Savills manages The Crown Estate's shopping centre and out of town retail portfolio.
The Crown Estate wished to understand more about retail performance among its out of town retail occupiers. However, gaining more detailed information on out of town retail is a significant challenge due to there being less management resource on this type of property.
Our insights team trained the facilities management team to enable them to more fully engage with occupiers and thus gain more detailed information.
We have seen a significant increase in the levels of performance information provided and this will allow The Crown Estate to build an out of town performance benchmark which will be unprecedented within this sector.