BUG
For the Edge dev team: When trying to watch Netflix on Edge, my girlfriend and I both repeatedly encounter an error (D7361-1254) whereby Netflix stops playing and displays a “pardon the interruption” message. Sometimes reloading fixes it, other times the entire browser needs to be closed and restarted. This error occurs every 45-60 minutes. The issue does not exist with Chrome. The bug also occurs on separate computers (one Dell, one HP), though both are Windows 10. I’m hoping this issue can be put to bed soon as it has existed for months.
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Thank you for reporting this! It's definitely frustrating when a movie night or binge is interrupted. This error is one that Netflix is currently investigating, and I would recommend reaching out to them. You can do this here. Please feel free to let me know any updates that happen.
I appreciate your time and wish you all the best. Have a great day!
-Ben
Turning off 'use hardware acceleration' in Edge fixed it for me
YOU ARE A LIFE SAVIOUR!
well, you just saved me, thanks!
it really works! hahaa!!! thanks!
This works. Thanks :)
wow, thanks this worked
Nice one dudeeeeeeeeeeeeeeeeeeeeee save me :D
Life saviour
thats it bro, thanks so much.
For anyone else to find this in the future through google, just go to edge's settings type "hardware" into the settings' search, and turn it off when it shows up, then press the reset button.
Thank You!, It fixed it for me:)
My hero
Disabling Hardware Acceleration makes 4k streaming stop working :(
But now I can't watch in 4k
Just download the HEVC Video extensions and HEVC Video Extensions (from device Manufacturer) from the Microsoft Store, and it will work!
That causes my computer to crash when starting Netflix
…literally BSOD 😂
it worked！！！！！！thanks so much！！！！！！
Thank you so much. You're a lifesaver!
thx，it is fixed
wow, It works. Thank you so much. You're a lifesaver!
Yay, that fixed it. Now I know not to use this browser.
Goodbye Microsoft Edge, nice knowin' ya.
I will kiss you upon meeting. Thank you for that!
https://support.microsoft.com/en-us/topic/-d7361-1253-error-when-you-run-netflix-in-microsoft-edge-b3ffe3f9-a829-414f-ab73-19703b8142b6
Thanks, but that’s a different issue (-1253 instead of -1254).
Oh my fault
awesome！
Comment deleted by user
Yeah, let's reward Microsoft for making a browser that doesn't work by buying something we shouldn't need!! Great idea.
Or we could just use Chrome like Microsoft obviously wants us to.
Just download the HEVC Video extensions and HEVC Video Extensions (from device Manufacturer) from the Microsoft Store, and it will work!
Thanks again adbot.