The Malmaison Reading hotel garners appreciation for its exceptional cleanliness and well-kept facilities, with guests often noting the pristine conditions of the rooms and bathrooms. Staff at the hotel receive accolades for their attentive and warm service, contributing to a luxurious and peaceful atmosphere that resonates with guests. Its prime location near the train station and town center adds to its appeal, as does the hotel's value, with many travelers citing favorable deals. While the rooms are generally comfortable and come with appreciated amenities like soundproofing, a few guests suggest some areas could benefit from updates.