Hard Rock Hotel & Casino Punta Cana
Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
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4.5
#21 of 28 all-inclusives in BavaroLocation
4.5
Cleanliness
4.5
Service
4.4
Value
4.1
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Good for walkers
Grade: 81 out of 100
81
19 Restaurants
within 0.75 miles
40,458Reviews4,063Q+A100Room tips
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Detailed Reviews
+1
Hotel's Favorite
Hard Rock Punta Cana is my go to place to escape everyday life and enjoy a week of fun, sun, beaches/pools, and pampering.
The hotel is beautiful, from the lobby, to the grounds, rooms, pools and the beach. All is updated and so well kept and the staff works so hard to keep everything so clean. Although the hotel is beautiful, what makes this place great is the staff! This place would not be the same without their staff. Their big personalities, charisma and infectious smiles makes this resort so welcoming and fun! They are so nice and want to provide the best experience for their guests. I had the honor to see old faces but also meet new faces this trip. They stole my heart yet again and cannot wait to return to the Hard Rock Punta Cana to see everyone again!
I usually make this trip with my husband but this time, I went with my adult daughter and niece as well as my brother, his wife and their 2 kids. It was their first time and they all fell in love with this resort and most importantly the staff. They understand why I make a yearly trip to this particular resort and plan to return soon!
Now for my shoutouts! The staff I will mention below are the ones that keep me coming back! They are the rockstars of Hard Rock Punta Cana!
Let’s start with the Check-in, everything went so smooth and Churchill made sure we got the accommodations we requested and that our rooms were near each other. Thank you Churchill.
Now the fun part, the pools!!!! The bartenders, waitstaff all took such good care of us!
We spent a lot of time at the Central Pool, which is the main pool. They have daily activities with live DJs from water aerobics, foam parties, to twerking contests! They do it all! Fun for all ages! The bartenders that took such good care of us were Richard, Jose, Juneiby, and Hairo. They made sure our glasses were never empty whether it was with liquor or keeping us hydrated with water! They took care of us so well that we felt as we were part of their family! They have such high energy and project it to you! Richard I’ve met in previous visits is my old bud. He continues to be so happy, makes phenomenal drinks and aims to please. If he doesn’t have something you want, he’ll go find it! He goes above and beyond! Inclusively, as I mentioned previously, I went with my daughter and niece. He kept an eye on them. He made sure they were safe all around! He told me not to worry and I didn’t. Thank you Richard! Jose, Juneiby and Hairo, we met this time around and they too are rockstars! One day, there was a large group of like 20 young adults crowding up the front of the bar and were so rowdy and wanted shots. Jose took control of the situation and called them all to the back of the circular bar to make them shots! They all went over by him and were all so happy they even created a chant that went something like “Jose, Jose, Jose, Jose, Ole, Ole…. Jose, Jose, Jose, Jose, Ole, Ole”… it was so catchy we all joined in the chant! Juneiby is so charismatic, and had some cool bottle spinning skills! Hairo is a sweetheart, he was so attentive with all of us! These four bartenders made our time at the Central Pool so enjoyable!
Oh! And I have to mention Ramon from the waitstaff! OMG he is amazing! He balances trays of beers on his head! He takes your order and is so quick to bring it to you…literally! Ramon will look for you and if you happen to be in the pool, he will jump into the pool to bring what you asked for and not just leave it somewhere! He left me speechless.
Another pool I visit daily is the Guitar Pool! That is my go to pool when I want to drink in the pool because they have an actual pool bar! It is amazing. There were days they I wanted to have a more relaxing pool day so I would go there. It was not fun enough for my daughter and niece so I spent time there alone, but I never felt alone because the bartenders there are also great! Anderson, Yirda, and Dennis! All took care of me like family! They make delicious drinks, are so charismatic, have great conversations with you that you forget that you came by yourself! It’s like talking to friends! They are so friendly, professional and aim to please! I really enjoyed my time at that bar!
I didn’t make it to all the many restaurants this time around but I had some great experiences to the ones I did go to!
I went to the salon and the spa. I had amazing massages. I forgot the name of the masseuses but I’ve never had a complaint. I usually get a deep tissue massage and walk out walking to a differ step. They are so competent and smooth out every knot! I also went to the salon for a mani and pedi..and OMG Yari did a wonderful job. I got no chip on my nails and 3 weeks later not even a chip! I had to remove and redo only because my nails grew, that has never happened, usually they start chipping within the first week!
This time around, I didn’t get to visit all the restaurants but I will comment on those I did.
So first off, Los Gallos, was at one point my favorite restaurant, it used to be very authentic, decorated vibrantly, great food, and you cannot forget about the tequila guy that used to walk around with his cart of flavored tequilas! I always looked forward to that. Last year I came to celebrate my birthday and was saddened that it was closed for remodeling. But at the same time excited to see the improvements. To my surprise and disappointment, it was horrible. They changed the colorful vibrant place to a basic grey/beige color scheme, they got rid of a lot of the menu items and even the tequila guy! My table was taken care of this waiter that was totally un attentive. He was the worst. Our food took forever to get and he wouldn’t check on us. We got basic menu items and the temperature was cold and tasteless. We asked for salsa and it didn’t come until after we all finished our food. We saw the tequila guy but now as a waiter…such a waste, he was a great tequila guy. Bad experience overall. They need to go back to how it was!
