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Malmaison Reading
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Room & Suite (210)
Dining (70)
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#3 of 34 hotels in Reading
Location
Cleanliness
Service
Value
Travellers' Choice
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Conference facilities
Banquet room
24-hour security
Baggage storage
24-hour front desk
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, French, Polish
Location
95Great for walkers
Grade: 95 out of 100
148Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
18-20 Station Road, Reading RG1 1JX England
Getting there
Car HireSee all Reading car hire
1541Reviews15Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
We travelled to Reading to spend three nights at the Malmaison. We choose this hotel chain as we have stayed with them in Brighton and loved it. The hotel is in a great location, opposite the train station but if you travel here in a car you can get a discounted parking space in the NCP car park close by! Its very close to the shops and bars. The Oracle centre really has it all! Only a short walk the other way leads to the beautiful scenic river where you can watch the boats and swans swim by! We were not disappointed with our choice and we had a comfortable, restful time. We booked a suite which was just perfect and met our every need. The room had a large bathroom which included a luxury bath tub, I’m tall and I could completely spread out in it. The shower had both a rain shower and a normal shower head and just a touch of a button was all you needed to turn it on and off. There were two tv’s one in the lounge area and one in the sleeping area. The bed was honestly one of the best beds I have ever slept in whilst away on my travels! It was spacious comfortable and the bedding was crisp and clean. As we travelled here in this strange year we knew that it wouldn’t be what you would normally expect from a hotel stay. There were no little extras in the room and breakfast had to be continental and a room service delivery. Wow, it came in a beautiful hamper and the food was ample. I think I actually enjoyed this experience more than I would have if going down to breakfast. We didn’t see many members of staff during our stay but we didn’t feel we needed to. The girls on reception were polite and saw to our needs in a very professional manner. We did however spend part of our evenings in the bar and we were delighted to meet Manie who was really friendly. We enjoyed chatting to him and he was very helpful in giving us some tips on what to do and where to visit during our stay in Reading. He also mixed an amazing gin every time! If you stay here drop by the bar to meet him, you won’t be disappointed! Over all I would recommend this hotel, the only criticism that I have is that the lighting in the suite was dim and I struggled with this when applying make up and styling my hair. …
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 6 Nov 2020
Hello, Thank you for taking the time to leave a comprehensive review. We are really pleased you enjoyed your experience, and we truly hope you will return again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife booked us in for one night as a treat Reception is a little dark but very welcoming and the staff very friendly and professional. We stayed in the Flying Scotsman room which is huge with a giant bed which was very very comfortable, huge L shaped sofa, desk, large tv with HD channels, very large bathroom with walk-in shower, a large bath and his and hers basin unit, fully stocked mini bar and snacks (quite expensive) Everything in the room was spotlessly clean and tidy, very modern and up to date with some nice touches like huge plants and quirky pictures and mirrors. Dinner in a private dining area was a little strange as the main restaurant was fully booked with a private function. The food was excellent and very substantial In summary a very nice upmarket hotel with great food and well worth a visit.…
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from MalmaisonReading, General Manager at Malmaison Reading
Responded 16 Mar 2020
Hello AndyB186363, Thank you for taking the time to leave a review. We are pleased that you enjoyed your experience overall, we will take on board all your comments and hope you will visit us again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We (girlfriend and I) stayed at the Malmaison a couple of weeks ago for the second time, we were only there for one night but had a brilliant time. We were looking for a quick get away just for the night, when I went to book I thought the prices were actually pretty cheap not sure if they had a sale on or something, so we booked a suite along with a 3 course dinner and breakfast all for £160 all in, we both thought it was amazing value. When we got to the hotel it was clear from the start that they had all the covid rules in place, annoying as it is we had to wear our masks when not in our room or sat eating or drinking......but not to much of a problem as what else would we be doing! Our suite was very clean and tidy and we were both impressed with it, comfy bed, nice walk in monsoon shower, and well decorated, plus it had sky sports so I got 5 mins of football in before being told off by the girlfriend. Before dinner we had drinks in the bar which was table service, we had 3 or 4 cocktails which were very nice, they had a decent sized cocktail menu alongside normal drinks. Our dinner was awesome both my girlfriend and I loved it, really tasty food, good friendly service and the dishes came out promptly. Recently we had eaten out a few times and my reviews were just ok, I was starting to think I had become hard to please! ........I'm not and this meal was really good. The 10pm drinking curfew was in place whilst we were there, so after dinner we managed one more drink in the bar before they closed up shop, we took another to our room and that was that. Breakfast the next day was delivered to our door at 9am (our choice) it came in this massive wicker basket, and had fruit, yoghurts, cereals, pastries, orange juice and stuff for tea and coffee, it was really well done. In conclusion we had an amazing night away, and will most certainly be going back again. Oh...and they validate parking if you park across the road at the NCP i believe saves you around 50% on parking.…
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: Get a suite or one of the 'named rooms' we've also stayed in the flying scotsman.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marie Warabida, General Manager at Malmaison Reading
