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HOLIDAY INN STEVENAGE, AN IHG HOTEL $77 ($̶9̶0̶) - Updated 2024 Prices & Reviews - England
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of a major business hub of Stevenage with dozens of nearby tourist attractions, you are within minutes of major transport hubs: a 5 minute walk from Stevenage Railway Station, 19 minutes from London Kings Cross and London St Pancras International (for Eurostar), a 35 minute train ride to the historic city of Cambridge, and a 25 minute drive from London Luton Airport (LTN). Visit Trainline for all rail details. Looking to book a break with the kids? At Holiday Inn we’ve got everything in place to ensure both kids and adults have a great time during their stay. Kids under 16 stay FREE when sharing a family room, and kids under 13 also eat free from our special kid’s menu, when accompanied by at least one full paying adult. We understand that your children’s health always comes first. Our Conference and Event space was fully refurbished in August 2018, and as from July 2019 we are excited to announce full refurbishment of our ground floor bringing you Open Lobby.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
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The Holiday Inn Stevenage, part of the IHG chain, garners appreciation for its inviting atmosphere and notably clean accommodations, despite some guests suggesting the rooms could benefit from modern updates. The staff at this hotel receives accolades for their professionalism and warmth, enhancing guest stays significantly.
Although the location is convenient, some travelers are dissatisfied with the additional costs for parking and breakfast. The hotel's amenities, including proximity to transport and local dining options, are well-received, even as a few guests mention the need for better in-room features and temperature control.
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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A super hotel. Clean, comfortable and extremely helpful and friendly staff. I ran a training event all week and the amenities were perfect for what we needed. No one could do enough for you - from Joseph who looked after me all week, to Sue who welcomed me at breakfast each morning, Mollie who managed my conference room booking and everyone on reception. All super helpful. Parking was ok but a little limited - an alternative is over the road. Food was delicious - all meals and the extras we had on the conference. Would have liked a few specials as I was there for 3 nights but the quality was great. I stayed on the 6th floor which was very quiet. A great hotel to stay in.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karolina Szczepanik, Guest Services / Front Office at Holiday Inn Stevenage, an IHG Hotel
Responded May 23, 2023
Dear LizL349, Thank you for taking the time to tell us about your experience at Holiday Inn STEVENAGE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 01438722727 or FrontOfficemgr@histevenage.com. Sincerely, Karolina Szczepanik Front Office Manager 01438722727 FrontOfficemgr@histevenage.com
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Stayed here for one mid-week night. There is some parking at the hotel (£10 for the night) or you can use the public car park across the road (Stevenage Southgate Long Stay Car Park, which is £3.70 for the night and paid at the hotel) and its just a 2 minute walk using underpass. Check in staff were very friendly and efficient, my booking was room only but I was able to add breakfast for £10. There are lifts right by reception and my room was on the third floor (of 6). The room itself was clean, tidy and very spacious with a walkway into the room with wardrobe, drawers, kettle and safe before turning right past the bathroom and into where the bed and desk were. The bathroom was a good size with good quality towels plus shower gel, shampoo, and soap in dispensers. The bed was a good size and comfy and lighting was good. There was free WiFi (although I didn't use it, the 4G signal was good) a few plug sockets plus an iron and ironing board. The hotel bar was nice,a few beers on draft (Becks Vier was £4.50 a pint), again the staff were very nice. Breakfast had a good selection (help yourself plus a few items you could order off the menu (e.g. poached eggs). The was a good range of hot food plus fruit, cereal, toast etc plus apple and orange juices, water and a coffee machine. Overall a good place to stay if you are visiting Stevenage.
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Date of stay: January 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Holiday Inn Stevenage is definitely one of the better hotels to stay in if you're visiting the area. I've stayed here twice over the past 2 months (total of 6 nights) and there has always been something cosmetically wrong with the room i.e. light fixture coming away from the wall, broken tile etc. During my most recent stay during the November lockdown for work purposes, I was a tad disappointed to find left over receipts on the top shelf my wardrobe from the previous occupant. I didn’t raise this with reception, as I don’t think they could’ve done anything at the time. The starters on the food menu were unreasonably priced given the portion sizes. Have a look at the photo I’ve uploaded of the samosas in the polystyrene container, £7.50! The weekend breakfast offering was extremely disappointing; egg and bacon roll which didn’t have much filling in, and an out of date yoghurt to top things off. I raised the out of date yoghurt issue with reception (I believe the guy usually covers the dining area – not the super calm one), he didn’t really seem to care, no sorry or thank you, and as I gave it him, he just chucked it in the bin. I skipped breakfast on the second night, and luckily for my last night, the weekday hot breakfast option was a lot better (hash brown tasted a little stale). As a final minor point, you can hear announcements from the fire station between the hours of 0700-2200, so pick a room on the other side if you are planning on sleeping within these times. Good COVID-19 secure measures in place, communal area clean nice and clean. No other comments.