So now there is Ciao. I went there on my own because my entire family had other plans for the night. However, I didn’t feel lonely. Maria and Berlin were so attentive to get me everything I wanted or needed and stayed for the occasional short conversation because they were busy with other tables. And the food was delicious! I really loved the bread cart that comes around, too!
Zen, the hibachi place, was amazing! When I got there I requested the best Hibachi chef. I was with my small nephew and niece and I knew they would love it! They said I would get the best one and I did! Miguel was fantastic!!! He was very interactive with us. From flipping food for us to catch in our mouths to us throwing to him. My family enjoyed this dinner so much! Thank you Miguel for that experience!
Now Isla, I spent a lot of time there for lunch as they do a great lunch buffet and it was near my favorite pools! I loved that they had a large variety of foods but also some authentic dishes. A lot of times you don’t find those at resorts. Although that was all great, one day I walked in and walked over to the grill and asked the man behind the grill, Pietersen, to please make me a cheeseburger with all the fixings. And I walked away to get some other stuff from the buffet. I came back and got the most delicious cheeseburger. I’m American and crave burgers from time to time and he did mot disappoint. So when these cooks are behind the grills, they just cook the patties and but the cheese and put it on a bum and we pit the toppings. But I didn’t have to, Pietersen did. He went above and beyond. I told my family about it and we all went every day for our daily burger. YUM!
So for fun, we headed over to the Moonlight Lounge. This place had a DJ, karaoke, silent disco, and great drinks! The ambiance was great. You meet people from all around the world. However, my favorite part was the staff!Angel, Yonathon ,Dennis, Victor, and Rangel were amazing! They were fun, friendly, and hardworking! The bar would get so busy and they would serve drinks a super speed with a smile. I got to witness all this firsthand because many nights, I went there in my own after my daughter and niece made friends and my brother had small children so could not stay out late but, I didn’t feel out of place with this crew. I would show up and I had a stool next to the bar and they all were attentive to me and I didn’t feel I went there by myself. Even the security guy Roberto was great and made sure I was fine. He even kept me updated if he saw my daughter and niece, which I appreciated so much.
Now for the late night bites, after the partying. I must say, I really miss the pizza place they used to have. They turn d it into to a greek place which is good but the pizza hits better at night and it was open really late. Anyway, that is not around but you will find other things like a traditional Latino dish called sancocho! OMG that hits so nice. It is delicious. The flavors in the soup is exactly what you need at that time of night. However, you don’t find it all the time. The one thing you will find is a hot dog cart and a cafe that are there until everything closes. Camilo and Ronald took care of us every night when we stopped by for our nightly snacks. They were both so charismatic and friendly. Everything hit the spot!
By these late night snacks, there was a security person at the door by the bridge to get to out rooms that was very diligent to make sure no outsiders came in because the casino was right next to the area. Roberto Brujan was very friendly and observant everything that was going on. He also kept an eye on us and made sure we were fine to get back to our rooms.
This Hard Rock is so great on so many levels which is why it keeps bring me back over and over again. Things change that might not be better but you discover other great things. My brother and family already said they were coming back because it was the best resort they ever been too! My daughter and niece are both planning on spending their birthdays here. And I will definitely return with my husband or I don’t mind coming alone as this trip proved to be great and safe for a woman on her own. I never felt alone. So its perfect for couples, families, or just a solo trip!!! Highly recommend!
The hotel is beautiful, from the lobby, to the grounds, rooms, pools and the beach. All is updated and so well kept and the staff works so hard to keep everything so clean. Although the hotel is beautiful, what makes this place great is the staff! This place would not be the same without their staff. Their big personalities, charisma and infectious smiles makes this resort so welcoming and fun! They are so nice and want to provide the best experience for their guests. I had the honor to see old faces but also meet new faces this trip. They stole my heart yet again and cannot wait to return to the Hard Rock Punta Cana to see everyone again!
I usually make this trip with my husband but this time, I went with my adult daughter and niece as well as my brother, his wife and their 2 kids. It was their first time and they all fell in love with this resort and most importantly the staff. They understand why I make a yearly trip to this particular resort and plan to return soon!
Now for my shoutouts! The staff I will mention below are the ones that keep me coming back! They are the rockstars of Hard Rock Punta Cana!
Let’s start with the Check-in, everything went so smooth and Churchill made sure we got the accommodations we requested and that our rooms were near each other. Thank you Churchill.
Now the fun part, the pools!!!! The bartenders, waitstaff all took such good care of us!
