Datemyage Reviews

Dear Susan, Thank you for sharing your feedback towards our premium rates. Indeed, one has to subscribe to be able to use the communication services in our platform. It starts in a discounted rate of 19.99$ that activates the membership for 30 days along with 150 credits which you can use to communicate with members. Each way of communicating such as chatting, video chat and etc costs a certain amount of credit and once you've entirely used up the said credits, you will need to top up for continuous use, And that is how the credit system works. One good thing is that, we provide you the full discretion on whether or not you would like to top up. Would you consider contacting us at support@datemyage.com so we could look into your credit history and maybe counsel you on how to manage your credits efficiently?

Dear Pabi,

Thank you once again for leaving us a feedback on your experience.
We are very sorry to learn about such encounters that made you feel such way.
Rest assured that we are so eager in addressing this kinds of concern thus we strongly advise you to contact us with the relevant details at support@datemyage.com. Please be informed that this platform is an internationally orientated app, that's why there are a lot of members from all over the world. In addition, the app exists to connect members and eventually make them great matches thus we encourage members to as much as possible post presentable photos. As a matter of fact some members attend professional photo sessions, thus it's not strange to see beautiful ones. However, if some interactions feel suspicious, you are most welcome to check the Anti-scam policy.
Please do understand that trustpilot protects your information and privacy thus we can only see very limited information regarding you, which unfortunately do not suffice the need for us to resolve your concern. In the pursuit of having a secure community we're doing the best to verify activities within the app thus If you suspect interactions to be concerning, find three dots while you are in chat with the member and click "Report abuse or scam" ​​by doing that the profile is directed to Moderation for verification. Or In order to process this complaint, we need to first have any supporting material you have that we can submit to the verification team.

*Profile Link or ID number for each member
*Screenshots of suspicious conversation
*Time and date of correspondence
*Any further evidence that the profiles are dishonest

Thank You.

Hi There, We are delighted to hear from you. I am sorry to learn about your feeling towards the platform. Communication services in the app has to be paid using credits. Running out of credits so quicky depends on the service (online chat, video chat, Audio/photo/video attachments and etc.) you are using. Try an online chat instead of email unless you do not mean to send a 5000-character message every time. It costs 1 credit per message against 10 credits for 1 email and a reply comes in faster.
I assure you that spending money on the site serves as your investment in connecting with people in a safe community. If you encounter any interaction that portrays wrongdoing that apparently made you conclude the platform as scam, Please contact us at support@datemyage.com

Dear Raquel,

Thank you for sharing this billing concern. I am sorry to learn that you have experienced this issue. At this point in time, we can only assume the issue has to do with the fact that you have quickly almost run out of credits. and Due to privacy reasons, we unfortunately have limited access to your details in this platform, thus, I would highly suggest that you send us this concern to our email support@datemyage.com and we will gladly provide you the credit expenditure history plus provide you the tips on how to make your credits last. We appreciate your understanding and we will be looking forward for your email. Thank You.

Dear Christine,

Thank you for the review.

We are truly sorry to hear about your encounter with fake profiles, especially one involving your deceased partner. That must have been incredibly upsetting.

We take fake profiles very seriously and apologize that they negatively impacted your search for a real connection.

We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.datemyage.com/people/#dating-securely.

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

We're deeply sorry to see your late partner's profile was present. Please let us know if you're comfortable sharing the profile link, and our team will remove it immediately. You can reach us directly at support@datemyage.com.

We want your experience on our platform to be positive. We hope you'll consider giving us another chance.

Hi, We truly appreciate your feedback. It's been a pleasure having you in the app. Datemyage.com is an internationally orientated app, that's why there are a lot of members from all over the world. And we're glad you're enjoying that feature. About some difficulties on setting up location, Have you tried changing it manually in your profile description or in "I'm looking for" section? If those factors are set up right and in line to where you're currently at and still wouldn't work, I would best suggest that you try the manual "Search" or "Let's Mingle" options. Try to broaden your search area (not a city, but a state, etc.). For further assistance, do contact us at support@datemayge.com and we for sure have other options you might find helpful. If you do not want to worry about the legitimacy of the members you are corresponding with you may simply limit your communication to Verified accounts, those with certified blue button on their Name.
Thank you.

Dear Deneen,

Thank you for the review.

We're so sorry to hear that you encountered multiple fake profiles from outside your area. That's definitely not the experience we want for our members.

We understand your frustration and want to help! Our advanced search feature lets you filter by location, age, interests, and more. This can dramatically improve your chances of finding compatible matches in your area. To use the search function, just log into your account and at the top of your screen, you will see a search button. Click on it.

We want to assure you that we take safety and security very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.datemyage.com/people/#dating-securely.

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@datemyage.com. We will be happy to investigate further.

Dear Dennis,

Thank you for the review.

We are truly sorry to hear about your experience. Dating online should be a fun and positive way to connect with people, and we understand that encountering a fake profile can be frustrating and emotionally draining.

We want to assure you that we take safety and security very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports.

If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.datemyage.com/people/#dating-securely

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@datemyage.com. We will be happy to investigate further.

We also understand your concerns about credits. We have different subscription plans at various prices to help you find the best fit for your budget and maximize your experience. Please reach out to our support team; they are always happy to guide you through the available options.

Dear Turcato,

Thank you for your review.

We understand your concerns about fake profiles. We take security seriously and have a dedicated team of moderators working around the clock to identify and remove them. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.datemyage.com/people/#dating-securely

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@datemyage.com. We will be happy to investigate further.

