CSL Plasma

Dec 29th, 2022

Dec 25th, 2022

CSL Muskegon has an incredible staff. So many people are struggling right now and have to resort to donating plasma to get by; the kindness the staff shows to the people who come into the place shows great care and compassion. I would like to mention one person in particularJessica. She worked with me on my first donation and could not have made me feel more welcome and relaxedher sweet, soft-spoken demeanor and concern for me made, what seemed like a very daunting endeavor, much more pleasant. She even came onto the donor floor to check on me! I have worked in hospitality and customer service all my life and Jessica is the standard to which all employers should be holding every one of their employees!
Nov 19th, 2022

They are really good people there and they know what they are doing
Nov 18th, 2022

I am not one for leaving a bad review, but the way I've been treated by this idiotic company is beyond unprofessional. I am now on probation, due to the incompetence and stupidity of the staff. Several times they have not properly inserted the needle causing a no or poor flow, wheb this has happened they have needed to readjusted the needle and at times that caused a no flow or no return. On multiple occasions the staff have completely missed my vein were I wasn't able to donate at all. When this issue was addressed I was the one they blamed, it was my fault i didn't flow properly. It was my fault I wasn't able to complete my donation even after they had to readjust the needle that had been placed wrong. It was my fault the staff missed my vein resulting in a non donation day. I understand their bottom line is to get plasma, but it is unprofessional and idiotic to blame the donor when it is clearly the staff's fault. If I no flow again for any reason or they miss the vein again I will not be allowed to donate with the explanation that I don't have fit enough veins to donate. Yes, I have had bad flow days with no issue from the needle, but the majority of the time it is due to not being poked properly in the frost place. This company needs to stop blaming their donors and look more at their staff, their training, and how they can address issues like this without punishing or blaming the donor.
Dec 6th, 2022