The health and safety of our passengers and employees is our highest priority. We would therefore like to provide you with comprehensive information on the current situation and our measures.
You are here:
Last update
29/09/2022 at 6 p.m.
Entry regulations COVID-19
From 1 June 2022, passengers no longer have to show proof of being tested, vaccinated or recovered on flights from non-risk areas to Germany and on all flights within Germany. Please inform yourself about the applicable entry regulations of your destination country. Find more details here.
FAQ: Flight status
Will my flight take place?
Will my flight take place?
Due to the spread of the coronavirus, we made bookings with us more flexible. Make changes to your booking here and also view your current flight status.
Why doesn't my flight with Eurowings take place as planned?
Why doesn't my flight take place as planned?
We would like to provide you with the best possible support in the event of a flight change. We will help you rebook your flight, offer flight vouchers or reimbursement of the airfare and provide you with up-to-date information on changes to the flight schedule.
We ask for your understanding in this challenging time and will do our best to get you to your destination.
FAQ: Rebooking flights
How can I rebook my flight?
How can I rebook my flight?
The most important facts at a glance:
You are able to rebook your flights by using our self-service. The rebooking must be made at least 40 minutes before the scheduled departure, otherwise the regular rebooking charge will be incurred.
The following rebooking and cancellation conditions apply:
New and existing bookings | |
---|---|
Can I cancel my flight? | |
Can I rebook my flight? | yes |
Is there a rebooking fee? | no |
When must the original flight booking have been made? | Existing bookings can be rebooked without a change fee This offer also applies to new bookings made until further notice. |
Until when do I have to rebook my flight to take advantage of the free rebooking service? | at least 40 minutes before departure |
Can I make a rebooking for the same route at a later date? | yes |
Can I make a rebooking for a different route at a later date? | yes |
How often can I rebook my flight? | unlimited times |
What other costs may arise with the rebooking option? | Potential differences to the current daily price of the new flight will be charged |
How can flights of package holiday makers, business customers, groups and booked via third-party providers be changed?
How can flights of package holiday makers, business customers, groups and bookings via third-party providers be changed?
If you are affected by a flight cancellation, please take the following steps:
1. Passengers who have booked their trip through a travel agency
Please contact the issuing travel agency.
2. Passengers whose flight is part of a package tour
Please contact your tour operator.
3. Groups (more than 9 persons):
4. Customers who booked via third party websites (Opodo, Expedia and Co.)
We recommend you use our current free rebooking option. If you booked via Skyscanner, Expedia or Check24, you can also request a voucher. Alternatively, you can contact the third-party provider or booking portal through which the booking was made.
5. Business customers:
Please use our current free rebooking option or contact your Eurowings contact person.
All rebooking conditions can be found in these FAQs.
FAQ: Cancellations, flight vouchers and refunds
My flight was cancelled. How do I claim a voucher?
My flight was cancelled. How do I claim a voucher?
How can I request a voucher after my flight was cancelled or denied boarding?
If your flight was cancelled or denied boarding by Eurowings, please log in here with your booking code and your last name and click on "Cancel flight/request voucher". You will then receive a flight voucher by e-mail within the following 24 hours. Please note that it will be sent to the e-mail address provided in the booking. The voucher will be issued in the currency which was used to originally purchase the flight ticket.
Am I eligible for a a flight voucher?
All passengers affected by a flight cancellation will receive a voucher. Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.
I would like to cancel an upcoming booking. What are my options?
I would like to cancel an upcoming flight. What are my options?
I do not wish to take my booked flight due to the COVID-19 pandemic. What options does Eurowings offer in this case?
You can rebook your flight as often as you like up to 40 minutes before departure. Rebooking is free of charge. Instructions on how to redeem your voucher, as well as all terms and conditions of use, can be found here.
My voucher was valid for one year. Has the validity been extended to three years in the meantime?
My voucher was valid for one year. Has the validity been extended to three years in the meantime?
All flight vouchers, which were originally valid for one year, are now also valid for three years. The flight voucher can be redeemed as a means of payment on eurowings.com for flights on the entire Eurowings route network during its validity period. The booking of your new flight must be made within three years, but the flight can take place at a later date.