We spent a lot of time at the Central Pool, which is the main pool. They have daily activities with live DJs from water aerobics, foam parties, to twerking contests! They do it all! Fun for all ages! The bartenders that took such good care of us were Richard, Jose, Juneiby, and Hairo. They made sure our glasses were never empty whether it was with liquor or keeping us hydrated with water! They took care of us so well that we felt as we were part of their family! They have such high energy and project it to you! Richard I’ve met in previous visits is my old bud. He continues to be so happy, makes phenomenal drinks and aims to please. If he doesn’t have something you want, he’ll go find it! He goes above and beyond! Inclusively, as I mentioned previously, I went with my daughter and niece. He kept an eye on them. He made sure they were safe all around! He told me not to worry and I didn’t. Thank you Richard! Jose, Juneiby and Hairo, we met this time around and they too are rockstars! One day, there was a large group of like 20 young adults crowding up the front of the bar and were so rowdy and wanted shots. Jose took control of the situation and called them all to the back of the circular bar to make them shots! They all went over by him and were all so happy they even created a chant that went something like “Jose, Jose, Jose, Jose, Ole, Ole…. Jose, Jose, Jose, Jose, Ole, Ole”… it was so catchy we all joined in the chant! Juneiby is so charismatic, and had some cool bottle spinning skills! Hairo is a sweetheart, he was so attentive with all of us! These four bartenders made our time at the Central Pool so enjoyable!
Oh! And I have to mention Ramon from the waitstaff! OMG he is amazing! He balances trays of beers on his head! He takes your order and is so quick to bring it to you…literally! Ramon will look for you and if you happen to be in the pool, he will jump into the pool to bring what you asked for and not just leave it somewhere! He left me speechless.
Another pool I visit daily is the Guitar Pool! That is my go to pool when I want to drink in the pool because they have an actual pool bar! It is amazing. There were days they I wanted to have a more relaxing pool day so I would go there. It was not fun enough for my daughter and niece so I spent time there alone, but I never felt alone because the bartenders there are also great! Anderson, Yirda, and Dennis! All took care of me like family! They make delicious drinks, are so charismatic, have great conversations with you that you forget that you came by yourself! It’s like talking to friends! They are so friendly, professional and aim to please! I really enjoyed my time at that bar!
I didn’t make it to all the many restaurants this time around but I had some great experiences to the ones I did go to!
I went to the salon and the spa. I had amazing massages. I forgot the name of the masseuses but I’ve never had a complaint. I usually get a deep tissue massage and walk out walking to a differ step. They are so competent and smooth out every knot! I also went to the salon for a mani and pedi..and OMG Yari did a wonderful job. I got no chip on my nails and 3 weeks later not even a chip! I had to remove and redo only because my nails grew, that has never happened, usually they start chipping within the first week!
This time around, I didn’t get to visit all the restaurants but I will comment on those I did.
So first off, Los Gallos, was at one point my favorite restaurant, it used to be very authentic, decorated vibrantly, great food, and you cannot forget about the tequila guy that used to walk around with his cart of flavored tequilas! I always looked forward to that. Last year I came to celebrate my birthday and was saddened that it was closed for remodeling. But at the same time excited to see the improvements. To my surprise and disappointment, it was horrible. They changed the colorful vibrant place to a basic grey/beige color scheme, they got rid of a lot of the menu items and even the tequila guy! My table was taken care of this waiter that was totally un attentive. He was the worst. Our food took forever to get and he wouldn’t check on us. We got basic menu items and the temperature was cold and tasteless. We asked for salsa and it didn’t come until after we all finished our food. We saw the tequila guy but now as a waiter…such a waste, he was a great tequila guy. Bad experience overall. They need to go back to how it was!
So now there is Ciao. I went there on my own because my entire family had other plans for the night. However, I didn’t feel lonely. Maria and Berlin were so attentive to get me everything I wanted or needed and stayed for the occasional short conversation because they were busy with other tables. And the food was delicious! I really loved the bread cart that comes around, too!
Zen, the hibachi place, was amazing! When I got there I requested the best Hibachi chef. I was with my small nephew and niece and I knew they would love it! They said I would get the best one and I did! Miguel was fantastic!!! He was very interactive with us. From flipping food for us to catch in our mouths to us throwing to him. My family enjoyed this dinner so much! Thank you Miguel for that experience!
Now Isla, I spent a lot of time there for lunch as they do a great lunch buffet and it was near my favorite pools! I loved that they had a large variety of foods but also some authentic dishes. A lot of times you don’t find those at resorts. Although that was all great, one day I walked in and walked over to the grill and asked the man behind the grill, Pietersen, to please make me a cheeseburger with all the fixings. And I walked away to get some other stuff from the buffet. I came back and got the most delicious cheeseburger. I’m American and crave burgers from time to time and he did mot disappoint. So when these cooks are behind the grills, they just cook the patties and but the cheese and put it on a bum and we pit the toppings. But I didn’t have to, Pietersen did. He went above and beyond. I told my family about it and we all went every day for our daily burger. YUM!
