Why is hotmail automatically deleting old messages in my inbox? - Microsoft Community

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Why is hotmail automatically deleting old messages in my inbox?

Hello
I appreciate this has been asked elsewhere, but I have followed all the advice and been unable to resolve this issue.

I have recently changed to Outlook hotmail.

I have noticed that after a period of time emails in my inbox are being automatically deleted. If I save them into a sub-folder this does not happen, but if they sit in my main Inbox, they disappear after about a week. Today (16 March) I have no emails older than 6 March in my main inbox folder. There are many emails I have not deleted - but they have gone.

I have attempted to restore the deleted inbox messages from the deleted folder and some have been retrieved this way. However, the fundamental problem remains that emails are automatically being deleted. This should not be happening. I do not have Sweep on - so there is no setting to automatically clean my inbox.

Please help. Why is this happening and how can I stop it?

Thank you.

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Some phones only keep messages a week.  Are you also accessing the account with a phone?

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Hello. I do use an iPhone app (mBox Mail) to access my email. This app only shows the most recent messages but shouldn't delete them. However, I occasionally use the Apple mail app when sending emails, so perhaps this is doing something. Will check the settings.
Thank you.

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Some phones only keep messages a week.  Are you also accessing the account with a phone?
Hello again,

My emails are still being automatically deleted from my Hotmail account after 10 days (but only if they're in the main folder, not if they're in a subfolder). Is there any other advice you can suggest to stop this? I can find no setting on my phone that creates this problem, so I don't think it's my iPhone.

Adam

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Hi Adam,

 

I am sorry for the delayed reply. We are requesting you to provide us with the affected email address so that we can check it on our end. Please refer to the private message I created for you and post the affected email address there. I initiate private message to keep your email address from public view.

 

Note:

You need to click the notification that states “You have a private reply to this message. Click here to read it on our secure private message section,” or by clicking the “Private Messages” tab. 

 

Thank you.

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Does you iPhone only download emails from the online Inbox?

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Not sure - I use an app called mBox Mail which automatically downloads all recent emails from my POP account but it does not delete emails from the server unless I delete them from the app.

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Hi AdamJoyce,

 

We apologize for the delayed response.

 

We've checked your account and noticed that you are accessing your account through a Mail Client.

 

To check if your emails are being deleted from the server, please try to access your account through web.

 

After accessing your account through web, kindly get back to us with any results you may have.

 

For more information about sending and receiving Outlook.com email from a maill app, please visit this link.

 

Thank you.

 

 

 

 

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Hello,

In response to your email, I checked the mail client that accesses my Hotmail and displays notifications on my laptop. It included a setting that deleted emails from the server after one month - so I have removed this option. Hopefully this should resolve the issue.

Thank you for your help.

Regards,

Adam

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i meet the same problem, i login my mail by explorer.
my inbox mail also automatically deleted and move the deleted folder. ever i move the mail back to inbox, few days later they will deleted and move to deleted folder again. it is very annoying. how do i fix this problem?
thank your.

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Hi royxie,

 

I understand that your emails are being moved to your deleted folder on their own.

 

There's one feature in Outlook.com that can cause this behavior. It's called Schedule cleanup. You may have activated this feature in the past. What it does is it moves email messages from certain senders to certain folders. The frequency of the clean up depends on how it was set by the user.

 

To know more about this feature, please see this link.

 

To keep a message from being cleaned up, select the message, click Categories and choose Important.

 

Thank you.

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Last updated April 12, 2024 Views 27,549 Applies to: