Hospital information

This information may change if there is an increase in COVID-19 cases in the community. Visitation may vary per site, so please check with the facility for details.

General visitor information

Please follow our visitation guidelines for the safety of our patients, visitors and team members.

• Visitation hours are 24 hours a day, seven days a week with a maximum of two visitors at a time at the bedside, except in the intensive care unit (ICU).
  • ICU patients may have two visitors at the bedside from 9am to 9pm and one visitor from 9pm to 9am.
• Minors are welcome to visit and should be supervised by an adult who is not the patient.
  • No minors are allowed in the neonatal intensive care unit (NICU) and in labor and delivery.
• Visitors must present identification when entering the facility.
• Visitors must wear a visitor badge.
• Upon leaving the facility, all visitors must return their ID visitor badge to the identified location.
• A hospital-issued mask and appropriate personal protective equipment (PPE) must be worn when required.
• Visitors must wash hands or use hand sanitizer when entering and leaving the patient’s room.
• Visitors are not permitted to wear personal gloves upon entry into the facility.
• Visitation may be suspended at any time to ensure safety.

Special areas

Behavioral health

• Visitation must be coordinated with clinical staff on the unit.

Peri-op services & ambulatory surgery 

• One visitor at a time is permitted. Visitation can be suspended at any time at the discretion of the post-anesthesia care unit (PACU) team to ensure patient safety. 

Emergency department

• One visitor per patient is permitted at the bedside.

Doctor appointments & radiology testing

• Outpatient office visitation will align outpatient guidelines as closely as possible with the hospital guidelines.

Pediatrics

• Two designated support people are permitted at all times, including during pediatric procedures. These individuals may rotate.
• Patients with intellectual/developmental disabilities and patients with cognitive impairments, including dementia:
  • May designate at least one support person to remain with them through their hospitalization and additional visitors may also be with the patient during designated visiting hours.
• Noncompliance with these guidelines will result in the visitor being asked to leave.

Northwell Health GoHealth Urgent Care
1555 1st Avenue and 81st Street
(212) 897-1995
Monday – Friday: 8am – 8pm
Saturday & Sunday: 9am – 5pm

City MD 79th Street
1143 Lexington Avenue at 79th Street
(646) 350-4815
Monday – Friday: 8am – 7pm
Saturday & Sunday: 8am – 4pm

Rapid Test NYC
997 Lexington Avenue and 72nd Street
(917) 639-3060
Monday – Friday: 9am – 7pm
Saturday & Sunday: 9am – 5pm

NYC Health + Hospitals
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Quiet hours are from 9:30pm – 6am daily. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.

Lenox Hill Hospital offers valet parking to our patients and visitors at discounted rates daily between 5am and 9pm. Valet parking is located at the main entrance at 100 East 77th Street.

Patients and visitors can also get special parking rates for up to five hours at Rapid Park, located at 165 East 77th Street (between Lexington and Third avenues).

To take advantage of these rates, parking stubs must be validated at the patient information desk in the main lobby.

Parking rates:

• Up to 4 hours – $30
• From 4 to 8 hours – $40
• From 8 to 24 hours – $45

Professional chaplains are available to provide emotional and spiritual support to patients and families of all faiths. They are trained to listen in an open and nonjudgmental way. Chaplains make visits to patients and families upon request. To request a visit from a chaplain, please ask your nurse to contact the office, or call ext. 42545 from inside the hospital or (212) 434-2545 from outside.

If you need cash during your visit, an ATM is on the second floor in the cafeteria.

All flower deliveries should be directed to the Security Office, where they will be picked up and delivered by a hospital volunteer. Only balloons made out of Mylar are permitted in patient rooms. Flowers and Mylar balloons are not permitted in the intensive care unit, cardiac care units, cardiovascular surgery recovery unit and designated rooms in the progressive coronary care unit.

We have a cafeteria located on the second floor of the main building.

Cafeteria hours:

Monday – Friday:

• 7am – 10:30am
• 11am – 3:30pm
• 4pm – 8:30pm

Saturday, Sunday and holidays: 9:30am – 4:30pm

Vending machines are available 24/7.

We also have a coffee shop located on the second floor of the main building (right out of the main café).

Coffee shop hours:

Monday – Friday: 7am – 5pm
Saturday: 8am – 4pm

Family and friends can call our information desk (located in the main lobby) to find out a patient's general condition and room and telephone number. To reach the information desk from outside the hospital, call (212) 434-2424 or from inside, call ext. 42424.

Hours of operation:

Monday – Friday: 7am – 11pm
Saturdays, Sundays and holidays: 8am – 11pm

The hospital is not responsible for lost or broken items unless these items were taken into our care, custody and control. If you lose something, please notify a nurse right away, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Department, located at the 76th Street entrance. To inquire about lost items, please contact Security at (212) 434-2470.

Affinia Gardens
215 East 64th Street
(212) 355-1230

Baccarat Hotel
28 West 53rd Street
(212) 790-8800

Courtyard by Marriott
401 East 92nd Street
(888) 236-2427

The Kimberly
145 East 50th Street
(212) 755-0400

Lowes Regency Hotel
520 Park Avenue
(212) 759-4100

The Plaza Athenee
37 East 64th Street
(212) 734-9100

The Surrey
20 East 76th Street
(212) 288-3700

Bridgestreet
Numerous locations
(646) 660-3840

The Carlyle
35 East 76th Street
(212) 744-1600

Sutton Court Hotel Residencies
1320 York Avenue
(800) 468-6937

Furnished Quarters
Numerous locations
(212) 602-1067

AKA
Numerous locations
(646) 291-4200