So for fun, we headed over to the Moonlight Lounge. This place had a DJ, karaoke, silent disco, and great drinks! The ambiance was great. You meet people from all around the world. However, my favorite part was the staff!Angel, Yonathon ,Dennis, Victor, and Rangel were amazing! They were fun, friendly, and hardworking! The bar would get so busy and they would serve drinks a super speed with a smile. I got to witness all this firsthand because many nights, I went there in my own after my daughter and niece made friends and my brother had small children so could not stay out late but, I didn’t feel out of place with this crew. I would show up and I had a stool next to the bar and they all were attentive to me and I didn’t feel I went there by myself. Even the security guy Roberto was great and made sure I was fine. He even kept me updated if he saw my daughter and niece, which I appreciated so much.
Now for the late night bites, after the partying. I must say, I really miss the pizza place they used to have. They turn d it into to a greek place which is good but the pizza hits better at night and it was open really late. Anyway, that is not around but you will find other things like a traditional Latino dish called sancocho! OMG that hits so nice. It is delicious. The flavors in the soup is exactly what you need at that time of night. However, you don’t find it all the time. The one thing you will find is a hot dog cart and a cafe that are there until everything closes. Camilo and Ronald took care of us every night when we stopped by for our nightly snacks. They were both so charismatic and friendly. Everything hit the spot!
By these late night snacks, there was a security person at the door by the bridge to get to out rooms that was very diligent to make sure no outsiders came in because the casino was right next to the area. Roberto Brujan was very friendly and observant everything that was going on. He also kept an eye on us and made sure we were fine to get back to our rooms.
This Hard Rock is so great on so many levels which is why it keeps bring me back over and over again. Things change that might not be better but you discover other great things. My brother and family already said they were coming back because it was the best resort they ever been too! My daughter and niece are both planning on spending their birthdays here. And I will definitely return with my husband or I don’t mind coming alone as this trip proved to be great and safe for a woman on her own. I never felt alone. So its perfect for couples, families, or just a solo trip!!! Highly recommend!
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Mar 12, 2024
Dear adribenpina Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We hope to welcome you to our stages very soon to earn the final star. Rock On! “This review has been responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just returned from a girls trip yesterday. We had a great time at the resort. Had the pleasure of meeting a concierge by the name of Nicodemos. He definitely made our trip more enjoyable and memorable by setting us up with great events and excursions. He also went out of his way to make sure that everything that we needed was handled. I always find the pros/cons list useful so here you go
Pros:
Rooms were nice and clean
Staff was all friendly and very helpful (and all spoke English)
The beach area was large and very beautiful
Drinks were plentiful and bar locations are everywhere on the resort
Pools were fun and lively
Dinner options were excellent
Lots of shops and activities right on the resort
24 hour room service (all included)
Nightly entertainment was good
Cons:
A lot of services and excursions required cash (no credit cards)
Breakfast buffet and lunch options were just ok
The beach and pools were quite a distance from most rooms ( trolleys run constantly through the resort, but we found it faster to walk than to wait for one)
Water is quite rough on this side of the island
Prices for activities/excursions differed with every person that we spoke with
Pros:
Rooms were nice and clean
Staff was all friendly and very helpful (and all spoke English)
The beach area was large and very beautiful
Drinks were plentiful and bar locations are everywhere on the resort
Pools were fun and lively
Dinner options were excellent
Lots of shops and activities right on the resort
24 hour room service (all included)
Nightly entertainment was good
Cons:
A lot of services and excursions required cash (no credit cards)
Breakfast buffet and lunch options were just ok
The beach and pools were quite a distance from most rooms ( trolleys run constantly through the resort, but we found it faster to walk than to wait for one)
Water is quite rough on this side of the island
Prices for activities/excursions differed with every person that we spoke with
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Feb 2, 2020
Dear ecb1990, Thank you for your amazing comments about your stay with us. All of our Band Members were thrilled to read your review as it is our goal to make sure each and every one of our guests feel like what they truly are to us: Rock Stars. Thank you so much for recommending us, and we will share your comments with our hard rocker Nicodemo. Our stage is ready to receive you once again at this Paradise. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very big resort. Much larger than we typically visit. We don't typically do resorts for families so that was a first for us, but it wasn't an issue. The resort has a a great setup of having things for families, but children weren't running around in every location. If you wanted to have something just adults, you easily could. The food selection was fine. Plan to make reservations for anywhere you want to go for dinner if it isn't a buffet, and do it the first day you arrive because times were very limited for reservations. We had a small group, and still couldn't get decent times. Plenty of pools, very friendly staff, not every bar makes every specialty drink so if you have something you like one day and you pick a different pool or beach location make sure they have the equipment to make the drink you want. We traveled just prior to the COVID19 shut down of the DR and this resort, literally left a day before. The staff all did a great job of supplying extra sanitizer everywhere we went. As said previously, we are more familiar with smaller resorts. We found the beach and pool areas to be a little more dirty than we are used to. In the morning we'd see trash laying on the beach, under chairs etc. They were cleaning but these were things we noticed as we walked around. The room was clean, but we noticed the grounds weren't typical to other resorts we've been. It could be that this resort is so much bigger and that many more people there, hard for staff to keep up. Be ready for the beach salespeople to be coming around trying to sell you goods. They aren't too pushy and most take no just find. They need to make a living. All in all this is a nice resort especially for its close proximity to the airport and for the price we received over the holidays on special.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Book a room near an elevator in each building. Not much noise and easier to get around.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Mar 23, 2020
