucher (as part of the deal) for two cocktails which took 35 minutes to arrive (after chasing twice) we had two courses main and dessert, the main took a good 50-60 minutes and then we could see our desserts sat on the kitchen side every time the door opened. A chap serving in the restaurant (small guy with an Indian accent) had no time for anyone (not even his colleagues), taking our food whilst shouting over our table at the next group to check everything was okay and then when taking our dessert order, stopping half way through, with his finger pointing indicating for us to stop talking, leant over to his colleague at another table to tell her to clear a different table!! Mentioned it at reception on check out who said we’d get a call from the GM, nothing as yet.
Would stay again and would recommend the rooms but certainly wouldn’t eat or drink in the place again.
We booked dinner in the brassiere and I have to say it was a bit of a let down hence the average and not excellent. The service wasn’t great at all, food was good, when we got it! The only thing to arrive quickly was the £35 bottle of wine, no surprise. We had a voucher (as part of the deal) for two cocktails which took 35 minutes to arrive (after chasing twice) we had two courses main and dessert, the main took a good 50-60 minutes and then we could see our desserts sat on the kitchen side every time the door opened. A chap serving in the restaurant (small guy with an Indian accent) had no time for anyone (not even his colleagues), taking our food whilst shouting over our table at the next group to check everything was okay and then when taking our dessert order, stopping half way through, with his finger pointing indicating for us to stop talking, leant over to his colleague at another table to tell her to clear a different table!! Mentioned it at reception on check out who said we’d get a call from the GM, nothing as yet.
Would stay again and would recommend the rooms but certainly wouldn’t eat or drink in the place again.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MalmaisonReading, General Manager at Malmaison Reading
Responded 28 Jan 2020
Hello, Thank you for your review. I'm sorry to hear that you did not fully enjoy your stay with us, this is not the usual feedback so we apologise if this was the case. Please contact me on jhenesey@malmaison.com to discuss further. Many thanks James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a really convenient location and considering it’s next to a nightclub and the train station it was really quiet. The reception team were really friendly and professional at all times. I really liked that the lifts and staircase only open with the use of a room card. It made me feel a lot safer when staying in a hotel. I wish more hotels offered this service.
The room was beautifully decorated and the bathroom was huge. I loved the fact you have a shower and a bath all in the same room. The only downfall was the toilet as the flush stopped working in the evening but then started working the next morning.
The bed was really comfortable and liked the fact there was extra pillows in the wardrobe as most hotels don’t offer this service.
The room was beautifully decorated and the bathroom was huge. I loved the fact you have a shower and a bath all in the same room. The only downfall was the toilet as the flush stopped working in the evening but then started working the next morning.
The bed was really comfortable and liked the fact there was extra pillows in the wardrobe as most hotels don’t offer this service.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 19 Oct 2021
Hello, Thank you for you review and comments. We are pleased you enjoyed your experience overall and hope you will stay us again. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went here on sat 14th march for a hen do prosecco brunch, to say we were pleased with the service is an understatement. We had this booked since December and arrived to some tables pushed together in the bar and a waiter saying that they thought we might have cancelled because of the virus, and not a corner where we could chill out and enjoy ourselves. 5 of us ordered the hunters chicken to eat and the waiter came back saying they had run out, so ordered the gammon which was dry. We paid £29 each for the experience (I was on soft drinks) and it was definitely not worth it. When it came to the bill we had paid £110 deposit but the waiter said we had only paid £90 so had to get the banking up to prove it.
After I complained the waiter turned very cold onto us and the manager came to speak to me, she offered a glass of wine as a sorry which we declined and instead got 10% off the bill, when the manager brought over the bill another member asked if we could get a bottle of prosecco to take away. The manager coldly said no you declined that. The whole experience was underwelming and the waiter even started to get funny with the young waitress for talking to us when we asked her to take a picture.
My advice would be to teach customer services to your staff. If you can't offer the full service don't offer it, I am sure you had chicken available for the evening 3 phone calls to check everything was okay even the night before and treated like this. We wasn't even told about a private room we could have had, the manager told us about it.
I will be emailing head office too.
After I complained the waiter turned very cold onto us and the manager came to speak to me, she offered a glass of wine as a sorry which we declined and instead got 10% off the bill, when the manager brought over the bill another member asked if we could get a bottle of prosecco to take away. The manager coldly said no you declined that. The whole experience was underwelming and the waiter even started to get funny with the young waitress for talking to us when we asked her to take a picture.