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Date of stay: November 2020
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip:Pick a room not facing the fire station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ewa Kokkari, Owner at Holiday Inn Stevenage, an IHG Hotel
Responded Nov 26, 2020
Dear Alex H, Thank you for taking the time to leave your feedback on trip advisor regarding your recent stay with us. We are glad to hear that you found the measures the hotel has taken to be good and our hotel clean and tidy. With regard to breakfast offerings we are sorry to hear that you did not enjoy it. We have taken your feedback on board and will ensure our short coming are rectified with immediate effect. Please feel free to call me directly at the hotel so I can ensure your next stay with us is memorable and will ensure you get a complimentary breakast along with the best possible rate. Thank you Sincerely Ewa
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Me and my work colleagues have been using this hotel for the last three Years whilst working in the area with nothing but positive comments, however.... over the last few Months the hotel service has deteriorated in certain areas. We are all IHG Spire Elite members and benefitted from complementary room upgrades if and when available. This has recently changed and we are told these upgrades are no longer available for any of us using our IHG status. I have also noticed so many changes over the last six weeks, to include a few the vehicle parking is shocking, they now allow 50% more vehicles to park within the Hotel grounds car park than marked parking spaces, this is very awkward when paying £10 per night for vehicles that will not fit under the overflow car park height restriction barrier over the road (this has been reported several times but every Tuesday & Wednesday they still take everyone’s £10 parking money and hope no disabled vehicles turn up as vans are told to park in these spaces) - toilet roll quality has been altered to cheap tissue - no toilet tissues in dispensers (on my last three stays there has been one sheet placed within the empty cardboard box to look like it is adequately stocked - one of the lift buttons has been broken for the last three weeks, this has been reported on numerous occasions but is still faulty.
Some of these comments might sound petty but when you spend so much time away from your home you tend to notice these things.
Whoever is Managing this hotel must have implemented these changes to either save or make additional profits.
The ground staff who run this hotel on a daily basis are fantastic, the food has also improved 100% over the last couple of Months.
Unfortunately me and my work colleagues will be relocating our stays for the foreseeable future which is a great shame as we usually stayed five nights most weeks.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HI_Stevenage_Res, Manager at Holiday Inn Stevenage, an IHG Hotel
Responded Feb 24, 2020
Dear Mark, May I take this opportunity to thank you for your loyalty to the hotel and for taking time to write this review. First of all, please accept my most sincere apologies for the issues you have experienced during your recent stays with us. We aim to provide a pleasant and comfortable experience to all valued guests like yourself, so I was really disappointed to read that your recent experienced failed to fully meet the expectations. We appreciate your loyalty to IHG brand and would like to assure you that complimentary upgrade to an executive room is still part of benefit of being IHG Spire Elite member. However as per IHG brand standards, it is subject to availability upon arrival and during high demand dates, sometimes we may not be able to offer a complimentary upgrade. However, our Reception Team will always recognize our regular guests’ preferences and will try to allocate rooms accordingly. In regards to our onsite car parking, I would like to let you know that we are currently reviewing our existing procedures and will be introducing some changes in the near future, which aim to improve accessibility. Your feedback is very important to us as it helps us to identify areas which need improvement, so thank you again for your comments. We sincerely hope that to welcome you and your colleagues back in the near future. Our Management Team would love to have an opportunity to discuss your experience in more details, next time you will be staying with us. Kind regards Management Team
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I come to this hotel more frequently than most of the others because my experiences here have been brilliant. The standard rooms are not too far from being executive quality. Some of the rooms come with two beds, a very nicely sized bathroom, a safe, complimentary tea and a few other kitchen items. The restaurant serves very good food and overall, it’s a nice place to stay. The prices are slightly higher than the other hotels but isn’t something to worry about considering the quality you are getting. There was only one time when we had a problem getting into our room upon arrival because the room was locked from the inside but other than that, no problems here!