Responded 23 Oct 2020
Hello Saint_andy82, Thank you so much for taking the time to leave such a comprehensive review! The team and I are delighted that you enjoyed your experience with us especially with the precautions in place. We really hope you will stay us again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
booked because of the reviews and was a little underwhelmed .The room was nice but not living up the 'EXPERIENCE THE EXTRAORDINARY" , good size room with a nice picture a different wallpaper and big bedhead , views were limited . Roll top bath , not in my room . Amenities were ok , coffee machine and tea and coffee/iron/safe. Bed was big and comfy but you are paying for that . Great location Cleaning : Room looked ok on first glance and was sealed as cleaned , my fridge had surprise of the previous guests bottle of half finished flat champagne and a glass , didn't clean to well the spicy drink in the fridge . Thought I would have a coffee to find water still in the coffee machine and a used coffee pod stuck in the machine . Breakfast was continental only and delivered to your room " because of Covid" this is my third hotel this week and the only one not able to provide a breakfast in a restaurant . Advised I could not charge to the room ?? just pay as you only but the bill in the return has a place to put room number and signature ? Restaurant was ok , not the biggest menu but object to having a "discretionary' 10% added to my bill automatically , I would normally tip more than 10% but won't if this is the standard . I wouldn't rush back but might try another location if staying in the area…
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Date of stay: October 2020Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 6 Nov 2020
Hello, Thank you for taking the time to leave a review with us. We are disappointed to hear that you did not fully enjoy your experience due to the issues that you outlined. We will be sure to pass these comments onto the relevant departments to ensure we improve the service we offer. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is really close to Reading Station and the town centre. Triple glazing keeps out the noise from the street, club rooms on the 4th floor are quiet, clean, large and comfortable, bed super king size, and for where it is really good value. Malmaison quality staff are as always really friendly. Local area has so many restaurants, shops and cafes, will definitely stay here again.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 17 Sept 2021
Hello, Thank you for your review following your experience with us. We hope to welcome you back in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Following a number of failed attempts to get a reply from the hotel to book a business mtg and overnight stay for 10 of us, we nearly gave up. However, fortunately we knew a member of staff who worked at the hotel (Yvette) and she helped us get through to someone and we proceeded to book our stay. Once at the hotel the staff couldn’t have been more helpful and accommodating. Yvette was the standout performer and ensured we had everything we needed at every turn, but there were others who were also providing high levels of customer service. The food at lunch, dinner and breakfast was all of very good quality and timely in its arrival. The rooms (certainly the one that I stayed in) was very comfortable, spotlessly clean and very well maintained. The rain shower in the bathroom was excellent and I enjoyed a decent cup of coffee from the Nespresso machine - A nice little extra touch and beats hands down the packets of instant coffee that are often provided in other hotels. Note for the hotel - My room had two small espresso cups but if you choose the large serve option on the Nespresso machine the amount of liquid that is dispensed is too much for the cup so a slightly larger cup is required. This small oversight didn’t affect the overall enjoyment of my stay however and I write it only to help the excellent team here. Will definitely book this hotel again and would highly recommend to others. Thank you to Yvette and all the team - Keep up the great work!!…
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 23 Nov 2021
Hello, Thank you for taking the time to leave a review following your experience with us. We are delighted that you enjoyed your time and look forward to welcoming you back again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked one of the studios and it was good big room but I don’t think it was clean enough as i found a charger cable and a tissue in the small bin in the room when I arrived. The floor also didn’t seem super clean so overall I wasn’t comfortable. To add to this, with a very expensive price for the studio a hot breakfast wasn’t included (only continental one) and I had to pay if I wanted eggs or anything hot which is really rubbish. On the positive side, it’s literally two minutes from the train station.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from MalmaisonReading, General Manager at Malmaison Reading
Responded 20 Jan 2020
Hello Rja88, Thank you for your feedback following your experience with us. We will review your comments and feedback to those departments. We hope you will consider staying again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We booked this for a weekend visit to friends nearby. The room was very spacious and clean. The bedroom was accessed via some stairs up from the initial doorway. The bathroom was large with a bath & separate shower. We ate in the bar in the first night. The food was ok... not great ... just ok. Service was excellent throughout our stay. The rooms are not serviced during your stay but the staff asked if we needed fresh towels or water etc for the room. Given the restrictions in place we enjoyed our stay.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 13 Oct 2020
Hello, Thank you for your review following your stay with us. We are pleased that you enjoyed your stay with us, we will take on board your comments and hope that you will stay with us again in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wales_Solo_traveller wrote a review Oct 2022
Penarth, United Kingdom1866 contributions327 helpful votes
