Protect Your Benefits!

Illinois Department of Human Services will never call or text you to ask for your personal information, Link card number or PIN. Only use the number on the back of your Link card 1-800-678-LINK (5465), Illinois Link Card Website (ebtEDGE.com) or the ebtEDGE app to access your Link account.

Use the Illinois Link Card Website (ebtEDGE.com) or the mobile app ebtEDGE to protect your card. Find ebtEDGE in your app store.

  • Freeze and Unfreeze your card.
  • Change your PIN frequently. Changing your PIN before your issuance date each month helps protect your benefits.
  • Block out-of-state and internet transactions.
  • Do not share your PIN or card with others.
  • The ONLY approved mobile app for Illinois is ebtEDGE. Available in your app store.

Current Illinois Link Cardholders

Illinois Link Card

There are two ways to manage your Illinois Link Account

  • 1. Illinois Link Card Website

  • Illinois Link Card Website - The Illinois Link Card Website has been updated and will require you to register for an account. For instructions on how to register, please visit ebtEDGE Registration Help (pdf).
  • For language options, scroll to the upper right corner of the login screen, select: Spanish, Polish, Arabic, Chinese or Russian.

  • 2. Illinois Link Help Line 1-800-678-LINK (5465)

  • Listen for the language options of English, Arabic, Chinese, Polish, Spanish, or Russian.

    To speak your responses, wait through the prompts until asked to speak your 16-digit or 19-digit card number. 

  • If you do not have your card number, wait until asked if you would like to use your social security number, date of birth and PIN. 

Things You Can Do

  • Change your address
  • Check your Link account balance
  • Report a lost or stolen Link card
  • Order a replacement Link card
  • Select your first PIN or change your current PIN
  • Check recent purchases and withdrawals
  • Report a problem with a purchase or withdrawal 

Information You Will Need

  • The full 9-digit social security number
  • Date of birth
  • 16-digit or 19-digit number printed on the front of your Illinois Link card, or your 4-digit PIN

When you call the Help Line, if you do not have your card number, do not enter anything and wait until you are asked if you would like to use your social security number, date of birth and PIN. 

The social security number and date of birth are usually for the primary card holder, but may be for someone else in the case.

More Information & Resources