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ewa Kokkari, Owner at Holiday Inn Stevenage, an IHG Hotel
Responded Aug 11, 2020
Dear Whereswes1ey, Thank you for taking time to review your recent stay at our hotel and your kind comments. I'm happy to hear that your stay was comfortable and you have found the quality of food good. I will make sure to share this positive feedback with rest of the team who work hard to make every guest's stay the most enjoyable. Once again, thank you for your feedback and I hope to welcome you back to the Holiday Inn Stevenage in the near future. Kind regards Hotel Management
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First time staying at a Holiday Inn and if this is their usual standard I will certainly use them again. Stayed here with two friends, had a lovely room with 3 single beds (quite a rare find as it's never easy finding a room for 3) Room was very clean and had everything we needed for an overnight stay. The hotel itself has a very modern feel the bar, restaurant and communal areas all very well kept and all had a really chilled vibe which we loved. The absolute outstanding feature of this hotel is the staff......every member we came into contact with was so welcoming and helpful, nothing was too much trouble and they all did it with a smile. Having recently stayed at a very reputable hotel in Las Vegas ( think Fountains) I can honestly say when it comes to customer service you guys could certainly teach them a thing or two! Would definitely recommend
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely hotel, clean and spacious rooms. Bar area is comfy and food menu offer suitable food after a long day working. The hotel has onsite parking that you pay for nightly but cars safely kept under the watchful eyes of a Monitored camera system.
The staff are great and I have loved my visit here. I’m a frequent visitor to this hotel and treated like a king.
Special thanks to Simran for his continued patience with me loosing my room key and his excellent customer service skills.
I have found that the staff here just can’t do enough.
The ladies are excellent and service is brilliant.
The night shift deputy managers are alert and very kind attending to all my late night food needs lol.
Special thanks also to John night shift deputy manager for you kindness and helpful way.
I highly recommend this hotel, good location to town centre also.
Dale Freeman
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Date of stay: June 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I came to Stevenage and decide to stay in Holiday Inn Stevenage.It was nice stay with friendly staff, great breakfast food. Usually I am very picky with rooms but my one was clean and comfortable Even bathroom was in perfect condition and clean. Area is great as well. You can easily find train station without any taxi . And the most important is COVID safe. All staff wearing a mask and everywhere is a hand sanitizer stations. I think it’s very important this time.
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is easily located as it's a large building that is hard to miss and is a short walk from railway station that is 20 mins or more from London, this is through plenty of cafes and shops to stock up on including a market. The welcome and check in is first class with just a few questions and the signing in sheets, the hotel has a restaurant and Starbucks which serve late and with room service available including breakfast, only a basic coffee sachets an tea bag each in room. Breakfast can be added but at a cost for two with the room which is too much if you are on your own, but there are early opening cafes nearby. The rooms are adequate for a night and beds are comfortable, air-con doesn't have a very low setting and windows only open slightly and if you are on a low floor the busy road will be heard. TV is basic freeview but large and in the correct spot for watching in bed. The rooms aren't the cleanest and the bathroom in particular wasn't very clean with old smudge and grubby marks on walls and toilets being heavily stained under the rim, without a toilet brush in the room you couldn't clean it yourself.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Stevenage, an IHG Hotel
Responded Sep 12, 2023
Hi FootienBeer, Thank you for staying at our Holiday Inn Stevenage. We value your business and appreciate you choosing our hotel for your lodging needs. As our guests, we want to do our best to ensure every detail of your stay is top-notch. I am sorry about the issues you encountered. I have shared your feedback with the hotel management team for needed actions to be taken to improve future guests' experiences. We hope that you will give us another chance to make your stay as best as it can be! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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Stayed here for 4 nights in July on business. Parking is 10 pounds per day (if you can get in; if not you must park across the road in a more expensive facility) Bar was good with good service and nice food. Only one beer on draught. Staff struggled to wear masks correctly and could be seen eating/drinking behind the bar between serving guests. The room was good but small, with nice views over a tired-looking town. Breakfast was nice but the waitress insisted on hoovering around tables at 7:30 am? Was a bit bizarre. Would use it again if needed to stay in the Herefordshire area.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear taffy32,
thank you for your question and for considering our hotel.
I would like to let you know that we offer both hot and continental breakfast in our Destinations Restaurant.
Should you have any more questions, please do not hesitate to contact us and we hope to have a pleasure of welcoming you in our hotel.
Management Team
There are more places to choose from in the Stevenage area.
PRICE RANGE
$82 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn stevenage hotel stevenage
LOCATION
United KingdomEnglandHertfordshireStevenage
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is Holiday Inn Stevenage, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