Dear travelingcarmine, Thank you for your valuable feedback regarding your recent stay with us. We will certainly use your feedback to improve in the areas you have mentioned and ensure we are consistently providing the highest level of service to all of our guests. Our entire team looks forward to the privilege of welcoming you back so we can show you the improvements we are making. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveled with my family of 5. Based on other reviews we had really high expectations for Hard Rock. We understand that based on the current circumstances created by the pandemic, things have changed and protocols have to be put in place to protect the health of everyone. We were aware prior to traveling that certain amenities would not be available, and we were more than willing to sacrifice not being able to do certain things. What we were not prepared for was the lack of service and the poor quality of food and entertainment options. Room service consisted of turkey and cheese or ham and cheese (stale bread and one slice of meat and cheese), And two small salads. Dining was limited and the food was horrible, almost tasted like microwave meals. No entertainment for the kids, and the child care center wasn’t doing anything to make the kids want to come back and allow the parents to have some down time or spa time. A lot of the staff members were unfriendly and unwelcoming. Pool music was shut down by 6pm. I will give credit where it’s due, the sanitation methods used were on point and highly efficient. After we finished our game of bowling, they cleaned each bowling ball and the station used. Even the remote control in the room was wrapped in plastic, which I think this is something that all hotels should do after each person checks out. For the price, which we payed a pretty penny, we were very unhappy. Again, I understand the pandemic has changed everything and we understood the circumstances would be different. But this is no excuse to sacrifice quality... It was a horrible feeling trying to relax with your family in a suite that you payed good money for and you couldn’t even get food besides an old turkey sandwich (Majority of my family is vegetarian). Same story at the pool. Maybe they reopened too soon and just aren’t prepared, but also don’t charge full price for half service. I highly recommend avoiding this resort for the next few months. You will be disappointed.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Jul 17, 2020
Dear tomcF4724FQ ,Thank you for rating us. We sincerely regret the inconvenience encountered during your stay, we have shared your comments with our Public Relations team in order to make the proper follow up. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We enjoyed our stay here. The reviews are right, the resort is SO LARGE. It is almost too big. We did not get to visit many of the spots on the resort and missed a couple restaurants.
Our favorite was the Zen hibachi restaurant with the steakhouse coming in second. The pizza place and bistro are great for quick snacks and very good.
Unfortunately, the main buffet restaurant that is open for breakfast, lunch, and dinner was closed for renovations. Very disappointed we were not told about this ahead of time. We are with a group of 12 ranging from ages 19-75 so we needed the buffet to be able to come and go when we please. The only options for dinner without reservations are the Mediterranean Bistro (sandwiches and exotic food) and pizza. You need reservations every where else or risk a two hour wait.
We did make our reservations the first day after finding this out. Our assistant for our room was very helpful and not too pushy when it came to the time share. We just told her no.
The drinks were good. The only beer they had is Presidente, but is a decent light beer. The mini bars were removed from our rooms because it was during the time where some people in the Dominican were mysteriously dying, possibly from bootleg alcohol.
No one in our group got sick despite the wide age range and multiple people.
We did not have to get up early to save beach chairs, but we were told the resort was only 60% full when we were there.
All the staff members were SO nice. Each and every one of them.
There are several trollies that will take you around the resort, but you may have to wait a bit for them. Beware of them too because the drivers drive fast and jerky.
We did not use our resort credits. Even if we used all our credits, golf was still over $100.
There was karaoke almost every night and the night bar was always hopping so we liked that. We never paid the extra money to go to the Oro Nightclub.
The shows were great!
Overall, we enjoyed our stay and I would go back to another Hard Rock in another country!
Our favorite was the Zen hibachi restaurant with the steakhouse coming in second. The pizza place and bistro are great for quick snacks and very good.
Unfortunately, the main buffet restaurant that is open for breakfast, lunch, and dinner was closed for renovations. Very disappointed we were not told about this ahead of time. We are with a group of 12 ranging from ages 19-75 so we needed the buffet to be able to come and go when we please. The only options for dinner without reservations are the Mediterranean Bistro (sandwiches and exotic food) and pizza. You need reservations every where else or risk a two hour wait.
We did make our reservations the first day after finding this out. Our assistant for our room was very helpful and not too pushy when it came to the time share. We just told her no.
The drinks were good. The only beer they had is Presidente, but is a decent light beer. The mini bars were removed from our rooms because it was during the time where some people in the Dominican were mysteriously dying, possibly from bootleg alcohol.
No one in our group got sick despite the wide age range and multiple people.
We did not have to get up early to save beach chairs, but we were told the resort was only 60% full when we were there.
All the staff members were SO nice. Each and every one of them.
There are several trollies that will take you around the resort, but you may have to wait a bit for them. Beware of them too because the drivers drive fast and jerky.