Dear Patty,

Thank you for the review.

We sincerely apologize for the frustrating experience you had on DateMyAge.com. We understand your disappointment with the selfie approval process and the unwanted emails that you received.

We take profile verification very seriously to ensure a safe and genuine dating experience for everyone. Sometimes, selfies might not be approved due to lighting, angle, or needing a closer look. If you'd like to try again, our customer service team can provide specific feedback on your selfie to help it get approved quickly.

We assure you that our members are real people. Confirmed profiles are identified by a blue badge and they go through a more rigorous verification process.

We apologize once again for the persistent emails and calls. You should never feel threatened or pressured. Please reach out to our customer support team to assist you with that.

We understand your frustration and truly hope you'll give DateMyAge.com another chance. Our customer service team (support@datemyage.com ) is available to assist you with profile verification, unsubscribing from emails, and any other questions you may have.

Dear Joanna,

Thank you for your review.

We sincerely apologize for the negative experience you encountered with fake profiles on our platform. We understand your frustration – online dating should be a safe and genuine space for connection.

We want to assure you that we take safety and security very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports.

If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here:https://www.datemyage.com/people/#dating-securely

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@datemyage.com. We will be happy to investigate further.

Dear SK,

Thank you for your review.

We sincerely apologize for the negative experience you've had with our customer support team, including ignored emails and unaddressed concerns. We understand your frustration and take your feedback seriously.

We apologize for the lack of response to your emails. This falls short of our standards, and we're taking steps to address it.

We need to investigate the unexplained deduction of your credits. Please send us email to support@datemyage.com with the date the deduction occurred and any reference numbers you may have received. This will help us investigate and resolve it swiftly.

We're committed to regaining your trust and offering a fair resolution.

Dear Jay,

Thank you for the review.

We sincerely apologize that your experience on our platform hasn't been ideal. We understand your frustration with encountering fake profiles and the cost of our service.

We offer a variety of membership options. Our customer support team would be happy to help you find a plan that fits your budget and explain how to use our services effectively. You can reach us at support@datemyage.com.

We want to assure you that we take safety and security very seriously. We have a dedicated team of moderators who work around the clock to identify and remove fake profiles. Additionally, for confirmed profiles (profiles with a blue badge), we have a verification process in place that involves checking documents like passports. If, unfortunately, you interact with a confirmed fake user, we have an Anti-Scam Policy in place to protect you. This policy allows us to refund any credits spent on verified members who turn out to be fake. You can find more details about the Anti-Scam Policy here: https://www.datemyage.com/people/#dating-securely.

To help you have a better experience on our platform, we recommend using our video chat service. This is a fantastic way to ensure you're connecting with a real person.

If you ever suspect a profile might be fake, please don't hesitate to send a direct link to our customer support team at support@datemyage.com. We will be happy to investigate further.

Dear Vittoria,

Thank you for your review.

We understand your frustration regarding the cost of our service, and we apologize if you feel you haven't gotten the value you expected.

We do offer budget-friendly options, and our customer support team would be happy to explain them to you in detail. You can reach us at support@datemyage.com.

We also take your concerns about member behavior seriously. If you have any doubts about the intentions of a particular member, please don't hesitate to report them to our support team. We will investigate the situation and advise you on the best course of action.

Our goal is to create a positive and secure environment for all our members. We appreciate your understanding and hope we can help you find a more fulfilling experience on our platform.

Dear Carter,

Thank you for your review.

We appreciate you sharing your experience with DateMyAge.

We wish you the best in your search for a fulfilling connection.

Dear Lachlan,

Thank you for your thoughtful review.

We appreciate your recognition of the effort our developers put into making DateMyAge accessible at a competitive price point.

We carefully consider user feedback and market trends to ensure our pricing offers a good balance between affordability and value for all our members.

Thanks again for your review, and we wish you the best of luck in your search for a fulfilling connection on DateMyAge.

Dear Declan,

Thank you for the review.

We appreciate your honesty and apologize that you haven't found the matches you were hoping for yet.

While we're glad you found the pricing, design, and structure user-friendly, it sounds like the initial conversations with your matches didn't quite click. To help us improve your experience, we would be happy to hear more about what you're looking for in a potential partner? Our support team is happy to assist with any questions or suggestions you might have. Feel free to reach out to us directly at support@datemyage.com.

We're here to help you get the best out of DateMyAge and find that special connection.

Dear Marcus,

Thanks for your honest review.

We appreciate you giving it a try.

Would you be open to sharing some specifics about what you found difficult? Our friendly customer support team is always happy to offer guidance and answer any questions you might have. They can be reached at support@datemyage.com.

Dear Spencer,

Thanks for the review.

We appreciate your perspective as a programmer – it's great to hear that you find the site clear and functional. We strive to offer a user-friendly experience with reasonable pricing.

Dear Graham,

Thank you for your fantastic review.

We're so happy to hear how much you're enjoying the app's functionality, ease of use, and diverse user base.

It's especially rewarding to know that the large number of users and the filters helped you find not only friends but also interesting conversation partners. That's exactly how we envision DateMyAge fostering connections.

We appreciate you recommending the app to others looking to expand their social circle.

We're constantly working to improve the app's features and functionalities. If you have any suggestions for further improvements, please don't hesitate to share them with our customer support team at support@datemyage.com.

We wish you continued success in finding new friends and acquaintances on DateMyAge.