We had a great two-day stay here. Other reviews tend to underrate the location of this place, in my opinion. We were a 1/3 mile walk from the only beach, Oval Beach, and just a few hundred yards from Mt. Baldhead. For us, a family with two kids, age 4 and 6, we had much more to do on the Beachway Resort side of the lake than if we stayed in downtown Saugatuck. The chain ferry over was an adventure in and of itself. And the pool was clean and had balls and noodles to use. We also rented a Disney movie for $1.00 from the hotel one night. It was all really perfect.
The downside is that there is no restaurant or bar at the Beachway or nearby. And the ferry stops running at 5:50pm (despite what the front desk tells you!). We weren't the only guests disappointed by this. In fact, we picked up two folks who had to make the three mile walk around the lake back to the resort because of the misinformation.
The other downside was one crabby desk lady--not the owner or the sweet, bespectackled blonde. They were great. This lady took our reservation and was none too kind. It was also she who responded to my request for late checkout with a "umm, we really don't have a lot of housekeepers, so no." Not what I would expect from a hospitality professional. But overall, her attitude was the only thing that blemished our trip.
Date of stay: August 2012Trip type: Traveled with familyRoom Tip: Room #4 is PERFECT for families!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from GM_BaySide_BW, General Manager at Beachway Resort
Responded Sep 6, 2012
Thank you for your kind words regarding our location and hotel. I am sorry however that your stay brought a few hiccups. The chain ferry is run by the city of Saugatuck. The ferry only runs from Memorial Day until Labor Day. Their normal hours in the summer vary somewhat, but for the most part they run daily from 9am until 9pm. Now as the summer slows and the sun starts to set earlier, they have to close earlier, but the earliest time they are scheduled to close is 7:45 on Labor Day weekend. There are times however that they cannot run, or will close early due to the current being too strong or weather changes…or even in some cases due to staff shortages. They do their best to keep us up to date via email on changes in their schedules, but there are times were we are not informed of changes. We do print out cards kept at the front desk and hung on the front door with the local bus and taxi numbers in case of early closures. I do sincerely apologize for the behavior of the innkeeper that was less than accommodating during your stay. Though we are not often able to offer extended check outs during the busy summer months, I am sorry she wasn’t able to handle your request better. We will be sure to address the matter immediately to ensure all guests are given exceptional customer service.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.