Jitterbug Smart Reviews

Purchased this phone for my 93 yr old mother because they promise a live person will be available to assist with questions. We could never get anyone to answer our calls. In addition my mother pays her bill by paper check she mails in. They seem to be unable to process mail in payments in a timely manner and sent us to collections after their first month. HORRIBLE CUSTOMER SERVICE!! NOT ENOUGH STAFF TO ANSWER CUSTOMER SERVICE CALLS.

I went to Best Buy yesterday and bought a Jitterbug Smart 3 cell phone. Best Buy set it all up for me. I got home and can not make any calls on this phone and no one can call me. Found out it doesn't have wi-fi. I can not get data here either. Why have a cell phone if I can't use it to make calls. This is the most terrible phone I've ever had.

This phone is so utterly awful it should be off the market. I purchased this phone for my dad - phone was to be SIMPLE for seniors. First, there doesn't seem to be a way to get rid of unwanted apps from the home screen, or other unwanted apps. Phone allows removal of the apps google approves for removal, instead of what the customer wants. AND WORSE, the phone goes into an insane mode of 535% talk speed (cannot understand it at all and it is useless and annoying) -- when customer does not even want talk assist -- and there is no clear and easy way for a senior or anyone (who wants a simple phone) to shut off the insane nonsense. My husband and I also could not figure out how to stop the insane mode that made the phone COMPLETELY NON-USABLE. We went to Best Buy and it took the tech at least 10 minutes to figure out how to get the phone back to usable mode. However, somehow, the phone switches back into insane mode and becomes unusable again.

We bought my mother a Jitterbug Smart phone and tried to activate it tonight. You cannot activate online (ridiculous!) and have to call customer service. After being on hold for 3 hours and transferred many times, the call dropped. I called back again and was on hold for another hour and was told they need my account number, pin, last 4 digits of my Social, address and wireless carrier of the previous phone. After giving them all that info, we were transferred again. Then they tell us they cannot activate it and to call back tomorrow. This took 4 hours and we got nothing accomplished. There is zero chance elderly/senior citizens would be able to navigate this process without help, as I am having trouble myself. Keep in mind I currently manage 6 smart phones on a family plan and new phones are activated quite frequently....all online! This is ridiculous!!! Buyer Beware!

My 83 year old mother purchased the phone and wanted to transfer her landline number to it. All reviews say this is easy to do. The first Jitterbug had an issue and was unable to be activated even with support help and was returned. The second phone was pre-activated for her and she was told that it would take three to five days for her number to be transferred. We have been working for THREE weeks now to have the landline transferred to this phone and we were told more than a week ago that they accidentally assigned the landline number to her GreatCall life alert which is run by the same company, and that they would correct it and it would again take three to five days.

I purchased this phone from Amazon and I made a 20 minute call then I was billed for $110 so I returned the and didn't pay the bill either. They have billed me a couple more times and the bill went up to $139 then the next bill $160. I never agreed to these outrageous amounts so I'm ignoring these bills and they will NOT GET PAID!!!

I purchased a Jitterbug Flip phone from Rite Aid for about $100. I am not a technical person and only bought this phone because there are no payphones around anymore. Otherwise, I wouldn't have a cellphone at all. I am disappointed with the hidden fess added on to my monthly bill. It is about $10 more than my advertised plan each month. This is really hard for people on a fixed income. I am sorry I bought it, but now I have so much money invested in it, I will keep it. Otherwise, I really like this phone. It is easy to use.

I purchased the Jitterbug 3 for my Mom's use under T-Mobile. I was unaware that the Jitterbug products only work with the Lively subscription plan. T-Mobile paired the phone and some features worked while other didn't. When finally speaking with a Customer Support Rep, the Rep told my Mom that since she was not a Lively customer "they were too busy to assist her and they didn't have time to deal with her".

Very honest company, recommended them to my friends and family. Quick service, I support any seniors buying this phone, Great for seniors, great service. Thank you so much. Great calls. Easy phone to use.

This one's sort of a no-brainer. The LARGE SCREEN and EASY VISIBILITY of the Jitterbug Smartphone make this THE phone you want to have in an emergency -- when you might not have the ability or the attention to look at tiny type.