I travel between south Wales and Heathrow a few times a year, and with the advent of the new Elizabeth tube line as well as a handy coach link I decided to stay a night in Reading (rather than go into Paddington and out via Heathrow Express to the airport) before a mid morning flight. This is the first time I have tried this and chose Malmaison as it was a very reasonable price on a Sunday night and is also adjacent to Reading station and the bus stops for Heathrow. I have stayed at other Malmaison hotels and usually enjoyed the stay and this was no different. I had a lovely corner room on the first floor, with adequate double glazing to keep most (but not all) of the noise of trains, buses and cars out. The room was clean and there were some nice touches - i.e. a tiny box of Lindt chocolates by the bed, a coffee maker as well as a kettle, and a bath as well as a shower. The bath towels looked very new, clean and large - one of my bugbears in hotels is small, threadbare towels! The heating controls seemed to work OK and there was a large Smart TV in the corner of the room, with plenty of channels including a couple of Sky channels. I did not try to connect to my Netflix but I suspect it is possible. There was also an iron in the wardrobe, a small mini fridge, and slippers and robes. However both robes were mini or small so I could not use one. I had a comfortable night’s sleep in the large king size bed as there appeared to be a thick soft mattress topper on the bed. As it was Sunday the restaurant was closed but I was told the bar area would be open and serving a full menu. I went down to the bar which has a nice range of gins and other alcohol. Although the menu did not appear to be quite the full menu, there was a good choice including starters, mains and desserts. I chose the starter of chicken karage which comprised small pieces of chicken in a spicy and tasty coating served with sesame sauce. I also had a portion of truffle and Parmesan fries - these were excellent, hot, crispy and tasty. The chicken was also very tasty. My only issue was with the acoustics as there was a group of four people talking so loudly at each other, that I could hear every word although I sat as far away as possible and round the corner from them. However this was not the fault of the hotel, just some thoughtless individuals. All in all a good stay at a nice hotel, conveniently located if you are travelling in the area.…
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 10 Oct 2022
Hello, Thank you for taking the time to leave an extensive review. We are pleased you enjoyed your experience overall and hope to welcome you back in the near future. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Three of us had three rooms here for two nights. The hotel is opposite Reading Station but has no car park. We parked at the long stay station car park for a whopping £25 per day. They do have a deal with a car park 15 minute walk away at £19 per day minus 20%. The reception staff are friendly and professional plus the breakfast is cooked to order and very food as are the communal areas but the rooms are beginning to look tired. Lost of water marks in the bathrooms, empty mini bar, not even a water and very minimal toiletries provided but you do get a safe, ironing board, iron and decent WiFi. The room gets hot and the aircon is noisy but to loud outside to open the window. Just ok for me and if it wasn't for a great breakfast it would be below average.
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Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from James Henesey, General Manager at Malmaison Reading
Responded 19 Oct 2021
Hello, Thank you for your review. We will take on board your comments and share with the team to ensure we improve the service we are providing for our guests. Kind regards James
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shelbytn2017 asked a question Oct 2022
2 contributions
kas01uk asked a question Oct 2020
uk152 contributions
Iron_amy asked a question Feb 2020
Bath, United Kingdom20 contributions
Answer from James H
Feb 2020 |
Hello,
The NCP car park postcode is RG1 1NR.
Thank you
Drew213 asked a question Sept 2019
Bristol, United Kingdom724 contributions
kirst0908 asked a question Dec 2018
Banbury, United Kingdom206 contributions
Answer from Louise K
Mar 2019 |
No parking at the hotel. There is a car park across the street or if you decide to travel by train, the station is across the road.
123
Marie-Julie D wrote a tip 22 Jan
1 contribution
"Continental breakfast assortment is not in balance with £18. Other places close by for breakfast options. The personnel is great though. "Read full review
Susanna M wrote a tip Nov 2023
1 contribution
"As for Ioanna, she will guide you through anything!"Read full review
Drew I wrote a tip Nov 2023
1 contribution
"You can’t park outside the hotel but there is a drop off point just round the corner opposite the station."Read full review
Voyager52508252073 wrote a tip Nov 2023
1 contribution
"Yes you will be treated like family 100% experience "Read full review
Gerry J wrote a tip Nov 2023
Gillingham, United Kingdom25 contributions
"Excellent central location"Read full review
123456…
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PRICE RANGE
$167 - $295 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison reading hotel reading, malmaison hotel reading, reading malmaison hotel
LOCATION
United KingdomEnglandBerkshireReading
NUMBER OF ROOMS
76
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Malmaison Reading
Which popular attractions are close to Malmaison Reading?
Nearby attractions include TimeTrap Escape Rooms (0.1 km), Escape Hunt Reading (0.4 km), and Be At One Reading (0.4 km).
What are some of the property amenities at Malmaison Reading?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison Reading?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Malmaison Reading?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
What are some restaurants close to Malmaison Reading?
Conveniently located restaurants include Buenasado Argentine Steakhouse - Reading, Coconut Bar & Kitchen, and The Reading Room.
Is Malmaison Reading located near the city centre?
Yes, it is 0.8 km away from the centre of Reading.
Are any cleaning services offered at Malmaison Reading?
Yes, dry cleaning and laundry service are offered to guests.
Does Malmaison Reading offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Malmaison Reading?
The staff speaks multiple languages, including English, French, and Polish.
Are there any historical sites close to Malmaison Reading?
Many travellers enjoy visiting Mapledurham House (5.7 km), Greyfriars Church (0.3 km), and Holy Trinity Church Theale (7.8 km).
Is Malmaison Reading accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.