You can find the current terms of use here.
How can I claim a refund for my cancelled flight?
How can I claim a refund for my cancelled flight?
To claim your refund, simply log in to access your booking using either your myEurowings account or the booking code and your last name. Within your booking, you will then find an overview of your options to select from.
Alternatively, you can contact us via our contact form.
For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.
When can I expect my refund?
Despite the difficult situation during the COVID-19 pandemic, we have massively increased our customer service resources to ensure that all requests are processed as quickly as possible.
Please understand that processing your request may take longer than usual. Eurowings currently reimburses flights daily to an unprecedented extent. We guarantee that we will meet all justified claims.
Thank you for your patience in these challenging times.
Am I entitled to damages or compensation?
Am I entitled to damages or compensation?
If you are denied boarding, your flight arrives at least three hours later than the scheduled time of arrival or is cancelled, you may be entitled to claim compensation according to VO 261/2004. This lump sum compensation payment of €250 – €600 is based on the route length and arrival time. By the way: in the case of a so-called codeshare flight, in other words a flight offered by more than one airline under its own flight number, your claim is always directed towards the airline that actually operated the flight.
If the delay or cancellation is due to “exceptional circumstances” (such as an air traffic controller strike or adverse weather conditions) or you have been informed of the change at least 2 weeks prior to the scheduled departure time, carriers are not required to pay compensation.
FAQ: Entry regulations during the COVID-19 pandemic
Entry regulations due to COVID-19
What are the entry regulations due to the spread of coronavirus?
In light of the COVID-19 pandemic, many countries have imposed restrictions on entry. The IATA website provides up-to-date entry regulations for all countries. We recommend you inform yourself before departure about the current entry regulations of your destination country. More details.
Should you be unable to start your journey in the context of the spread of the coronavirus due to changed entry regulations, Eurowings offers you the possibility of rebooking without a rebooking fee.
Which regulations apply when entering Germany from a risk area?
Which regulations apply when entering Germany from a risk area?
Stay on top of the latest developments on travelling restrictions for Germany here.
Traveling within and from Germany | Non-risk areas abroad | Virus variant areas abroad | |
---|---|---|---|
Which countries are affected? | All flights with departure in Germany | ||
Digital Entry Application (DEA) necessary | No | No | Yes, passengers aged 6 years and over |
Travel ban | No | No | Yes, with exemptions. |
Testing obligation- | - | Yes, max. 48 hours (PCR) before departure. | |
Eurowings is prohibited to carry passengers in these cases | - | - | Without valid test, vaccination, recovery certificate and proof of the DEA |
All transits / transfers in Germany with international final destinations | - | - | Test mandatory max. 48 hours (PCR) before entry, DEA mandatory only if the passenger stays in Germany for more than 24 hours or has stayed in a virus variant area for more than 24 hours. |
Which passengers need to show proof of vaccination, immunity or a negative COVID-test? | - | - | all passengers aged 12 years and over |
Cross-border commuters and Border crossers | - | - | Not exempt from DEA and testing obligation. Please see "travel ban" section. |
Business travellers | - | - | Testing and DEA necessary. Please see "travel ban" section. |
Quarantine obligation | No quarantine necessary. | No quarantine necessary. | 14 days, early termination of quarantine is not possible. |
Do I need proof of vaccination, immunity or a negative COVID-19 test on flights within and departing from Germany?
FAQ: Changes on board and at the airport
Current restrictions and special requirements at the airport
Which current restrictions and special requirements apply at the airport?
Due to the current spread of COVID-19, measures along the travel chain have been introduced to curb it.
While you can find more detailed information on the website of your departure and destination airport, we have summarised the most important updates for you:
Can I add the middle seat to my booking for more comfort onboard?
Can I add the middle seat to my booking for more comfort onboard?
- 1 The above-mentioned option of booking the free middle seat applies exclusively to Eurowings flights. For flights operated by our partner airlines, the regulations of the respective airline apply. Our partner airlines currently include Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, Condor, United Airlines, Air Canada and All Nippon Airways.