Very rude . Hesitant to seat me . Asked for tea waitress just dropped a box with a selection on top of my silverware and said " have at it " . My wife showed up and immediately noticed the rudeness , and it seemed...eye contact and waving to get an attention to order was very difficult . We knew it was busy but not that busy as there were several empty tables and the bar was not full . We noticed the other customers we repeatedly asked " is everything ok ? ". Our table was in a semicircle booth middle placement of the other 3 booths . 40 minutes passed and finally a waitress shows up and said thank you for eating here and grabs my silverware from the mouth side as she was attempting to clear our table then my wife informs her that we haven't even ordered yet . She then releases my silverware about 6 inches height and drops it . She then takes our order then immediately leaves I pick up my silverware go to the other waitress and ask if I can have another after explaining what had happened . I'll get you another set she says . So I sit and my wife notices two other parties are already receiving their meals . An hour has passed I get up to inform the tall blonde waitress we are leaving , waitress says we can take our meal for free , I said no thank you and we went to get a sandwich . Awful , awful , awful people . A note I am pacific islander , my wife is Japanese . Didn't want to pull the race card but we were just so greatly disappointedMore

I was staying at the hotel adjacent to the restaurant and went to the bar to ask about utensils. The bartender bluntly informed me they charge $1 for utensils. He was rude and could have easily directed me to the concierge desk where they have...free utensils. Given poor customer service, I would not support this place.More

Had planed thanksgiving dinner there. Spoke to managers and waitstaff about the turkey being gluten free and was told yes. The service was horrible, we had guests that told the waitress they needed gluten free, then she brings out dinner and the entree was not...gluten free. We are talking people who can get sick if they eat gluten. The food was tasteless, I would never go this restaurant, nothing at all was good.More

Great service, artful presentations, comfortable seating, and delicious food characterized my visit to The Palm in Chicago. The server was very knowledgeable and paced the service well. I started with a signature and creative cocktail. The citrusy Mediterranean Express was made with Reyka Vodka, Italicus,...fresh lemon juice, Real Peach, Fever-Tree Sparkling Lime, and Yuzu. My appetizer consisted of two large pieces of Tuscan Chargrilled Octopus with roasted new potatoes, olives, charred tomatoes, and aqua pazzo sauce. The provision of a steak knife was thoughtful, and the dish was flavorful. For my main course, I enjoyed the Seared Tuna Caponata with roasted parmesan new potatoes, lemon zest, caponata chutney, aqua pazzo sauce. The tangy chutney went perfectly with the fish. I also ordered a cool glass of savignon blanc to accompany the Tuna. For dessert I enjoyed tiramisu in an Old Fashioned glass and appreciated the contrasts among ladyfingers, marscapone, cocoa, and more. A special treat was finding two chocolate covered espresso beans inside. A description of my meal would be incomplete without mention of the Palm’s legendary tradition of caricatures that started in their first establishment in New York. Local artists have helped grace the walls with colorful pictures of the restaurant’s clientele who seem to enjoy being here as much as I did.More

Used this restaurant daily for 6 days as part of our complimentary breakfast and stay at the hotel. 
 Excellent service by the team and the breakfast choice, taste, portion sizes were amazing.
 We had dinner the first night we arrived and ordered burgers which was...amazing prime beef patties. 
I had a pasta one night and thought the portion size could have been larger for the price charged.
 It is not a cheap restaurant, but definitely has the quality and service to justify its prices.More

I highly recommend eating dinner here. The food and the service were wonderful. If you’re in the mood for dessert, try the chocolate cake. It’s seven layers of decadence and can easily be shared by two people. Paired with a delicious cappuccino, it was the...perfect ending for a delicious meal.More

Expensive and unimaginative! Arrived late and was the only alternative at the Swissotel. Waiter tried to do this big hype about “The Palm”. Didn’t appreciate the smooze. Just another chain. Shrimp salad was on iceberg lettuce. They didn’t even separate the core. Lettuce was too...cold and the clams with linguine was nothing to write home about. A four-star hotel should offer something better.More

A hotel-attached location with the entry on the front. Cocktail lounge was average in appearance. My boulevardier was assessed an extra fee of $5.00 for a half shot of Compare’. The food was horrible. Fried calamari tasted and gave the appearance of breaded, rubber bands....Obviously, the food was sourced from their kitchen freezer. Impossible to eat. The salad was mostly lettuce. This place is expensive, and the manager should be ashamed.More

I went with a group of friends for lunch. It was a laughably bad experience. No drinks were offered; in fact, the waiter took away wine glasses without even asking.The orders came out in stages, one ten minutes before the others, the last one apparently...not even prepared when everyone else was served. Most people seemed satisfied with their food, but my chicken Milanese with salad was dry and tasteless. we had asked for separate checks, one check appeared; when we again requested separate checks, several were wrong, a couple didn’t come at all. When new checks were prepared, some were still wrong. Finally we paid and left. I will never go back.More

First time trying a Palm. Had bar sitting, great service. One of the best wedge salads I have ever had. Steak was cooked to a correct medium rare. A great experience.

The Palm never fails in providing a warm ambiance, excellent service and delicious meals. We dined two nights in a row as we were staying at the Swissotel where the restaurant is located. Servers both nights were friendly and attentive without being bothersome. We enjoyed...a chat with the manager as well. The chicken parmigiana was huge! Really enjoyed the crab cocktail and Palm meatball appetizers. You cannot go wrong dining at any Palm.More

One of the best steaks I've ever had - it was the 8oz filet cooked medium-rare and it was cooked to perfection. The fries were not the best though - a mix of overcooked and raw. The service was fast and friendly.