My advice would be to teach customer services to your staff. If you can't offer the full service don't offer it, I am sure you had chicken available for the evening 3 phone calls to check everything was okay even the night before and treated like this. We wasn't even told about a private room we could have had, the manager told us about it.
I will be emailing head office too.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nic's Adventures wrote a review Jan 2020
High Wycombe, United Kingdom154 contributions46 helpful votesWent here for a perfume making day and afternoon tea package, the hotel seemed very dark on arrival no help the grey painted on the wall, It's supposed to boutique but it looked uninviting. The only area that was lightly painted was Starbucks coffee! The room we were in was grey too and hard to see in there. The afternoon tea was average no nutritional information at all on the dishes provided, the cakes were very sweet the lemon meringue was very bland, could have one with lemon curd in the middle of the cake, not in the icing, the mousse was odd, the shake was very sweet. The savoury options the wrap was bland, could not taste the spice. The Scone had sugar on the top which I had to scrape off, it was a good shape too. The location is good, would not come and stay here as it's too dark decore for my liking.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MalmaisonReading, General Manager at Malmaison Reading
Responded 6 Jan 2020
Hello nicolacowan87, Thank you for your feedback following your experience. I'm disappointed to read that you were not impressed with the property or your afternoon tea. Had we been aware that you required extra nutritional information we could have provided this, but do not supply it with our meals. Usually our quirky Afternoon Tea gets great reviews for being different, but we will take on board your comments. If you would like to speak further please let me know. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I were delighted by our stay.( We have stayed here many times and have always been very happy by not only the staff but the whole ambiance) The girl at check in was efficient, professional and helpful. Our room (106) was spacious and spotless. The bed was extremely comfortable. The bathroom was also excellent and I think the move away from small plastic bottles to larger refillable ones is sensible.
We had booked a three course evening meal as part of our package and were greeted warmly by Paolo in the restaurant. We'd been nervous of being in a crowded restaurant and were relieved to find only four out of the fifteen tables were occupied. Being socially distanced from other diners felt reassuringly safe.
I have various food in tolerances. Our charming Italian waiter Paolo listened carefully, checked with the kitchen to see which dishes were suitable for me and made some helpful suggestions. Our food was served at a good pace and each dish was delicious. I had prawns as my starter, the pumpkin and sage ravioli and the mascarpone cheese cake with warm autumn berries. I am not really a pudding person but I really enjoyed this , particularly the caramalized slice of orange on top. My husband enjoyed his chicken wings, lamb shank bhuna and chocolate mousse. All in all an excellent dining experience. Our breakfast was also excellent and Paolo showed us the same courtesy and care. He is superbo!
We had booked a three course evening meal as part of our package and were greeted warmly by Paolo in the restaurant. We'd been nervous of being in a crowded restaurant and were relieved to find only four out of the fifteen tables were occupied. Being socially distanced from other diners felt reassuringly safe.
I have various food in tolerances. Our charming Italian waiter Paolo listened carefully, checked with the kitchen to see which dishes were suitable for me and made some helpful suggestions. Our food was served at a good pace and each dish was delicious. I had prawns as my starter, the pumpkin and sage ravioli and the mascarpone cheese cake with warm autumn berries. I am not really a pudding person but I really enjoyed this , particularly the caramalized slice of orange on top. My husband enjoyed his chicken wings, lamb shank bhuna and chocolate mousse. All in all an excellent dining experience. Our breakfast was also excellent and Paolo showed us the same courtesy and care. He is superbo!
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Henesey, General Manager at Malmaison Reading
Responded 3 Nov 2021
Hello arteelady, Thank you very much for taking the time to leave a review. We are so pleased that Paolo was able to look after you so well and that you enjoyed your experience. We look forward to welcoming you back in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello,
The NCP car park postcode is RG1 1NR.
Thank you
No parking at the hotel. There is a car park across the street or if you decide to travel by train, the station is across the road.
"Continental breakfast assortment is not in balance with £18. Other places close by for breakfast options. The personnel is great though. "Read full review
"You can’t park outside the hotel but there is a drop off point just round the corner opposite the station."Read full review
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PRICE RANGE
£79 - £131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison reading hotel reading, malmaison hotel reading, reading malmaison hotel
LOCATION
United KingdomEnglandBerkshireReading
NUMBER OF ROOMS
76
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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