With Duke Energy Notifications, Take Control of Your Energy Usage. Its notification system provides you relevant insights about your energy usage and helps you manage your finances better. Learn more about how the notification system works and the options available to you for receiving the alerts.
High Bill Alerts
Receive a notification indicating your energy use. We’ll even notify you via email if your bill is expected to be higher than normal. Keep a Tab on When the Weather Could Affect Your Bill.
Gain Control Over Your Bill
We’ll now notify you whenever a change in the weather might cause your bill to trend higher than normal. The alerts are delivered to you before the bill arrives so that you can take corrective measures to bring your usage under control.
You can also use the following tips and tools to manage your energy usage:
- Home Energy Check – Free Customized Home Energy Report and Energy-Efficiency Kit
- Save Energy and Money – Programs, Discounts, and Free Offerings
What to Expect
Its new emails notifying you about high usage might look like this.
Frequently Asked Questions
Here are some of the commonly asked questions that Duke Energy Users might have in their minds. So, they can check out here.
Am I eligible to receive these alerts?
The alerts are offered to almost all of Duke Energy residential customers who have been connected with the service for 12 months at least. Registering on the Online Services portal is mandatory.
When are these alerts sent?
Customers are alerted whenever their bill is projected to be 30% or $30 higher than usual. The projection is calculated taking into consideration your past energy usage and the increase/decrease in temperature compared to the previous month. Halfway through your billing cycle, you will receive alerts related to your energy usage, so that you can adjust accordingly and reduce your bill.
You can find tips on how to save energy here.
I am on an Equal Payment Plan or Budget Billing; why am I receiving these alerts?
Though you are on a monthly payment plan, it is possible for increased usage to change the future monthly plan amount of your bill.
If I receive an alert and want to try to avoid a higher bill, what should I do?
Explore the links present at the top of this page to learn more about how tips and tools can help you save money and energy,. A significant portion of tips consists of behavioral changes that can help you start saving on your energy bill right away.
What is the date on the left side of the bar graph?
The date on the left indicates the date when your billing cycle was started. The end date of the cycle is noted as ‘end’ on the bar graph since it can vary from month to month. The date varies because it reflects the date on which your meter reading was taken.
Can I stop receiving these alerts?
Yes, at any point in time you can opt-out of receiving the alerts. To stop receiving the alerts, simply click on the ‘Stop Receiving High Bill Alerts’ present at the bottom of the bill alert itself.
Does this alert include any credits that are applied to my account?
Credits that can be applied to your account, such as payments, adjustments, load control credits, etc are not included in the High Bill Alert program.
How do I resubscribe to receive future High Bill Alerts?
If you used to receive High Bill Alerts but opted out, you can resubscribe to the service by simply sending a mail to duke-hba-resubscribe@tendrilinc.com. The email for resubscribing should be sent via the same email address that received the High Bill Alerts initially. Put ‘Resubscribe’ in the subject line. A confirmation mail will be sent to you stating that your request was received.
How do I sign up for High Bill Alerts?
You don’t have to go out of your way to sign up for the High Bill Alert. As long as you are a residential customer who has been connected with Duke Energy service for 12 months at least and registered on the Online Service portal, you will receive an alert, whenever the next bill is predicted to be higher by 30% or $30 dollars than usual.