We did not use our resort credits. Even if we used all our credits, golf was still over $100.
There was karaoke almost every night and the night bar was always hopping so we liked that. We never paid the extra money to go to the Oro Nightclub.
The shows were great!
Overall, we enjoyed our stay and I would go back to another Hard Rock in another country!
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Date of stay: July 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Jan 8, 2020
Dear 59mla Thank you for visiting us, and giving us this amazing 5 stars review! It makes us very proud to know you appreciate the effort by our staff. It is our main goal to provide the best service to our value guests. We are happy to know you enjoyed your stay. Rock On! "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second time at this resort in about 5 years, it went from 3 to a 4 for me. I had a very different experience this time around mainly due to the pandemic. However it’s important to discuss the experience we had at the front desk when we got here. I travel often and usually do my one booking, however my cousin found this amazing offer on the HR website and she booked it. It had an offer of 2 kids free for every 2 adults for the room, we loved it and took all four of our children and booked 2 rooms. When we got here we were told that si ve the call center had not put a note about the offer (that was still available online) we would have to pay $140.00 extra per night for every 2 kids. What happened next was expected, the customer service representative that morning, who was a short, girl with glasses, printed out the confirmation and with polite words told us that the offer was not available for us and we would have to pay for the kids. Then came Jeffrin who I would refer to as Jeff, and provided us the most amazing customer service. He was courteous, empathetic and most important attentive, he listened to us, and told us what the situation was, he was very transparent and patient with us. We asked for a supervisor, and he made sure our situation was sorted out. It took us 2 hours to check in and he never lost his patience. In the end everything worked out! But I am sure that if it wasn’t for Jeff we would still be at the check-in counter.
Now in regards to the norms during the pandemic, the staff here is very well informed on the social distancing norms required at this moment, there are signs everywhere you look instructing you of how to keep yourself and others safe. They have mask available everywhere you look and all the food areas have been rearranged to provide the best higiene possible. My family had a great time
Now in regards to the norms during the pandemic, the staff here is very well informed on the social distancing norms required at this moment, there are signs everywhere you look instructing you of how to keep yourself and others safe. They have mask available everywhere you look and all the food areas have been rearranged to provide the best higiene possible. My family had a great time
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Sep 29, 2020
Dear nicolelg07, Your comments are much appreciated! We regret that you had any inconvenience on check in but on the other hand we are happy that our partner Jeffly managed to solve it. Our staff is really happy to know that your experiences were as expected. Keep on Rocking! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cleanliness 0 of 5
Drinks at the Pool 1 of 5
Room had bugs…
Employee’s seemed to be completely disappointed with the management changes so their staff was not working properly to welcome guest, Cesmary Valenzuela was our Representative at the hotel and tried to explain, first that it was supposed to be better if we had a membership…. Drinks are watered down so if you drink Pepsi Orange juice or any drink will be watered down. At Sax Pool or at the kids pool we couldn’t get “piña colada”… Or frozen drinks at Sax Pool bartender didn’t have a blender… Food was great at Isla for breakfast & for dinner, breakfast at the market was good Isla breakfast and dinner 4 of 5 the market breakfast 3 of 5. We didn’t go to the Zen but some friends did go and they rated it 5 of 5, Lunch at Ipanema 3 of 5 and dinner 2 of 5, We we’re expecting a real Brazilian Steak House not that scam. The golf carts that are supposed to move the people are so disorganized that they don’t even know where they go, so better wave some money or complain so you get where you want. With al due respect management is a Sh1t, employees are nice but they’re not motivated the place is beautiful but disorganized… checking in & out was quick, check in 35 to 40 minutes check out around 15 minutes. They didn’t help when was trying to change money so I could tip the personnel they say that they didn’t have…
Edwin at the room service great person 5 of 5
Deibi ( Barak ) 5 of 5 waiter
Francisco 5 of 5 waiter.
Management should try to hire people that welcomes you instead of making you run out most of the people don’t care for the guests. After a week at the Hard Rock we decided to extend our vacations to give a try as a family to Punta Cana we were so disappointed with the Hard Rock that we had to book a room at Barcelo Bávaro Palace, still at the location where they treat you as a customer not like garbage. Never again will go with my family to any hard rock thanks to this experience.
Hard Rock has a great Hotel just need to work out their staff and their supplies so they don’t run out of pepsi and give you water with color instead … the orange juice that was disgusting or the piña colada that they didn’t have… don’t ask for a mud slide or anything like that because maybe they don’t know it or they don’t have a blender…
Drinks at the Pool 1 of 5
Room had bugs…
Employee’s seemed to be completely disappointed with the management changes so their staff was not working properly to welcome guest, Cesmary Valenzuela was our Representative at the hotel and tried to explain, first that it was supposed to be better if we had a membership…. Drinks are watered down so if you drink Pepsi Orange juice or any drink will be watered down. At Sax Pool or at the kids pool we couldn’t get “piña colada”… Or frozen drinks at Sax Pool bartender didn’t have a blender… Food was great at Isla for breakfast & for dinner, breakfast at the market was good Isla breakfast and dinner 4 of 5 the market breakfast 3 of 5. We didn’t go to the Zen but some friends did go and they rated it 5 of 5, Lunch at Ipanema 3 of 5 and dinner 2 of 5, We we’re expecting a real Brazilian Steak House not that scam. The golf carts that are supposed to move the people are so disorganized that they don’t even know where they go, so better wave some money or complain so you get where you want. With al due respect management is a Sh1t, employees are nice but they’re not motivated the place is beautiful but disorganized… checking in & out was quick, check in 35 to 40 minutes check out around 15 minutes. They didn’t help when was trying to change money so I could tip the personnel they say that they didn’t have…
Edwin at the room service great person 5 of 5
Deibi ( Barak ) 5 of 5 waiter
Francisco 5 of 5 waiter.
