Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV 89595-1200
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4.5
#3 of 55 hotels in RenoLocation
4.5
Cleanliness
4.4
Service
4.4
Value
4.4
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
City View
Languages Spoken
English, Spanish, Chinese, Japanese
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling
Casino and Gambling
Indoor play area for children
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Vending machine
Poolside bar
Game room
Mini golf
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Kitchenette
Flatscreen TV
Bidet
Interconnected rooms available
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
On-demand movies
Walk-in shower
Complimentary toiletries
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Hotel links
Location
2500 E 2nd St, Reno, NV 89595-1200
Getting there
Somewhat walkable
Grade: 69 out of 100
69
Reno-Tahoe Intl Airport
1.8 mi•
See all flights
Rental Cars
17 Restaurants
within 0.3 miles
Reviews
4.5
11,330 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Grand Sierra Resort and Casino dazzles with its lively atmosphere and diverse entertainment options, earning high marks from guests who also appreciate the warm welcome and festive vibe. While some travelers feel the cost doesn't quite match the value, they do celebrate the hotel's prime location for various activities.
The service at the resort garners accolades for its attentiveness, although opinions on room cleanliness and maintenance vary. Spacious rooms and the possibility of complimentary upgrades are a plus, yet some guests have noted issues with specific amenities and noise.
Location
Convenient
Atmosphere
Lively
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Comprehensive
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11,330Reviews110Q+A100Room tips
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Detailed Reviews
Hotel's Favorite
I’m at GSR almost on a daily basis and my experience is always so fun and wonderful. I can’t say enough about the staff on the gaming floor. All your dealers and floor staff are always so happy.They’re all so pleasant and enjoy what they do which of course translate to great customer service. To name a few, Nely, Josie, Imee and Jasmyn. I also want to recognize the cashier staff, especially Nemia, Nashreen, Milly, Rosario really the entire staff. They’re always so pleasant and happy to help and I truly appreciate them. I also would Ike to recognize Security staff, Shirley. She is such a happy person, always willing to stop and answer questions with such a pleasant attitude. Thank you GSR for picking such great staff for your customers!
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Date of stay: January 2024Trip type: Traveled solo
Value
Location
Service
Room Tip: All is great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Owner at Grand Sierra Resort and Casino
Responded Feb 3, 2024
Dear Rags1421, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with our Team. We have passed on your kind feedback to management so they can receive the recognition they deserve. We are very lucky to have them on our team. We are looking forward to you visiting us again soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came here Monday through Wednesday hoping to avoid the crowd. Chicken was a breeze. The room was relatively clean. Nice size mini fridge. Play a little bit of slots. Went to the pool which had plenty of seating and wasn’t too crowded. I have come here at least eight times before and you have to realize there will be kids who swim in the pool and if something happens to contaminate it I will shut it down. That can be a bummer. I have not experienced that at the Peppermill. The crowd at the adults only pool is definitely younger and more a party smoking crowd. Most of the people were wearing masks but of course you will see lots of people smoking eating and drinking throughout the casino who are not and it’s a very smoky casino. For now the Buffay was only operating on limited hours mostly Saturday Sunday and a lot of the restaurants closed up like Cpk and the Mexican place. Grand Café was open. Johnny Rockets was open. Starbucks was open. I really like the frozen yogurt place but wish they were open later. The housekeeping staff were in the hallway when I came out and asked me if I needed anything and made a special effort to give me things to restock the room. I preferred not to have my room cleaned during the stay.I think they are renovating or fixing some rooms because both mornings I woke up at 7:30 to construction banging noises around me. They only last a few hours but it was really annoying.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Apr 22, 2021
Dear FarAway09118800363, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort.. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
I have been coming to GSR for quite some time now, and I have to say it is because of my host, Audrey Carlson. Audrey has always made my stays here the best, Audrey always goes the extra mile to make sure my stay is better then the last. I have some medical issues that make it hard to walk for any distance without a great deal of pain, and she makes sure my room is close to the elevator so I don't have to walk too far. She tries to make sure I have extra water in my room, and that I have everything I need to make my stay as comfortable as possible. The rooms are always beautifully taken care of, from the clean tightly made beds, to the clean well stocked bathroom. I have never wanted for anything in my rooms. If I need anything at all, I ask and it is there. The staff at GSR are the best, from the VIP check-in, the bell desk staff, the housekeeping staff, and of course Audrey Carlson are all the reasons I come to and will continue to come to GSR to stay and play games when I am in Reno. I always feel and get treated like a VIP... and that is special. I love to eat all of my meals at The Grand Cafe'. The food is excellent, I have never had a bad or mediocre meal there. From breakfast, lunch, dinner and dessert it is always wonderful and the staff are friendly, courteous, and truly care that you are delighted with your meal and service. Keep up the wonderful job you all do. Thank you for my fantastic experiences at GSR.
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Date of stay: August 2020
Value
Location
Service
Room Tip: I am usually on the 15th floor up, if I hear my neighbors, TV, talking, or the A/C, it has never...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Sep 28, 2020
Dear 855dixiel, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience at our resort with our Team Members and Audrey. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at GSR for a 5 day stay with our 2 adult daughters and the trip started off very rocky. We arrived on site after midnight to check into our suite and found that we didn't have any face towels or bottled water. We called the front desk and waited about 1/2 hour for service. We also noticed confetti and party decorations on the wall. That sign stayed on the wall for 3 days and we complained every day about it. We continued not to receive face towels and my connecting suite went uncleaned for 2 days. Went to the front desk to complain and was told by management that due to covid that face towels are not given and most time people bring their own sponges to bath. What I didn't understand is that we received other towels in the room but not face towels. That was unacceptable from management and the reasons why our connecting rooms which is open to our suite didn't get clean is a mystery. We were told that we would have to call for service if they wanted the room cleaned, again unacceptable since our rooms are connected and open so you can see the room was not cleaned. Finally spoke with the director of housekeeping which offered water and robes to use in our suite as part of our compensation. SMH. Finally we were compensated and were given credits but the service was just poor. For the amount we payed for the suite, the accommodations should have been better than we got as well as the customer service. Our cabinets were not stocked with glasses and were were given disposable cups but again the reasons were due to COVID but the restaurants served us glasses and plates so why we couldn't receive this in our room since we were the only one's using the items. We also payed resort fees but it appears that outside guest are able to utilize the pool and the all gaming amenities in the lower part of the resort which made it near impossible for the paying guest to use any of the amenities that we paid a daily resort fee to use. We never used the pool, not a day spent at the resort because it was over crowded but again, I thought it was COVID restrictions. My daughters wanted to attend the late night pool party but was told they would have to pay a $20pp fee but what I didn't understand was why wince the paying guest were paying resort fees to use the amenities I sent submitted a request in to do a resort tour so that I could share with my travel clients but have still yet to receive a response for that. As I stated before, our suite was very nice but the housekeeping service and the customer service were not to my standards or liking. Not sure if I will be able to place this resort on my list of places to travel for my clients as I would hate for them to experience what I have.
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Date of stay: May 2021
Value
Service
Sleep Quality
Room Tip: I like the A Suites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Jun 8, 2021
Dear 21patricew, We are sorry to hear about your recent experience. Please accept our apologies for the housekeeping and costumer service issues you encountered. We would appreciate the opportunity to personally apologize to you. Please contact us at customercare@grandsierraresort.com, so we can discuss these matters further. In the meantime, we have shared your review with management in order to research the issues further. We are looking forward to hearing from you soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEWARE about booking reservations during COVID-19. It was only after our first night there that we were informed there would be no housekeeping of our room while we were at the hotel. The person I spoke with over the phone in housekeeping hung up on me. The three people, including a manager, I spoke with at the front desk made no effort to try to resolve the issue even after I showed them our confirmation email that included the daily housekeeping hours and a note that there was an optional $2 daily housekeeping fee.
If you plan to go during the COVID pandemic, be prepared to make your own beds and take out your own garbage.
If you plan to go during the COVID pandemic, be prepared to make your own beds and take out your own garbage.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Jul 30, 2020
Hello, We appreciate you taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. Our recent policy change should've been communicated to you more effectively. We realize the fact that it was not impacted your experience and we would like to sincerely apologize. We hope that you will stay with us again in the future. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
How can they charge a $35 resort fee with no services. We are here for a week for a softball tournament. Check-in was a nightmare and took over an hour with only 2 front desk employees. The room is nice, but it was poorly cleaned; A long hair on the nightstand and the desk chair was sticky and filled with crumbs. The valet is closed and no bell men are working. The pool hours are not long enough and they sporadically close it due to “wind”. To top It off, they don’t clean your room. I even requested the room to be serviced and their response was, “we will try”. You can’t stay in a hotel for a week, get charged a $35 resort fee and you can’t get your room cleaned! RIDICULOUS! I texted their service line for coffee, towels and the trash to be taken out. I head back to our room, yes I have coffee, but no towels and the trash is still here. So I called instead and was told over an hour for towels. My towels arrive an hour and a half later. I placed the trash outside my door and it has been there for 16 hours so far! Worst service ever!
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Jul 24, 2021
Dear jaimelynn2008, We are sorry to hear about your recent experience. Please accept our apologies for the many issues you encountered. We would appreciate the opportunity to personally apologize to you. Please contact us at customercare@grandsierraresort.com, so we can discuss these matters further. In the meantime, we have shared your review with management in order to research the issues further. We are looking forward to hearing from you soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My sister and I just called GSR to book our next trip to this casino. Rosa was the best! And she is just one of the many employees at this casino that we find to be kind, helpful and make our stay memorable. Our family visits GSR once a year and several of us go more often than that...the dealers, the pit bosses, the servers and the bartender are all top notch! Our rooms are always clean and they do their best to accommodate our requests for things like nearby rooms, or being on the same floor, whatever it is that we request. We are gamblers, so that is the pull for us, however we do go as an entire family and GSR provides other activities for those that are not old enough to spend time in the casino. Can't wait for our next trip in April!