Management should try to hire people that welcomes you instead of making you run out most of the people don’t care for the guests. After a week at the Hard Rock we decided to extend our vacations to give a try as a family to Punta Cana we were so disappointed with the Hard Rock that we had to book a room at Barcelo Bávaro Palace, still at the location where they treat you as a customer not like garbage. Never again will go with my family to any hard rock thanks to this experience.
Hard Rock has a great Hotel just need to work out their staff and their supplies so they don’t run out of pepsi and give you water with color instead … the orange juice that was disgusting or the piña colada that they didn’t have… don’t ask for a mud slide or anything like that because maybe they don’t know it or they don’t have a blender…
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Just don’t go there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Sep 13, 2021
Dear alejandroB0212, Thank you for taking the time to write a review, We truly apologize for the inconveniences presented during your stay, we are taking your comments and sharing them with the involved departments. We hope you give us the chance to better serve you. Crisleidy De la Rosa, Customer care "This Review was responded to on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Took my family past week, since we are in the midle of the pandemic we had some doubts about going and have a relief of being confined at home.
Gotta say that the resort fulfilled all my expectations. There's a lot of food options inside the resort, lot of pools to chill and relax, the people serving there is the most wonderful thing they have.
But not all is flower colored here, they have couple things to make it better, I'll try to be clear with this:
1. The bellboy service, if you check-in at your time (let's say, 3PM) you'll find a lot of bags are already there, basically they will tell you to leave your bags there and they will take it to your room. This service is so bad, that I had to go by myself to rescue my baggage. I came at 1pm, promptly had my bracelets and went to a restaurant to have our lunch. Punta Cana is pretty warm, we made our hour till the 3PM and we reached the lobby to gather our room keys. What we were needing is to take a shower and start the relaxation time, but we were waiting for the bags until 7PM. Yes, with 3 kids sweaty and the clothes in our bags at the front desk bags section with no hope of getting it soon I took the decision to go for my bags. It was not funny, at least the guy was very polite and helpful (there is not complaint about the people at all).
2. The infrastructure inside the rooms need some caring, some parts are aging or already broken or bad repaired (pay attention to it)
3. The resort is huge, a better transport schedule inside the resort would be appreciated, specially with the sun hitting so hard. The shuttle drivers are one of the most helpful people there (I told you, you have an amazing value with that people, I've been in many hotels but never received that amazing service)
Due the spread of COVID-19 the resort is taking extra measures for sanitizing every single place, they are doing an amazing job there. Congratulations.
Thank you HR and hope every visitor have the wonderful experience I had with my family vacation.
Gotta say that the resort fulfilled all my expectations. There's a lot of food options inside the resort, lot of pools to chill and relax, the people serving there is the most wonderful thing they have.
But not all is flower colored here, they have couple things to make it better, I'll try to be clear with this:
1. The bellboy service, if you check-in at your time (let's say, 3PM) you'll find a lot of bags are already there, basically they will tell you to leave your bags there and they will take it to your room. This service is so bad, that I had to go by myself to rescue my baggage. I came at 1pm, promptly had my bracelets and went to a restaurant to have our lunch. Punta Cana is pretty warm, we made our hour till the 3PM and we reached the lobby to gather our room keys. What we were needing is to take a shower and start the relaxation time, but we were waiting for the bags until 7PM. Yes, with 3 kids sweaty and the clothes in our bags at the front desk bags section with no hope of getting it soon I took the decision to go for my bags. It was not funny, at least the guy was very polite and helpful (there is not complaint about the people at all).
2. The infrastructure inside the rooms need some caring, some parts are aging or already broken or bad repaired (pay attention to it)
3. The resort is huge, a better transport schedule inside the resort would be appreciated, specially with the sun hitting so hard. The shuttle drivers are one of the most helpful people there (I told you, you have an amazing value with that people, I've been in many hotels but never received that amazing service)
Due the spread of COVID-19 the resort is taking extra measures for sanitizing every single place, they are doing an amazing job there. Congratulations.
Thank you HR and hope every visitor have the wonderful experience I had with my family vacation.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: If you are traveling with kids, ask the rooms located in the block 7A (near to the kids pool)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Sep 25, 2020
Dear walalmx, Your comments are much appreciated! Thank you for deciding to stay with us during this vacation trip! Knowing how an incredible experience you had here makes us really happy! We are looking forward to have you back soon! “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are a family of four (two adults and two children) who spent last week at Hard Rock Punta Cana. We had a family suite which was very large, clean, two bedrooms and two bathrooms, sitting area and bar area with a large balcony (and outside furniture and table). The pools are beautiful, we spent most of our time at the Moon pool which was much more quiet than the Central pool. Poolside service was excellent and servers throughout the restaurants were very good. We rented a Bali Bed one day on the beach which was wonderful! The beach is gorgeous, very large with strong surf. The food is just ok, Toro was the best restaurant we ate at. Poolside food is largely hamburgers, hot dogs, etc although a buffet is open at one of the restaurants near the pools with much more choices. We recommend making dinner reservations before you arrive, at least for the first few days.
The cons were that the room service menu was very limited (disappointingly so) although the room service delivery was usually quick and always friendly. Separate than room service, we called the front desk several times for juice and chocolate milk for the kids in room fridge and it was always "coming soon", but never did. It would have been fine if they said they didn't have it (they had that in Hard Rock Mexico which the kids loved and then expected) versus just not delivering. Our concierge called us at 8:45am the first morning to check in - nice gesture but we were still sleeping. There are lots of activities to do - many of of which have an additional charge. $40 per person for the Escape room or $50 for four people to do Laser Tag - seemed excessive to us given the cost of the all inclusive.
All in all we had a very good vacation. We slightly prefer the Hard Rock Riveria Maya for the choices of excursions and smaller size.
The cons were that the room service menu was very limited (disappointingly so) although the room service delivery was usually quick and always friendly. Separate than room service, we called the front desk several times for juice and chocolate milk for the kids in room fridge and it was always "coming soon", but never did. It would have been fine if they said they didn't have it (they had that in Hard Rock Mexico which the kids loved and then expected) versus just not delivering. Our concierge called us at 8:45am the first morning to check in - nice gesture but we were still sleeping. There are lots of activities to do - many of of which have an additional charge. $40 per person for the Escape room or $50 for four people to do Laser Tag - seemed excessive to us given the cost of the all inclusive.
All in all we had a very good vacation. We slightly prefer the Hard Rock Riveria Maya for the choices of excursions and smaller size.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: Large property but walkable. We were in building 7B which was in between the lobby and main...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded Feb 24, 2020
Thank you so much for your comments, tracysst! While we wish you had a more pleasant stay with us, we certainly thank you for providing honest your feedback. We were pained to read that you experienced these hiccups in your stay as we always want to make sure that we are doing everything we can to make our guests feel like what they truly are to us: Rock Stars. You may rest assured that we have shared your comments with our entire team, and we hope you can give us another chance to show you the improvements made. You Rock! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've been to Punta Cana at least 12 x and have stayed at many all inclusives there. Hard Rock was the best experience so far. The staff was genuinely friendly and always happy to help. They have a party atmosphere every day. The entertainment at night was the best I've experienced in Punta Cana. People from American Idol were featured, and the different bands each night were all excellent. Whether you like healthy food, or the typical unhealthy food, they have the best selection and quality of food in Punta Cana. Their hamburgers were made from angus beef. The hotel is on a beautiful beach there, with no seaweed washing up, and the water was warm and crystal clear. The fitness center has adequate equipment, and a second room, where you can project a class of your choice on a screen, using their iPad. There is so much to see and do at this hotel. We stayed a week, and we still discovered new things to see and do there up until the last day. Hard Rock has something for everyone. I would love to return there with my adult children and my grandchildren. Kids have a great experience there. I will definitely return to this location or another of the Hard Rock Hotels in the future.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, Gerente at Hard Rock Hotel & Casino Punta Cana
Responded Jan 10, 2020
Thank you for your amazing comments about your stay with us. All of our Band Members were thrilled to read your review as it is our goal to make sure each and every one of our guests feel like what they truly are to us: Rock Stars. Thank you so much for recommending us Our stage is ready to receive you once again at this Paradise. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we went with family and had four different rooms in September. No complaints about a/c in rooms. a couple of the restaurants were a bit chilly, but not unbearable.
Actually I don’t know and i didn’t ask about this because it’s not my hobbies
Yes. Sorry for slow reply
Be very clear upfront what you want.
Then negotiate to just get all picks on digital drive or sent electronically so you can process yourself later.
They will $500 ish for all pics. Should be able to negotiate down to $300. Can try to negotiate first to get your business. Or negotiate after they’ve already invested their time and energy into this photo shoot which can take a couple of hours
There seem to be connecting rooms.
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"If you want a beach this is the right place. Plenty for Families to do nice water park for kids."Read full review
"Recommend becoming members for all the perks one receives. Early dinner reservations @ 17:30 to beat the crowds. "Read full review
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PRICE RANGE
$464 - $589 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1,775
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 miles), ORO Nightclub (0.2 miles), and Little Switzerland (0.2 miles).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, YOUYU Restaurant, and Toro.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.