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Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSRCustomerCare, Manager at Grand Sierra Resort and Casino
Responded Feb 17, 2020
Dear 755kathleene, Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience with Rosa and our Team Members. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here with friends for three days in August. The weather was hot outside but nice and cool inside. The hotel was excellent from the very beginning with the valet helping us unload our bags to the bellperson getting the bags to our rooms promptly. Check in again was excellent and with a very short line and great friendly staff. Our rooms were excellent with a pool view and furnished well with all the needs of people staying for a few days. My wife needed a larger mirror and the housekeeping person Tayvar , got one for her as well as a couple of extra wash cloths. Our rooms were cleaned and reloaded each day and no problems were encountered during our stay. We had breakfast in the Cocierge room on the 25th floor and Marie was very accomindating to all our needs as well as the servers in the room. Breakfast was very good with a variety of items to eat. Maybe scrambled eggs could be added to the menu but all else was excellent. The players club people were very good friendly and knowledgeable about the Hotel-Casino benefits. We have visited many Casinos and did think some freeplay could be added for out of towners as we drove over 500 miles to get there. Many of the Casinos we have gone too have freeplay anywhere from $25-$100 depending from how far you traveled. The Café was very good a good menu and again friendly staff. The slots fun to play but not much winnings for us. The hotel complex itself was very accomendating for anyone with all kinds of venues, pool, golf, arcade, movies, bowling , shops etc. We were very impressed with our visit and would stay there again when in the area. We highly recommend this Hotel to anyone visiting the Reno area.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Jun 13, 2022
Dear 454edwardy, Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Tayvar & Marie. We have passed on your kind feedback to management so Tayvar & Marie can receive the recognition they deserve. We are very lucky to have them on our team. We are looking forward to you visiting us again soon! Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are nice and well appointed. The hotel seems to place an appropriate emphasis on keeping things sterile during the Coronavirus pandemic.
It was extremely crowded on the Friday to Sunday that we were there so social distancing was a challenge however most everyone was good about wearing masks although a few didn't think the requirement applied to them.
It's a full service casino with several restaurants which were all quite busy so we went out for dinner both nights.
It's a good place to stay if you're in the Reno area.
It was extremely crowded on the Friday to Sunday that we were there so social distancing was a challenge however most everyone was good about wearing masks although a few didn't think the requirement applied to them.
It's a full service casino with several restaurants which were all quite busy so we went out for dinner both nights.
It's a good place to stay if you're in the Reno area.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: They offer low priced upgrades which we've found to be worthwhile.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino
Responded Sep 10, 2020
Dear I4602UKmarys, Thank you so much for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort We truly appreciate the excellent rating you have awarded us and hope to see you again soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was here for a convention and made use of those facilities - very serviceable. PLENTY of parking! My room was nicely appointed with quality materials and even though there was the smell of smoke in the hall, it didn't seem to get much beyond the door and into the room. Smoking being allowed in hotels in Nevada is just comes with the territory.
Fast elevators. The food offerings are varied and good.
Fast elevators. The food offerings are varied and good.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GSRCustomerCare, Manager at Grand Sierra Resort and Casino
Responded Jan 15, 2020
Dear Scott P, Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort and our many dining options. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All rooms have been updated and the concierge tower has been recently remodeled.
The TVs are big flat screen but I can't recall if they are loaded with those apps.
I think you can call and ask the reservation agent for your questions but I never paid for pool access while staying with them, one of the most convenience about Reno is a free shuttle service from snd to the airport. Thanks~
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"Hotel rooms on the west side offer the best view of the snow capped mountains of the Sierra Nevada."Read full review
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PRICE RANGE
$95 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand sierra hotel reno, summit at grand sierra hotel
LOCATION
United StatesNevadaReno
NUMBER OF ROOMS
1,995
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Grand Sierra Resort and Casino
Which popular attractions are close to Grand Sierra Resort and Casino?
Nearby attractions include Break Through Reno (0.07 miles), Grand Sierra Resort and Casino (0.03 miles), and GSR Bowling Center (0.3 miles).
What are some of the property amenities at Grand Sierra Resort and Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Sierra Resort and Casino?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sierra Resort and Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Sierra Resort and Casino?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Sierra Resort and Casino?
Conveniently located restaurants include Charlie Palmer Steak Reno, The Grand Buffet, and Rim Asian Bistro.
Are there opportunities to exercise at Grand Sierra Resort and Casino?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Sierra Resort and Casino have an airport shuttle?
Yes, Grand Sierra Resort and Casino offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Sierra Resort and Casino have airport transportation?
Yes, Grand Sierra Resort and Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Sierra Resort and Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Sierra Resort and Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.